Question about iLO (2 GB) MP3 Player
I got my Ilo maybe about 8 months ago and I've only listened to it maybe a month or more. But every time I go to turn it on it will search for files, and sort them but when it actually tries to start it just starts all over again. I've tried to get it fixed but no one in the company will fix it even when I still have the warrenty. What should I do?
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Posted on Jul 05, 2008
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