Question about Office Equipment & Supplies
A network connected HP CP1515n Printer, Windows Server 2008 R2 states that it's offline, physical examination of the printer proves it's connected. Switching power off for 30 seconds and back on solves the problem, but this happens way too often for this to be a practical solution, especially for the users. Any idea what might be causing this, (and of course how to fix it)?
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Posted on Jan 02, 2017
SOURCE: Printer status offline
I just ran into the same problem. The computers on the network that were running XP were showing the printer as "Ready", but all of the computers running Vista were showing the printer as "Offline".
After trying a number of solutions that I found on other message boards, I accidentally discovered that the problem was an IP address conflict. It seems that the server changed the address on the printer, which didn't bother the XP machines but brought the Vista machines to their knees.
Press and hold the blue button (HP called it the "Go" button) for 5 seconds, which will print a configuration report. In the TCP/IP section you will see the IP address for the printer. Next, open the Printers window, right-click on the P2015 and click Properties. Click the Ports tab. Find the port that is checked and click the "Configure Port..." button. If the "Printer Name or IP Address" field differs from the IP address on the configuration report, change it to the one on the report. It took a few seconds after hitting OK for the computer and prrinter to link up again, but that solved the problem for me.
Posted on Dec 03, 2008
Just select operating system.
Posted on Feb 01, 2011
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