Question about HP OfficeJet 6110 All-In-One InkJet Printer
Hi Jean, The issue can occure only when the HP printer is not gettting enough power supply or the scanner bulb is not getting heated up properly.. You can isolate the issue by directly connecting the printer to wall jack and powerup the printer and try to make a copy so that we can check the copy function as the copy,scannig and FAX use the same scanner bulb to performe all functions.. If the copy does'nt work try to lift the scanner lid and check if the scanner bulb is lit and the scanner machinasium is moving fine or not .. lift the lid and press scan button to check the functionality. If the printer is connected to a surge protector or power strip this will some time fail to provide the required power supply to the printer so connect it to wall outlet and check with the issue.. There is also a FIRMWARE UPDATE RELEASED BY HP to fix the some of the scanner failure and receving faxes issue with HP 6110 All-in-one Here is the weblink to download and install the firmware update just click on the link to open the download page and then click on download and select save to save the patch to computer and run it to install the update make sure that the printer is connected and turn on while installing the patch The link to download: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-14700-3&lc=en&cc=us&dlc=en&product=79477&os=228&lang=en Hope this will fix the issue.. If the issue is with the scanner failure message try the instruction in the below weblink: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00787271&cc=us&lc=en&dlc=en&product=79477&dlc=en&lang=en Wish you success Jean Regards, Barret
Posted on Sep 27, 2007
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