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The code may or may not be in the remote control you are trying to use. If the remote is universal, you can use its code search (or equivalent) feature to find something that will manage some or all of the functions of your DVD player. If a search through all codes stored in the remote fails, you may have to try a different universal remote. All universal remotes do not contain all possible codes.
I am not sure but maybe purchase a DVD cleaner kit for the player around $10. USD, and make sure the DVD itself is clean and without scratches. Also, try dvd player on another tv to see if it is OK. Other than that input settings. I do not know of any inherent design problems in the unit. Have you tired their web site?
I own an AVOL 19in TV, I just got my comcast cable hooked up; I too was plagued by initially having to use my other remote to turn TV/volume on/off up/down. Being the code is not listed in the Comcast universal remote instructions, in the above answers someone mentioned APEX as a parent company with AVOL; I was able to use a code from the APEX codes listed in the Comcast universal remote instructions to get the controller to work with turning the TV power on/off and volume control. The code that worked for my particular TV was 10765. Try these codes for your TV to see if they work- 10748, 10879, 10767, 10890. Hope this helps.