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Strange Printer Problem - HP LaserJet 2600n

I am having a extremely strange printer issue with one of our users here. We have a hp laserjet 2600n setup on the network. We setup the printer on the computer as a local printer using a tcp/ip port. When we first setup the printer it will print the test page at the end of the install just fine. Any attempts to print after that will not work. There is no errors on the printer or the computer indicating that something may have gone wrong.

We have multiple users connected the the printer and this issue only happenes to one user. We even changed out her computer with a new one with a fresh install of xp pro and the issue is still there. We have also tried diffrent drivers and restarting the printer. Any insite to what may be causing this would be greatly appriciated. Thank you.

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  • 8 more comments 
  • rzitello Apr 23, 2009

    Thanks for your quick response but it does not seem to be a permissions
    issue. We have it set up so that all authenticated users are able to
    print to it and she is logging in under the correct account. Even when
    logging on as the Domain admin on her computer I am still having the
    same issue.

  • rzitello Apr 23, 2009

    All users are in the same O/U. We keep our AD very organized.

  • rzitello Apr 23, 2009

    Ya, all of her permissions seem to be setup correctly on both the printer and her account. She was able to print to the printer with no issues a couple of weeks ago.

  • rzitello Apr 23, 2009

    Ya The PC is in the same O/U as the other PC's that can print to it and it also has the correct permissions.

  • rzitello Apr 23, 2009

    It's ok. I really appreciate the help.

    The only change that was really made was that we replaced the color ink in the printer.


  • rzitello Apr 23, 2009

    Good Idea, but unfortunately we have already tried clearing her off and completely reinstalling the printer with fresh permissions. I will try setting her up in a test O/U and see if that makes any difference and get back to you on that.

  • rzitello Apr 23, 2009

    No luck with that. Still have the same issue.

  • rzitello Apr 23, 2009

    Ping and Tracert seem to go thru just fine with no missing packets. Same with a pathping. Here is the output of it if it helps any.

    U:\>PATHPING 192.168.1.20

    Tracing route to hplj2600n.alail.org [192.168.1.20]
    over a maximum of 30 hops:
    0 spi-gx520-fin2.alail.org [192.168.1.163]
    1 hplj2600n.alail.org [192.168.1.20]

    Computing statistics for 25 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 spi-gx520-fin2.alail.org [192.168.1.163]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% hplj2600n.alail.org [192.168.1.20]


    Trace complete.


  • rzitello Apr 23, 2009

    We have it set up so that all domain users are admins on the computers. I don't believe that it is a user issue because I can log in with the domain admin account and still have the problem.

  • rzitello Apr 23, 2009

    Thanks, Your help was greatly appreciated. I'll post it on there and see if I get anywhere with it. I'll even bump your rating up to solved for your help. Thanks again.

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  • 385 Answers

Hi,

Sounds like a permission's issue,

Check her/his permissions on the printer's list.

Hope this helps
Regards
Richard.

Posted on Apr 23, 2009

  • 8 more comments 
  • Richard Finney
    Richard Finney Apr 23, 2009

    Hi,



    Are all user in the same O/U





    Could be the problem.



    Regards

    Richard.

  • Richard Finney
    Richard Finney Apr 23, 2009

    Hi there,

    ok,



    If you have changed the Pc, this is not the issue.



    the problem I think, is either her account properties,

    or the printer's permissions.

    if her permissions are good on the printer.

    check her personal account details are all good too.



    hope this helps



    Richard.

  • Richard Finney
    Richard Finney Apr 23, 2009

    Hi,

    Also check A/D user's and computers.



    She might have permission

    but the Pc might not have.



    Regards

    Richard.

  • Richard Finney
    Richard Finney Apr 23, 2009

    Hi,



    Something must of changed two weeks ago, in setup.



    Try to think what changes were made then.



    new router ? switch ? I.P. address ? subnet mask ?



    sorry to go on, I am trying to throw ideas to you.





    Regards

    Richard.





  • Richard Finney
    Richard Finney Apr 23, 2009

    Hi,



    changing ink and she dropped off the map, strange that is.



    I would start from scratch, remove her from the list,



    then add her back to the list



    Or, try a seperate O/U for testing purposes



    see if you can get a result that way



    It is only 1 user, so deleting and starting again



    could be quicker than chasing the problem around.



    Richard.

  • Richard Finney
    Richard Finney Apr 23, 2009

    Hi, ok



    Good luck



    Regards

  • Richard Finney
    Richard Finney Apr 23, 2009

    Hi, phew I am stryggling here too.



    Try to use Pathping, ping or tracert to trace the problem down.



    see where it faulters on the hops.



    you might get a drop on a router or switch somewhere



    Richard.



  • Richard Finney
    Richard Finney Apr 23, 2009

    Hi, tricky one this.



    That looks good to me, nothing dropped, all packets are there,



    So, the network is good, Pc and Printer good, routers/hops etc...



    It's got to be a User issue now. defo.



    Is she a user, guest account, temp, power user,



    temps, and guests tend not to get much power

    ( permission wise )



    I am coming back to permissions here, for some reason.



    Check she is not denied, even though she may be setup correctly



    She still could be denied



    Richard.

  • Richard Finney
    Richard Finney Apr 23, 2009

    Hi,



    Sorry you have got me !!! I am struggling.



    There is no Hierachy problem, no network problem,



    No permission problem,



    Obviously it is visable in A/D because all users are using it,



    so it is not a Print driver issue, visability problem.



    I am sorry I am stumped, you have got me.



    I do know a guy that will find the problem for you.



    Go to Justanswer.com in the Computer section



    After 6pm American time in the Computer section is a guy called Eric,



    He is a super star, and will find the problem for you.



    Pay your 9 dollars, and he will find the problem.



    Just write in your question online



    (( Is Eric there please )), he will answer you and resolve the problem for you,



    I am stumped and am out of ideas for you. sorry.



    But a referal to Eric is my best idea for you, He is A veteran of 30 years, that will solve the problem for you.



    This is the best advice I can offer to resolve you.



    Apolgies for wasting your time on it.



    All the best



    Regards

    Richard.







  • Richard Finney
    Richard Finney Apr 23, 2009

    Hi, thank you for that, you shouldn't have.



    Ahhh, I don't really care about the ratings to be honest, it's just a number to me.



    I like to Resolve problems for people and I hate to be beaten, :-)



    But I am beaten haha,



    My mate Eric will sort the problem for you.I am sure.



    Maybe copy this link and show him what we went through to save yourself an hours headaches, going through the same tasks,



    He can read and then, move forward from there.



    Good luck



    All the best to you



    Regards



    Richard.

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