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Black screen I got a new computer. I wanted to restore my old computer (Dell 2350 XP) to factory. I was told to put in the service pack 2 CD. I did that but after it installed it my screen resolution was bad & it wouldn't let me change it. I am new to this computer thing & obviously did something wrong. Because my screen now goes black after the Dell logo & Windows logo. Then I hear a beep. If I hit an F# key it says Key board error or keyboard not found. I tried another keyboard but same thing. I do not have that computer set up to the internet yet because I can't see anything on the screen to do it. I moved if from one room to another.

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  • 15 more comments 
  • connieandtom Apr 23, 2009

    I tried both of those suggestions however I just got a beep as before.

  • connieandtom Apr 23, 2009

    It is not a new computer. Therefore it isn't still under warranty.

  • connieandtom Apr 23, 2009

    It isn't a laptop. It is a desktop.

  • connieandtom Apr 23, 2009

    No problem with your advice I would just like to hear from someone else please. Thanks

  • connieandtom Apr 23, 2009

    When I went into safe mode it just had about 20 lines or so each line started with:


    It wouldn't do anything in VGA mode. Thanks

  • connieandtom Apr 23, 2009

    No all the lines were different at the end. How long should I give as a reasonable amout of time?

  • connieandtom Apr 23, 2009

    I do have all my reinstallation CD's (service pack 1 &2) along with all the other CD's 4 or 5 others. When I wanted to restore it to factory settings because ther was too much stuff on there I was told to just put in Service Pack 2 & that would solve my problems however that's when my problems started. Now if I put in the Service Pack 2 CD nothing happens. The screen just stays black. Someone told me to start my computer, put in the CD, turn off PC & restart with CD in. That didn't work. Screen stayed black.

  • connieandtom Apr 23, 2009

    No, I don't have that cd. I have one that says Microsoft office xp

  • connieandtom Apr 23, 2009

    1. I have re-installation cd microsoft Windows xp Home Edition Incliding Service pack one---2. re-installation cd microsoft Windows xp Home Edition Incliding Service pack two--3. Application For Installing/reinstalling Roxio easy CD creator 5.2 basic--4. Drivers & utilities Contents: Device drivers, diagnostics and utilities, computer documentation--5. Application for reinstalling Dell tools system software Contents:Anti-virus software, support software,multi-media software, Internet software--6. Drivers & Utilities for reinstalling v.92/56k Telephony data/fax matem software for microsoft windows.

  • connieandtom Apr 23, 2009

    YAHOO!! I have a setup screen:Windows xp home edition set-up--welcome to set up. This portion of setup program prepares microsoft windows xp to run on your computer. I have 3 options: Setup win xp now--repair a win xp installation using reovery console-- quit setup

  • connieandtom Apr 23, 2009

    Now what do I do?? I hope I didn't lose you. You are the most help I have had yet.

  • connieandtom Apr 24, 2009

    Thank you for advice. I just got in & I am going to go right now & try it.

  • connieandtom Apr 25, 2009

    Whoo Hooo!!! You are the expert. Ok it wiped everything out but installed a new windows, Which is fine but do I now need to reinstall application and drivers & utilities discs.

  • connieandtom Apr 25, 2009

    wipdhuls is the one who solved the problem for me. But as I said I need to know if I now need to reinstall those other discs. When I tried to play a music disc it said "Hardware not installed". I so appreciate all the advice that was given.

  • connieandtom Apr 25, 2009

    OK that worked great but now when I try to hook up the internet I get a message "need a ethernet adapter" We bought a box that we can install 4 computers into & I installed the ethernet cable to the computer but I still get the error message. Again I can't thank you enough for all of your help.

  • connieandtom Apr 25, 2009

    It isn't a wireless routher. It is a wired one. I have another computer connected to it & it works fine.

  • connieandtom Apr 27, 2009

    Thank You so much!!! I honestly thought trying to fix my Dell Dimension 2350 XP was a lost cause. But you helped me by giving specific step-by-step instructions which was exactly what I needed since you are the expert & I am totally clueless. Your response time to my questions was very quick. Thanks a heap!!!



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Unfortunately the previous expert left the question open and I had to grab it..
Here is the complete solution .. although it might seem to be hugh but its screen by screen description of what is going to happen and what we are going to select so please do not get intimidated by the lenght of the solution.
By following the steps below, you will repair your computer and will not loose the data and installations on your system .. so its a NON DESTRUCTIVE RECOVERY of the system.

Start your PC with the setup CD in a drive, and hit a key when you see the message "Press any key to boot from CD"
If instead of booting to the CD your PC boots from the hard drive, you may need to modify your PC's "boot order." It's easy and only takes a minute to make the change so that the PC will check for a bootable CD before trying to boot from the hard drive. It done from the BIOS setup screen.

Once your PC starts to boot from the CD, you'll see something like "Setup is inspecting your computer's hardware..."

After a minute or two, you'll see the "Windows Setup/Setup is starting Windows" screen. Don't be alarmed.. It's still just the setup process running, and nothing's been changed on your PC yet.

Soon after above Screen, you'll be presented with the normal "Welcome to Setup" screen".

Hit Enter, just as if you were setting up Windows afresh and from scratch.

Press F8 to accept the licensing terms and to go on.

Next, the XP setup process will show another screen that you may recall from your initial setup of XP. It searches for "a previous version of Microsoft Windows." In our case, we're not replacing a previous version of Windows, but rather repairing the very same version that's on the setup CD--but that's OK; it's just another poorly worded screen.

Setup should find your damaged copy of XP and present it for repair

If your damaged copy of XP isn't highlighted in the list box, highlight it now. When it's selected, press R to start the repair process.

The Repair process then selectively deletes system files in the \Windows folder and subfolders and copies undamaged replacement files from the setup CD to their proper locations.

The system then needs to reboot and will do so automatically. If your setup CD is still in the drive, remove it so that the system won't try to boot from it.

The first Repair reboot will take longer than normal.

Please Don't be alarmed when Setup resumes. Once again, it will appear that you're performing a full, from-scratch setup; there's nothing on-screen to indicate that you're repairing an existing version of XP. But although the setup screens are the same as what you'd see in a full install, it's still a repair process, as will become clearer in a moment.

Follow the normal steps.

When this portion of the Repair is done, you'll see a "completing installation" screen

Setup then reboots your PC again, and this reboot will also take longer than usual. This is normal.

After the reboot, you'll be brought to an abbreviated version of the "Welcome To Windows" setup pages.

You'll be asked if you want to register and--depending on how badly hosed the previous installation was--you may or may not be asked to reactivate the copy of Windows. Next, the setup software handles the final networking details and then offers a "thank you" screen.

In most cases, the system will now reboot for a final time. The Repair is done. It's a normal boot, bringing you to the normal choices for login.

If all has gone as planned, you'll find all the user accounts and passwords intact, all the hardware devices set up as before, and all the previously installed software still installed and configured. In fact, if all has gone as planned, the only significant change will be that whatever problem your copy of XP was previously experiencing will now be gone!

Please let me know if this has been helpful to you and do not forget to rate the solution in case it was helpful to you.

Thanks and Regards,

Posted on Apr 24, 2009

  • 2 more comments 
  • Srinivas Dhulipala
    Srinivas Dhulipala Apr 25, 2009

    I am glad that I could assist you :)
    For the other question that you had ...
    Right click on the "My computer" --> Proterties --> Hardware tab --> Click on the Device manager button.
    If you find that there is a Question Mark (?) or a Red X or an exclamation mark next to any of the Hardware devices, then Yes, you will have to uninstall the corrupt device drivers and install a new copy or you can just right click on the device and choose Update drivers and the computer would try to select correct and upgraded drivers for the device itself.

    Please let me know if that helps :)

    Best Regards,

  • Srinivas Dhulipala
    Srinivas Dhulipala Apr 25, 2009

    What I understand from your description is that you have bought a Wireless Router and the Ethernet is connected to the router and you surf internet using wireless... In that case just turn the wireless ON on your computer and see if the computer able to detect any wireless signal.. and if does then check to see if you can get connected to the available network.. If you can detect the signal but are unable to connect to it then it would be due to the WEP/WAP key protection that is enabled on the Router.. You might want to contact the router support in that case or provide me the model number of the router and I will see if I can gather any info.

    Thanks and Regards,

  • Srinivas Dhulipala
    Srinivas Dhulipala Apr 25, 2009

    Did you try reinstalling the Network card drivers?
    When you connect the Ethernet cable to the computer .. is there any indication on the router that a computer has been connected (usually in a form on LED) ?
    As you said you have another computer that works so did you try swapping the Ethernet cable?
    When you connect the Ethernet cable .. there is a green LED in the NIC (Network Interface Card) that glows .. do u see the LED glow?
    Does the Device manager indicate that the NIC is working fine?
    Did you try disabling the Windows Firewall?

    Please try the above steps and let me know if that works...
    All the best :)


  • Srinivas Dhulipala
    Srinivas Dhulipala Apr 27, 2009

    Hello ConnieAndTom,

    I am still waiting for an update .. Please let me know if it helped. :)

    Thanks and Regards,



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  • 13,433 Answers

The keyboard error comes most likely because your holding the buttons down and the computer thinks the keyboard is broken.

To start up your computer, before the xp logo comes but after the dell logo has gone, tap f8 around every second untill advanced start up options come up, then select safe mode or vga mode.

one or the other of these will start the computer.

the issue is most likely with the video card drivers.

Ones you are in safe mode, right click on my computer and select manage. then on the management window click on device manager, then on the right side find display adapter.

Right click on the display adapter that comes up, then select uninstall and if it asks put a X on the check box on uninstall software.

ones its uninstalled you can restart the computer normally just let it start up, it should start up normally and now you need to get the correct drivers for the display adapter from the asus website.

let me know how it goes.


Posted on Apr 23, 2009

  • 6 more comments 
  • Ekse Apr 23, 2009

    its normal to get those lines but did you see the same line many times? let it load it might take a while.

    Do you see the same line with the same file name at the end many times?

  • Ekse Apr 23, 2009

    20 minutes, if it doesn't start up in that time then you need to re-install windows into the computer or restore the computer to originals.

    if it doesn't start up then the windows installation is corrupt or messed up and it can be fixed by installing windows from the cd and it should work normally.

    Did you get disc's with the computer and do you have a cd drive for the computer?

  • Ekse Apr 23, 2009

    You need a cd like this or then a restore cd.

    Thats the original windows xp installation cd. you might have a restore disk ther with you. Try the CD1 and other disks that you have.

    make sure the computer is actually starting from the cd. on somepart of the screen when you turn it on it should say, press XX to enter boot menu or similiar press that button and in the boot menu select the cd rom drive. ir you don't get that then you need to go into the setup / cmos / bios setup settings and change the boot order /start up order so that the computer first tries to start from the cd and then from the hard drive.

    dell instructions

  • Ekse Apr 23, 2009

    thats the office, word, excel, powerpoint etc. what order cds do you have? you need a restore disc or the windows xp installation disc to install your windows again into the computer from scratch.

  • Ekse Apr 23, 2009

    Okay then the only problem seems to be starting from the cd. I posted a link to that dell page you can find instructions from there.

  • Ekse Apr 24, 2009


    Sorry I had gone to bed.

    Do a fresh install was it enter? Setup win xp now.

    please let me know how it goes, I would really appriciate it if you accept my solution.

    You can email me directly at to continue solving this problem.


    Niko ( Fixya - Ekse)

  • Ekse Apr 24, 2009

    I would appriciate it if you could accept my solution. email me if you need further assistance.


  • Ekse Apr 25, 2009

    Are you responding to me? can you email me at


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Seems like a video card issue, if you new to computers then I would not recommend you open it up and try solutions that way if it is new and under warrenty what needs to happen from here is call DELL there fantastic and they have a in home service that will come to you and switch out that part within a good time frame. Because it is a new computer I will never tell you to open it up and try to fix it youself as its under warrenty please please please have them come out and fixit. If your satisfied what what I am suggesting please accept it, if you have more questions for me please let me know before you rate or accept this solution.



Btw, I’m available to help over the phone in case u need at

Posted on Apr 23, 2009

  • Grand Canyon Tech
    Grand Canyon Tech Apr 23, 2009

    ifthis is a laptop try hooking it up to a monitor and see if it turns on if it does change the resolution to the lowest and see if it works. good luck.

  • Grand Canyon Tech
    Grand Canyon Tech Apr 23, 2009

    Okay the description had a pic of a notebook sorry about this. Your going to need then is to take it in to have the video card looked at because of the no video issue and because of the resoulution being out of controll. I looked on the website for this issue and its tied to the video card and since its on board you may need to get one from like best buy/fry's ETC on your desciption it sais new computer so i assumed it was still under warrenty.



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