Question about Dell Latitude C400 Notebook

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CD/DVD rom. CD part - does not work

Good afternoon! I have a problem with my CD/DVD ROM. DVD disks work OK, but it cannot see CD disks. I tried different CD disks. Once a DELL installation disk worked, but others - no. And later even this DELL disk did not work again. Previouselly my CD/DVD ROM worked OK. Windows was reinstalled successfully when hard drive corrupted and was replaced under DELL warranty. Please help, if anyone can! I cannot install software because of this!!

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Inside your DVD rom is two heads I believe they are diamond both do the same things which is to read them. The CD head is poked (Broken). Try cleaning it with the proper solution. If its no go then the latter I am afraid stands!.

Posted on Sep 25, 2007


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C400. DVD - ok! CD- cannot see!!


you can try the steps below to fix this issue.

Edit the registry:-
1. Click Start, and click Run.
2. Type regedit in the Open box, and click OK.
3. In Registry Editor, click the plus (+) sign next to each folder name to expand the following registry path:
4. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
5. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
6. In the right pane, right-click Upper Filters, and click Delete.
7. Click yes when prompted to delete the registry value.
8. In the right pane, right-click Lower Filters, and click Delete.
9. Click yes again.
10.Close the window and restart the computer

Please do not forget to rate the solution.


Sep 24, 2007 | Dell (11588) Internal 8x CD-ROM Drive

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