Question about Dell (11588) Internal 8x CD-ROM Drive

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C400. DVD - ok! CD- cannot see!!

I have a problem with my CD/DVD ROM. DVD disks work OK, but it cannot see CD disks. I tried different CD disks. Once a DELL installation disk worked, but others - no. And later even this DELL disk did not work again.. Previouselly my CD/DVD ROM worked OK. Windows was reinstalled successfully when hard drive corrupted and was replaced under DELL warranty. Please help, if anyone can! I cannot install software because of this!!

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  • Ebrantley Dec 07, 2007

    All of a sudden my C4-- external CD ROM also cannot see any of my disks. I wonder what brand of external will replace it?
    EdB

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Use this tool to reset the cd in the registry
after you run the file - reboot the computer -

http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip

Posted on Dec 30, 2009

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Hi,

you can try the steps below to fix this issue.

Edit the registry:-
1. Click Start, and click Run.
2. Type regedit in the Open box, and click OK.
3. In Registry Editor, click the plus (+) sign next to each folder name to expand the following registry path:
4. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
5. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
6. In the right pane, right-click Upper Filters, and click Delete.
7. Click yes when prompted to delete the registry value.
8. In the right pane, right-click Lower Filters, and click Delete.
9. Click yes again.
10.Close the window and restart the computer

Please do not forget to rate the solution.


Regards,
Musheer.

Posted on Jun 15, 2009

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