I have a kenmore refrigerator model 36369262991. I have water accumulating on my top shelf. It drips from the thermostat control panel. what is wrong?
I had a similar problem on a Whirlpool Fridge. In fact, there is a good possibility that your Kenmore is made my Whirlpool. As you probably know, Sears doesn't make appliances, but contracts with well-known appliance makers to manufacture kenmore-branded products.
If your fridge is an auto-defrost model, whenever it auto-defrosts, water from the melted ice collects in a tray behind the freezer, and drains into an evaporation tray at the bottom of the fridge through a drain tube. Over a period of time, the drain tube can become clogged, and instead of draining out of the freezer, the water overflows into the fridge. The clue is that the problem is intermittent -- the dripping stops between defrost cycles.
The fix is to remove the liner panels from the freezer, melt and sponge out any collected ice, clear ice from the drain with hot water, and clear any gunk from the drain tube with compresssed air or a flexible "snake." I used 1/8" pvc tubing as a snake.
It isn't hard to do, but if you are nervous about disassembling parts of your fridge, you will need to get a pro to do it.
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