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Envelope printing without customizing the bypass tray settings

New Ricoh MPC6000 mutlifunction printers. Trying to use the Bypass tray to print envelopes, and it misfeeds. The tech has been out, and the only way he could get it to work was if you configure the bypass tray for custom size & thickness. But then you can't use it for other sizes of paper unless you configure the tray back to autodetect. His explanation was "it wasn't really meant to do envelopes". (Huh? It's a MFP for offices.) We've just placed 9 of these, and can't get envelope printing to work! Ugh. We've always been happy with them before...

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  • mhelm Apr 24, 2009

    All machines are new. All are doing the same thing. I have a call in to our sales rep, who has asked a different tech to weigh in, and I'm waiting for his response, but was hoping to get a different answer. The tech also said that this model is a little different in that it runs all paper thru the duplexer, unless it is specified as "thick 2" or "cardstock". But it isn't getting stuck in the duplexer, it is getting a feed error while in the roller of the bypass tray - it seems to know it isn't the size/thickness of paper it expects. It seems to work if you specify the particular custom size and thickness both on the machine AND at the time of printing, but we do not want to specify a particular size/thickness on the machine for the bypass, because then we'd have to change it if another paper is used. We want it on autodetect.

  • Anonymous May 11, 2010

    The bypass tray is "specifically" for envelopes, heavier bonds, etc. The first thing I'd do is call and complain about your tech.
    Now, i don't have any experience with this particular model of Ricoh, but I work on lots of other models. It has to be either another paper setting that should be set, or a clutch problem / feed roller problem. Although, a mechanical problem is unlikely if you say you have 6 of these machines? All doing the same thing? That's a little to coincidental.
    Were they new or refurbished?

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SOURCE: Unable to print envelopes on Xerox WorkCentre Pro 123

Some thoughts.

Envelopes won't print from bypass tray. Cause:
Extended tray is not set up properly for envelopes. Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix. Enter tools "Login" 1,1,1,1,1 Touch buttons with the following names in that order: System Settings System Settings Common Settings Other Settings Scroll down to "Extended Tray" Next to "Extended Tray" it may say "Inverter" if it does go to change settings then change it to "Offset Stacking" Close out tools.

Posted on Nov 30, 2007

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rakeshpramod
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SOURCE: hp c4180 custom envelope size problem

Please try the steps mentioned in the link bellow:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01518768&cc=us&lc=en&dlc=en&product=1141647.

If not open solution center> Setting> Printer Settings> Print settings and you will find a custom option there and then create a new size and give it a name and when you print from any application you will see the new size reflection in the application( i.e Microsoft word or excel) you are trying to print from.

Good Luck

Posted on Sep 01, 2008

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SOURCE: Hp LaserJet 950

my printer is clj 9500 error show 66.01.11 please help me

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Dicedonions
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SOURCE: Need help printing customized size envelopes

you need to set the preferences in the 'Page Setup" to print envelopes
try this
good luck

Posted on Apr 29, 2010

seeker5211
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SOURCE: The problem is when I

The minimum size paper or envelope for tray 1 is 76 x 127mm (3 x 5).
The weight should be between 75 to 105 g/m2 (20 to 28 lb)

Posted on Jan 27, 2011

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