Question about Vacuums
I hate to be the bearer of bad news, but there is some good news that goes with it. The good news is, You are not the problem. Hope that makes you fell better, because the bad news is, this cleaner is rubish. Electrolux went bankrupt several years ago and the name was bought by Eureka. It is a poorly engineered , chinese made, disposable vacuum, that gives lots of trouble. Miele, Riccar, Sebo, or Lindhaus are much better choices.
Posted on Oct 21, 2013
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Posted on Jan 02, 2017
IS THE BASE OF THE WASTE BIN ATTACHED OR HAS IT SNAPPED OFF?THE BASE OF THE WASTE BIN JUST CLIPS BACK ON THE ONE END SO THAT IT CAN SWING.IF HOWEVER THE BASE IS ATTACHED BUT WONT STAY SHUT OR LOCK THEN ITS POSSIBLE THE LATCH INSIDE THE CYCLONE HAS SNAPPED OFF.IF ANY " DIRT CHEAP " ( EXCUSE THE PUNN )SPARE PARTS AR REQUIRED THEN PLEASE FEEL FREE TO EMAIL ME DIRECT: DYSONLOGISTICS@AOL.COM
Posted on Jan 01, 2009
It's not the filter that's the problem. Air should go first to the cyclones, then to the filter, so the filter catches only those finest dust particles that are not trapped in the cyclones. The most likely cause of the problem is that the cyclone pack is not properly seated, with the result that at least some of the dirt-bearing air is going directly to the filter rather than passing through the cyclones first.
Posted on Apr 18, 2009
There is no real solution other than to call Dyson provided still under warranty.
IMHO, DC17 Animal has a flawed design with the sealed canister (at least as purchased in December 2006 purpotedly has been corrected at this time).
The rubber gasket (where you close the bin at the bottom) is so delicate, that even the routine maintenance of emptying the bin can dislodge it (or even crimp it) so that debris (carpet lint, pet hair, etc) enters the cyclone itself eventually clogging it.
After going throught their recommended solution on their web site without fixing the problem, it was a typical customer service experience on calling. But with persistence in explaining their faulty design to them (particularly with regard to the fact that it's caused by routine maintenance), they'll break down and send you a new cylone unit at no charge - from there on out ensure that the thing is sealed after emptying or performing normal maintenance.
Although the original question is somewhat dated, hopefully this will save others some aggravation in dealing with the problem.
A grumpy old guy who simply insists that companies put service/care back into the customer service/care hotlines....
Posted on Oct 02, 2009
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