Question about Electrolux UltraActive Turbo Bagless Canister Vacuum - Tangerine

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Heppa filter pops off when I turn the vacuum on

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Did you replace the exhaust air diffuser? That's the plastic type vent housing the hepa filter was under.

Posted on Oct 18, 2013

Testimonial: "No the vacuum is only 1 year old. Is this a part that needs to be replaced?"

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Heppa filter keeps popping off when i turn on the vacum


Hi There, 99 times out of 100 this is due to the exhaust filter being too blocked for the air to actually get through. What happens is that the pressure in the motor increases and effectively blows the filter and filter cage clean off. If you have a look at the underside of the filter I would bet that it is very dirty and you will need to buy a new hepa filter

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The dirt and dust is likely being recirculated back into the air. That, or it is getting past the primary filter and collecting on the secondary heppa filter inside of the vacuum.

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If the motor stopped running, it most likely did because it was not being cooled, becuause something was stopping up the air flow. If you have cleaned the secondary filter out and it still stops while running, then remove the exhaust filter cartridge and try it then. If it does not stop running now, then the problem is the previous models like this had a foam filter as the exhaust filter, not a heppa cartridge filter. You will not hurt the machine by running it without the heppa cartridge. Cut a foam filter to fit to replace it. I do not think Hoover knows this yet.

I have a customer working on this problem today (Sept 2010) I have repaired machines for 30 years. This filter is meant to just catch the tiny particles from getting back into the air. However, it worked fine on the previous machines with the foam filter here instead of this Heppa cartridge.

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Reasons for that to happen:
a) You have tilted the vac while vacuuming
b) Used the Rainbow without separator (basket like thing on the bottom of the motor)
c) Overfilled the rainbow tank with water (may have happened when shampooing with AquaMate)

Clean and install back the separator, remove HEPA, Set the Rainbow on empty water pan (with HEPA removed) turn it on for a while so everything will dry. Install new HEPA.

You will have to get a new HEPA filter (you can find them HERE)

Good Luck,
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:-)

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