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I buy bitdefender, and am getting a message that my OS7 Vaio laptop has smartdb-ntfs.db & it can't be removed; the button to bring me to help doesn't work. What should I do?

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I think the first one is related to Smart Scan feature by which you see skipped items during scanning. It seems that an infected file has been added as skipped items to this database and Bitdefender detected this database file as infected

Posted on Oct 16, 2013

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Posted on Jan 02, 2017

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How to install Bitdefender 2016 on my computer ?


1. Remove other security solutions from your computer.

a) Run the Bitdefender uninstall tool to remove any previous Bitdefender related files:
http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2016_UninstallTool.exe
b) Remove any other security software that you have installed on the system, by using the manufacturer uninstall steps. You can find a list of known common security solutions, in our article, here.
c) Now restart the system and proceed with the installation of Bitdefender 2016.

2. Install Bitdefender 2016 on your system.

a) Go to your Bitdefender Central account
NOTE: If you don't have an account already, please sign up for one.
b) Select the My Devices panel.
c) In the My Devices window, click INSTALL Bitdefender.
d) Click on the Download button to download the installation agent
NOTE: If you want to install Bitdefender On another device, select this option. (this way you will send an email with the installation agent to an email address of your choice)
e) Wait for the download to complete, then run the installer (right click on the file you've saved > Run as administrator)

The installation process of Bitdefender 2016 will start on your computer. Now, just follow the onscreen instructions to complete the installation.

Apr 03, 2017 | BitDefender Computers & Internet

1 Answer

I want to install BitDefender antivirus but errors this : [BitDefender2013 cant automatically uninstall Norton, we recommended that u manually uninstall this program and run BitDefender installation again...


Try to switch on the pc in safe mode and go to control panel and find the Add or Remove program feature and uninstall norton. If that route does work. Then try this one.... switch on the pc (Not in safe mode) then get the same norton antivirus that is installed on your pc on a cd or on a flash drive. Run it on your computer (install). Then there is going to be a page that brings options like Remove, Repair or Modify, then you can select Remove from the options and click next. Make sure that when you do this, your internet is disconnected. I hope this will be able to remove and uninstall norton. Restart the computer and the install Bit Defender. Good luck

Aug 26, 2013 | Computers & Internet

1 Answer

I have a sony vaio VGN-N365E laptop. It slipped out of my hands while it was on and now the screen wont come on. What could be wrong with it? Also, the three light indicators next to the power button stay...


Hi. I think there are some parts inside your laptop are already defective and need to replace. Please bring it to the repair shop to check what are the real problem is. Laptops are very sensitive. Next time be careful with it. I hope it doesn't affect the screen.

May 19, 2011 | Computers & Internet

1 Answer

Mensaje al cargar mi compu Vaio Sat Survey. exe has stopped working


The VAIO Sat Survey is an Application that loads at the Startup. If the Application in the Computer is corrupted, it will display an error message that the "VAIO Sat Survey has stopped working".

You can just remove the "VAIO Survey/VAIO Sat Survey" from the startup items to fix the error message.

Please follow the below steps to disable the Application from starting automatically and fix the error message.

  1. Open the run window by pressing the "Windows" and the "R" Keys.
  2. Then, in the run window, please type "msconfig".
  3. This will open the "System Configuration Utility" window.
  4. In the System Configuration Utility window, please click the "Startup" tab.
  5. In the startup tab, please scroll down to view the "VAIO Sar Survey/VAIO Survey.
  6. Then, please remove the check mark next to the above items.
  7. Then, please click the "Apply" and "OK" buttons.
  8. The Computer will prompt to restart.
  9. Please restart the Computer.
  10. The error message should not be there when you restart the Computer.

Sep 04, 2010 | Sony VAIO VGN-CS118E/P NoteBook

1 Answer

Vaio sat survey not working


The VAIO Sat Survey is an Application that loads at the Startup. If the Application in the Computer is corrupted, it will display an error message that the "VAIO Sat Survey has stopped working".

You can just remove the "VAIO Survey/VAIO Sat Survey" from the startup items to fix the error message.

Please follow the below steps to disable the Application from starting automatically and fix the error message.

  1. Open the run window by pressing the "Windows" and the "R" Keys.
  2. Then, in the run window, please type "msconfig".
  3. This will open the "System Configuration Utility" window.
  4. In the System Configuration Utility window, please click the "Startup" tab.
  5. In the startup tab, please scroll down to view the "VAIO Sar Survey/VAIO Survey.
  6. Then, please remove the check mark next to the above items.
  7. Then, please click the "Apply" and "OK" buttons.
  8. The Computer will prompt to restart.
  9. Please restart the Computer.
  10. The error message should not be there when you restart the Computer.

Jul 27, 2010 | Sony VAIO VGN-CS118E/P NoteBook

1 Answer

Left mouse button of Sony VGN-NR38M (nt touch pad) is not working often, and some times need to press hard, please help


mcdevito75 here, Bring laptop to Staples, Best buy for testing, sounds like that key could be hanging up. maybe some sort of oil needed.

Jun 25, 2010 | Sony VAIO VGN-NR385E Laptop

2 Answers

How do i get into the sansa when it says not enough space for db


It happened to me after I formatted my Sansa into a NTFS file system. This is how I solved it:
1) Connect your Sansa to the PC (if the player won't turn on try hold the middle-button while you're connecting it).
2) On My computer right-click the player and choose Format (make sure it's set to FAT32).
3) Now you can turn on your player normally - when you're inside the player menu choose Settings->Format. This will re-create all the player sub folders (music, audiobooks etc).

That's it...
Hope that work for you too... ^_^'

Jan 28, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

SONY VAIO


Save Data if possible.

Use Restore System; Restore Computer to Factory "New" Condition.. Sont Vaios have a Key Prompt which you hold down while booting and the Replacement Software already on a Sector of the Hard Drive. Check THe Manuel for this OR CALL SONY CUSTOMER SERVICE AND JUST GIVE THEM THE MODEL NUMBER AND ASK THEM WHICH BUTTON YOU PUSH ETC TO RESTORE THE COMPUTER TO "FACTORY CONDITION"

Aug 19, 2009 | Sony VAIO VGN-CS118E/P NoteBook

1 Answer

Sony vaio


I agree with Celenous, this could be a cause of McAfee, consider removing that software and purchasing a less intense anti virus. I like BitDefender http://www.bitdefender.com/2009/futurenow/en/2/products.html?s_kwcid=bitdefender|2489416886 , it has two different modes so if you are a gamer you can turn it down so that it doesnt request information from you and it refrains from doing any scanning until you turn it back on. Other things I suggest you should do, obviously you only had this computer for a month and must have installed a few things I would suggest defragging the computer and running a clean up. Check for adware, install Ad-Aware from Lavasofts website http://store.lavasoft.com/store/lavasoft/en_US/Content/pbPage.adaware09plus_us2/Currency.USD , they have a free version that works wonders on a system. CCleaner is also a great product http://www.ccleaner.com/ . This will also clean up some unneeded files that clog up the computer that make it run so slow.

Feb 02, 2009 | Microsoft Sony VAIO 3544501 Notebook

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