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Wd 500gb passport

Hiya.. The problem with my WD passport drive occurs when I was copying files from the drive and it suddenly disconnects and then, when I re-connects it, it says me to format the drive and also the drive didn't open.. Plz guide me of the possible issues as the data in my drive is very important..

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  • 240 Answers

>First, if you have a USB cable connection, exchange the USB cable for another; I have seen bad cables do this.
>The second thing to try is to access your drive from outside Windows; go HERE and download Reatogo. Reatogo is a program that loads from your DVD drive and by-passes Windows and loads into memory. You can then "see" your hard drive and attempt to access your data. So, do this:
>Download from the above link
>Double-click the file and burn to a CD
>Make sure your BIOS is set to CD=1st Boot Device (the BIOS checks the cd for bootable files before loading Windows).
>Reboot with the CD in the DVD drive; this takes a long time to load so be patient. When finished loading, you will see a duplicate of the Windows XP desktop, and your hard drive will be listed. Click on it, and if the Passport is still working you will see your C:\ directory. Plug in a flash drive, locate your data, and drag & drop it onto the flash drive.
If that simply does not work for whatever reason, take your passport, wrap some plastic wrap around it and put it in the refrigerator for an hour. Then take it out, remove the plastic wrap and plug it in. Sometimes that will enable it to work briefly. Get your data off since you won't have much time. BTW-this is not a joke, it can actually work.
If that doesn't work, post back for additional things to try.
Wish you the best!

Posted on Oct 12, 2013

  • ranchhand Oct 12, 2013

    >First, if you have a USB cable connection, exchange the USB cable for another; I have seen bad cables do this.
    >The second thing to try is to access your drive from outside Windows; go HERE and download Reatogo. Reatogo is a program that loads from your DVD drive and by-passes Windows and loads into memory. You can then "see" your hard drive and attempt to access your data. So, do this:
    >Download from the above link
    >Double-click the file and burn to a CD
    >Make sure your BIOS is set to CD=1st Boot Device (the BIOS checks the cd for bootable files before loading Windows).
    >Reboot with the CD in the DVD drive; this takes a long time to load so be patient. When finished loading, you will see a duplicate of the Windows XP desktop, and your hard drive will be listed. Click on it, and if the Passport is still working you will see your C:\ directory. Plug in a flash drive, locate your data, and drag & drop it onto the flash drive.
    If that simply does not work for whatever reason, take your passport, wrap some plastic wrap around it and put it in the refrigerator for an hour. Then take it out, remove the plastic wrap and plug it in. Sometimes that will enable it to work briefly. Get your data off since you won't have much time. BTW-this is not a joke, it can actually work.
    If that doesn't work, post back for additional things to try.
    Wish you the best!

  • ranchhand Oct 12, 2013

    Sorry...for some reason I am suddenly having problems posting in this forum. Here is the link for Reatogo:http://oldtimer.geekstogo.com/OTLPENet.e...

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Posted on Jan 02, 2017

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SOURCE: WD Passport Drive Lights Up But Compu Does Not Find the Drive

No NO , WD is an excellent company as of 2004 , excellent products from them , if you wanna complain rag on seagate SATA drives hahaha they decided to dissable S.M.A.R.T. technology on their drives , yuck !

if the drive stopped working like that all the sudden , USE YOUR WARRENTY and RMA the drive back to the compay , get them to give you an RMA number , make up any sad story as long as the drive is still under warrenty , now they may ask you to pay for the new drive they send , but thats just untill they verify your old one is dead , then they'll refund the money back to your bank account.
which is totaly reasonable and protects them financialy , anybody would do the same.

You'te not alone , many many many DIFFERENT external drives are working one day and not working the next , it has alot to do with the batch , a particular batch of drives may be defective and nobody knows about it till it happens.... so please don't be real upset at maxtor or any others , but you can deffinately rag on seagate hahaha if just for their taking away the SMART drive diagnostics from their SATA drives .. we'll get you seagate Muhahaha we want our diagnostic tools because we're hardware monkies lol

so my advice is don't fight this too much , and RMA the drive back to the company if you still have warrenty power ...

they do have data recovery service , that may cost you more money , but you must decide what the data is worth to you , and maybe they will even get your data back for you if the drive was/is still under warrenty ,

always use your warrenty powers when you can.

shalom

Posted on Sep 11, 2008

  • 244 Answers

SOURCE: WD 500 GB Passport Formatting error

you may have a FAT32/NTFS format problem between your wd500 and your pc. or differently formatted partitions. right click on their device letters on 'my computer' and look at 'properties'. should tell you how they're formatted and # of partitions, etc.
just a guess!
good luck!

Posted on Sep 29, 2009

  • 109 Answers

SOURCE: How to format WD Passport 1TB to FAT32

Plug the drive into your PC.

Right Click on My Computer (or Computer in Vista/Windows 7) and select Manage.

Click on Disk Management.

Right Click the Volume in question and select Format. Select FAT32 in the options.

Posted on Dec 24, 2009

SOURCE: I have a 500gb WD My Passport external hard drive not connecting

1. Go to Start>> Right click My Computer>> Manage>> Device Manager 2. Expand the USB Controller section 3. Right click and Uninstall all of the listed USB devices 4. Reboot the system

Posted on Mar 11, 2010

  • 94 Answers

SOURCE: wd passport not working

I am sorry to say this but by the sound of it you have accidentally reformatted your drive. The only thing you could do at this point is to try to recover your lost data which I'm afraid my not be able to be recovered depending on if the drive is solid state or not and if it has encryption on it. My suggestion is to try and recover your data using a data recover tool such as helix.

I hope this has helped.

Thank you,
Norse

Posted on Jul 02, 2010

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