Question about Dell DJ MP3 Player

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Dell DJ Gen 2 Won't connect

My Dell 20 gig Gen 2 will no reload the firmware it says it not connected. When I plug it into the usb port it is reconized says docked also the portable device screen comes up which leads me to believe the computer reconizes it but when I try to reload the firmware from the dell site it comes up to a screen that says your device is not connected. I tried clean up, format that did not make a difference.

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  • Anonymous Nov 21, 2007

    My Dell 20 gig Gen 2 will no reload the firmware it says it not connected. When I plug it into the usb port it is reconized says docked also the portable device screen comes up which leads me to believe the computer reconizes it but when I try to reload the firmware from the dell site it comes up to a screen that says your device is not connected. I tried clean up, format that did not make a difference.

  • Hoganfan Dec 18, 2007

    my dell dj says its in recovery mode.an it gives me 4 choices clean up,format all,reload firmware, and reboot. ive clicked on all of them an it stays on that same screen. what should i do???

  • Remy77 Dec 19, 2007

    I too have the same problem. I cant get my DJ to do anything but whats going on with yours. I tried to reinstall my firmware because I was having trouble transferring new music and I thought maybe that was the problem. So if anyone does have a solution to Jerry's problem maybe you can tell me why none of my new music transfers as well. Thank You.

  • silky1964 Jun 15, 2008

    dj in recovery mode

  • sing4meyavin Sep 08, 2008

    I have the original jukebox and the computer will not recognize it at all then when I download drivers it says that its not connected

  • TINNEY GROTE Oct 12, 2008

    We took our computer to get an annual cleaning, and they erased our dj information. I just downloaded the 4 updates at support.dell.com and my unit is not getting recognized at all. Do I need the original cd to fix this?

  • kishvic Dec 07, 2008

    My Dell 30 gb DJ is not connecting to my pc with windows xp

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If your Dell DJ player is no longer recognized by the upgrade firmware even with the correct, original device driver installed, then you will need to install a windows 'MTP' driver by doing the following. Note that this applies to Windows XP only.

1. make sure you have the SP2 XP upgrade.

2. Install Windows Media Player 10 or roll it back to version 10 if you are using a later version. You can roll it back by going to 'Add or Remove programs' and uninstalling any WMP upgrade from the 'Change or Remove Programs' dialog window. Note: don't uninstall WMP enitrely from the 'Add/remove windows components' dialog.

3. Go get this file: fixup.zip Unzip it in a temporary directory and run the fixup.cmd by double-clicking in explorer or using the windows 'Run' command. Follow the instructions it prints in its DOS window about deleting the Dell device in the hardware manager.

4. plug your DJ player into the USB port. XP should now say 'Found MTP device' or something similar.

5. Get the Dell DJ 1.02 firmware from their support site appropriate for your player. Run the firmware upgrade. The software should detect your player this time.

A good reference for the Dell DJ stuff is here: gotzune.com

Note: I can't personally recommend the 'PlayForSure' firmware as I have not been successful upgrading to it. WMP 11 does not seem to work with the Dell DJ but WMP10 does and the device Sync function works just fine.

For almost ALL of the MP3 players out there that seem bricked due to a firmware upgrade failure or some other reason, they can be usually restored in a simlar way by installing a basic 'MTP' driver which allows windows to at least send a file to it, and by putting the player into a recovery mode as defined by the manufacturer.

Posted on Aug 11, 2008

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Some solutions tell you to unistall dj drivers, install fixup.zip, after rolling back WMP 11 to 10. Then reinstal the DJ firmware upgrade 2.10.03 or later. But it seems it is fairly difficult to find fixup so here is a link to it (took me hours to find it).

Posted on Jul 03, 2009

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Solved! The problem is once again with Micro$oft Windows...Media Player to be exact. WMP always overides the drivers you attempt to install since the generic windows driver is more recent. (Using Windows XP)

The only work around that I could find is to temporarily uninstall Windows Media Player.

First go plug you juke box into your charger so you have a well charged battery. (This is important)

In my case, I had to Rollback WMP 11 in "add/remove programs" on the control panel. This rolled me back to WMP 9.

Return to the control panel, add/remove programs, on the left side of the dialog box click on add/remove windows components.

Uncheck Windows Media Player.

Navigate to C:\Program Files\Dell\Digital Jukebox Drivers

Execute the program drvunins, it will remove all jukebox drivers from your system.

Make sure your jukebox is unplugged from your system.

Reboot.

I then installed driver 1.02.03

I then tried to install an older firmware version and it failed....however it did go through about half of the process first, which was encouraging because before it just told me that my player was not connected (when it was).

I finally had success with firmware version 2.10.03.

Success finally! My jukebox is alive and well!

I have since reinstalled Windows Media Player 11 and everything is back to "normal".

There is a newer firmware (2.20.07) however I won't be upgrading unless a sincere need arises.

Perhaps someone knows of a shotcut so you don't have to uninstall the media player.

I'm just glad to have my Jukebox back.

Hope this helps.

- harro


Posted on Jun 10, 2008

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After a long experiment to get my dj to show on a computer. Also to transfer music to and from dj. This does not work on new versions of windows. Instead you have to install Linux Ubuntu (newest version) and download gnome jukebox. Then dj will connect perfectly.

Posted on Apr 29, 2016

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Did anyone ever find a solution to this problem or did you just replace it?

Thanks

Posted on Jan 14, 2008

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SOURCE: dell dj firmware

I had the same problem and it turns out the firmware did get loaded, the program just didn't close out properly. If you go to Settings & Info-->Information on your DJ you should see that it is the updated version.

Posted on Feb 21, 2008

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Posted on Jan 02, 2017

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I had this problem as well and found help. I tried the suggestions below and the problem was fixed! What you can try is this: Open up Control Panel Click on Performance and Maintenance Click on System Click on Hardware tab Click on Device Manager button If you see a Yellow Exclamation mark beside something that looks like the DJ then double click on that. If you see something that says to Update the driver then do so. If it asks to checked Windows Update, choose this option!! If this fails then delete it from your computer by pressing the Del key then clicking OK. Restart the computer, connect your DJ and see if it works properly. If not, open up Device Manager again. This time remove ALL your USB ports, everything under Universal Serial Bus controllers. Restart your computer, let it reinstall your USB devices, connect your DJ with its done, hope it works... If not, open up Add/Remove Programs Click on Show Updates box in the top middle if your running Service Pack 2 Scroll all the way down until you see Windows Media Player 10. If more than one WMP 10 item is showing then remove those first. After your PC restarts remove WMP10. If removed successfully then your computer will now have WMP9 installed. Open up WMP9, click on Help, click on Check for Player Upgrade. WMP10 should be displayed. Let it update... After your computer restarts, install the Windows Media Format 9.5 Runtime from this sticky Restart your computer, connect your DJ and hope it works....... Or you can just take it to another computer running Windows XP and WMP10 and if it recognizes correctly then put back a v1 firmware, I recommend 1.02.01. Download it from this FAQ Hope this helps you as much as it helped me.

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