Question about InSTEP EZ Strider Single EZ175 Jogger Stroller

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My harness is fraying on my stroller how do you get replacement or has anyone had a problem with this

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  • InSTEP Master
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Hi JoAnn

We would advise you to contact InSTEP with your enquiry

Posted on Nov 29, 2013

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Posted on Jan 02, 2017

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Where can I get a new safety strap?


Contact bugaboo directly. The safety strap is an imporant feature of the stroller, and it should be replaced. Because it is directly connected to the chassis it is almost impossible to replace the strap apart from replacing the entire chassis.

Go to bugaboo.com and go the the contact section. Relay your situation with the strap, giving them your serial number and such and see how they respond. They may need to replace the entire chassis, but it is covered under the warranty.

If you have any further questions, or need a buffer between you and bugaboo, pelase do not hesitate to contact us. We are more than willing to help.

strollerinfo@gmail.com

StrollerInfo
ww.StrollerInfo.com

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I recommend calling Dorel Juvenille Group (the manufacturer of your product). They can be reached at 1-800-544-1108 and are open M-F from 7:00 AM until 6:00 PM EST (except Friday - they are open until 4:30PM). You will need the model number and date of manufacture. It can be found on a white label somewhere on you product (I would check the back of the seat on the stroller itself - that is where both of mine are located). With this, they can provide you with replacement parts, instructions, etc. You can also find them online at djgusa.com. I recommend calling, though. I have found it much more effective.

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