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Brother hl-2140 My problem is that when I try to print one or more pages from the tray, the first page doesn't come out completely from the printer and the second paper is stuck half in the drum unit and half in the pickup rollers.The problem doesn't appear when there is only one paper in the tray and when I insert a paper from the front cover.I tried all the solutions I could find in Fixya but nothing.Please help me.

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  • 63 Answers

Sounds like your seperation tyre is worn. this is the tyre/pad thats either on your paper cassette itself or the bottom of 3 rollers inside, replace this

Posted on Oct 11, 2013

Testimonial: "I replaced the 3 roller and the separation pad as you recommended but the problem remains.If there is only one paper in the tray or if I feed manually a paper from the front panel then there is no problem."

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  • Gareth Monk Oct 13, 2013

    it sounds like a sensor is broken in the tray or has paper in - have a look for pieces of thin plastic (flags) that may be out of place or missing. i dont know the model but sounds like something is tricking a sensor

  • John Samarikas
    John Samarikas Oct 14, 2013

    My printer is Brother HL-2140.Please be more specific if you can and know how this printer works.Thank you very much for your help.

  • Gareth Monk Oct 14, 2013

    sorry John - im not knowledgeable of this particular printer but the technology is the same throughout laser printers. Basically where the 1st sheet reaches inside the machine will indicate normally where the problem is. ie, if the paper stops and without get any crumpling or folding etc then its a sensor that isnt telling the machine that paper is or isnt there. you can have paper insde/infront of the sensor or toner normally. if the paper when it jams is physically hitting something and creasing, then what it is hitting isnt sat in correctlyor broken. i dont know the model and also jamming isnt straight forward after tyres arent the cause

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