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Dyson DC33 model. When trying to vacuum flat rug (no pile), the suction is so high the vacuum head is sucked down hard against the rug, making it impossible to push the cleaner forward. This happens with or without the brush bar engaged.

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Hi Brad, it's Jack at Dyson.

I'm sorry to hear you're having difficulty pushing your DC33 on this particular rug. DC33 is a powerful upright vacuum, but we wouldn't normally expect it to be excessively hard to push on any domestic floor surface. However, we may have a tip to resolve this, and we'd value to the chance to discuss this with you directly.

If you can email your contact details and serial number to us at askdysonUS@dyson.com, one of our experts will be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Posted on Oct 16, 2013

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Hi If your Dyson has a brush protection design - i.e. roller bar on the top of the hood on the left hand side then the DYson can't be repaired by you- serviceman or professional care can replace it.
However if the Dyson doesn't have the roller bar on top of the hood, flip the machine over so that the beater brush is facing upwards, locate three/four screw heads that can be undone with a coin and remove the sole plate assembly. This should give you a clean view of the brush bar, drive belt and dirt channel. Ensure everything is clean espcially if the brush bar has lots of hair or threads tightly corded around. Then locate the drive belt and check to see if it has snapped. Grasp the beater bar gently upwards and the belt and brush can then be removed. Fit a new belt on carefully and check the tension as it will be tight.

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SOURCE: brush bar does not turn & makes a loud noise

Hi.

 

You either need A new clutch or clutch belts need replacing.

Its a lot to describe so try this it has manuals on how to do the job.

 

http://dysonmanuals.inc.io/

 

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SOURCE: Oreck XL21

You can also set the brush to the middle setting of the special/ normal brush settings. Also, your micro-sweep blade might have popped off making it very hard to push in that direction. The micro-sweep is the plate held by two screws right below the intake with the little blade that sticks up.

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SOURCE: Loss of suction

Could be the small hose at the base of the machine behind the roller/beater bar. If this is punctured or has come adrift suction is impaired.

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SOURCE: dirt devile featherlite vacuum pushes extremely hard on high pile carpeting

the dirt devil featherlight has a automatic height adjustment for carpet and bare floors.check the wheels and see if there is something wrapped up around the wheels

Posted on Apr 29, 2009

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4 Answers

I have a huge area rug, I cannot even push the vacuum because it sucks up the rug. what can I do?


This vacuum is not made for the new soft carpets

only special vacuums are recommended by the rug Manf, Emer Vacuums USA

Here is a link for these vacuums

Jun 28, 2015 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

How to change belt on Dyson dc33


Hi William, it's Jack at Dyson.

DC33 doesn't use a traditional, user-replaceable belt. Instead, the two belts are part of the brush control mechanism, which allows you to shut off the brush bar to clean hard floors and delicate rugs. These belts are engineered to last the lifetime of the machine in normal use.

If your DC33's brush bar isn't currently rotating, please follow each of the steps shown in our online Support guide, to rule out any simple issues: http://www.dyson.com/support/dc33/dc33-multifloor/using-my-dyson-list/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-removing-debris-from-the-brushbar-dc33/removing-debris-from-the-brushbar-dc33

It's also important to make sure your DC33's brush control is set to carpets rather than hard floors:

change-belt-dyson-dc33-mnih3g4zkwkucv5j2ppnmw4z-5-0.jpg

If you still need help with your machine after trying these simple checks, you're welcome to get in touch directly. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Apr 30, 2015 | Dyson DC33 Multi-Floor Upright Vacuum...

1 Answer

Cannot push vacuum forward on new area rug. But will work pulling backward. Still works on old area rugs and floors.


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your DC25 on this particular new area rug. As you've confirmed the vacuum works as normal on other rugs and hard floors, it doesn't sound like there's a fault with the vacuum itself.

As lightweight area rugs are not fixed to the floor, it's possible for the rug to lift and seal against the soleplate of the cleaner head, due to your DC25's powerful suction. As this will reduce the amount of airflow entering the cleaner head, you may need to use more push force than usual when vacuuming this type of flooring.

We would encourage you to check directly with the rug manufacturer, as they'll be best placed to provide information on correctly caring for this particular floor type.

If you'd like to discuss the issue you're experiencing with our experts, you're welcome to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 23, 2015 | Dyson DC25 Animal Upright Ball Bagless...

2 Answers

I can't push my Dyson Dc33 on my new carpet..it works backwards ok but not pushing forward?


Hi Fran, it's Jack at Dyson.

DC33 is engineered to work effectively on both hard and carpeted flooring. The cleaner head is engineered to adjust automatically for different floor types and carpet piles. You can also turn off the brush bar for hard floors and delicate rugs, using the brush control on the cleaner head.
push-dyson-dc33-new-carpet-works-1knn0ucrcyiuamdom311flx5-1-0.jpg
I'm sorry to hear you're having difficulty pushing your machine forward on this particular type of new carpeting. If your DC33 worked effectively before the new carpeting was fitted, it doesn't sound like there's an issue with the vacuum itself. However, we'd appreciate the opportunity to take some further details about the issue, and may be able to suggest a resolution. You may also want to consider contacting the carpeting manufacturer directly, as they should be able to recommend the best way of caring for this specific carpeting.

When you have your DC33 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Feb 13, 2015 | Dyson DC33 Multi-Floor Upright Bagless...

2 Answers

How do I change the belts on the Dyson DC33


Best would be to get a parts and service manual if you cannot do it without one

Dec 10, 2014 | Dyson DC33 Multi-Floor Upright Bagless...

1 Answer

Why is suction too strong


Hi there, it's Jack at Dyson.

DC33 is a powerful upright vacuum, with strong suction to clean carpets and hard floors effectively. However I'm surprised to hear you're finding your machine hard to use on this particular carpet type.

I would encourage you to contact us directly, as in order to help we would need to take some further information about the carpeting, and how you're using your DC33.

When you have your vacuum to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Oct 04, 2014 | Dyson DC33 Bagged Upright Vacuum

2 Answers

Mt dyson has too much suction


Hi there, it's Jack at Dyson.

I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.

When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Sep 27, 2014 | Dyson DC40 Animal Upright Vacuum -...

1 Answer

I have a Dyson DC33. The cleaning head will not stay down. As you move the unit, the head will stay at whatever angle it is last pushes into. So, as you pull the vacuum back and then push it forward,...


Hi Anthony, it's Jack at Dyson.

This sounds very unusual, as the cleaner head should pivot freely in use, allowing the soleplate to remain flat to the floor surface. The cleaner head is designed to adjust automatically to different carpet heights and floor types as you vacuum - this is shown in the video I've attached above.


It would be worth washing both filters as shown in our online Support guide: http://www.dyson.co.uk/support/dc33/dc33-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-removal-step-1


We recommend using cold water without any detergent, and allowing both filters at least 24 hours to dry completely before replacing them in the machine. In normal use, the filters should be maintained in this way at least once every 3 months.


It's also worth checking to make sure the internal hose isn't damaged, and that there are no obstructions in the machine. Our online Support guide should help with this: http://www.dyson.co.uk/support/dc33/dc33-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/next/next/next/wand-suction

If you need further help after you've given this a try, I would encourage you to contact us directly so we can provide further assistance - if a repair is needed our experts will be happy to confirm if this is covered under your machine's 5-year guarantee.

You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 11, 2013 | Dyson DC33 Multi-Floor Upright Bagless...

1 Answer

Dyson 33 wont push on plush carpet


Hi there,

I'm sorry to hear you're having difficulty using your DC33 on this particular carpet. If you haven't already contacted our Helpline, I'd encourage you to do so, as we'll be able to discuss other options which may be more suitable for your needs.

You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson DC33 Bagged Upright Vacuum

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