Question about Canon SmartBase MPC400 All-In-One InkJet Printer

2 Answers

Canon MPC400 Error Wrong Cartridge

Error "wrong cartridge" Problem - Canon SmartBase MPC400 All-In-One InkJet Printer I have been using for a long time compatible cartridges, when I placed in a new cartridge I received the "wrong cartridge" flashing in the printer display box. So I put in another thinking it may have been a faulty cartridge and the same error occurred. I wrote to my supplier who kindly sent me free of charge a new cartridge in case the last batch was faulty and still the same error message. Any advice appreciated, thank you,

Posted by on

2 Answers

Re: Canon MPC400 Error Wrong Cartridge

I read with interest the comments as I was having exactly the same problem with my canon mpc400...constant 'wrong cartridge' message even though all cartridges had been renewed at great cost and all were canon cartridges.
In frustration at the prospect of having to buy a new printer or pay 150 euros for an 'expert opinion' I decided to be courageous. Firstly I took out the print head mechanism and washed it under warm water until the water ran clear. This was based on other comments I had read about emptying waste ink tanks etc. I did try to keep the micro panel dry but it didn't seem to matter and l padded it dry on kitchen towel afterwards. That didnt work. BUT in combination with a little trick I stumbled on after....I cracked it! Keep the lid up and power will get a message 'shutting down'. Then power back on and hey presto! Well it worked for me. I think it needs to shut down and

Posted on Dec 12, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert who has answered 200 questions.

  • Expert
  • 254 Answers
Re: Canon MPC400 Error Wrong Cartridge

I'm not familiar with your particular model... but have you made sure the electrical contacts on both the printer and cartridge are clean (assuming there are such)? Sometimes these contacts get dirty or covered with ink. Try using a cotton swab dipped in rubbing alcohol or electrical contact cleaner (Chemtronics Tun-0-Wash or similiar). This may not be your problem, but it is worth a shot.

Posted on Sep 25, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

The display shows "wrong cartridge"

I guess you are trying to use a compatible cartridge thats not compatible. Try a genuine canon cartridge if you can still get one, to prove if its a machine or cartridge problem.

Jun 27, 2011 | Canon SmartBase MPC400 All-In-One InkJet...

1 Answer


eject the cartridge and dip it a little hot water round about 5 mints. And then clean it a tissue paper and rub the mettle area and rub it the time when the ink of cartridge show in the tissue paper

Jun 27, 2010 | Canon SmartBase MPC400 All-In-One InkJet...

1 Answer

Check printer ##343

CHECK PRINTER" (##332~##337, ##342, ##345, ##346 and ##348)
Cause: The printer's internal unit has malfunctioned.
Solutions: (1) Remove the jammed paper. (Check the paper edge sensor is OFF.)
(2) Press Resume button.
(3) Reinstall the Cartridge.
(4) Turn the power off and on.
(5) Set the service data #1 SSSW SW01 bit 0 to "1" and check the service code.
Refer to the countermeasures for that error code.

Jan 11, 2010 | Canon SmartBase MPC400 All-In-One InkJet...

1 Answer

Wrong cartridge error on canon smartbase 390

Make sure they are the BCI-24 cartridges. It may also take BCI-21. You may have a faulty cartridge if it its the correct one.

Dec 08, 2009 | Canon SmartBase MP390 All-In-One InkJet...

1 Answer

Canon mpc190s imageclass printer error wrong cartridge

Try to remove all ink cartridges, then remove the print head, clean the contacts on carriage with piece of cotton and little alcohol then put all back again.If this not help replace the print head.It's part number is QY6-0037-000.

Oct 05, 2009 | Canon SmartBase MPC400 All-In-One InkJet...

1 Answer

Canon mpc400

Try plugging and unplugging the cartridges in and out a couple of times, also try unplugging the power cord for a few minutes and plug it back in.

Aug 23, 2009 | Canon SmartBase MPC400 All-In-One InkJet...

1 Answer


with machine switched on ok hold down the stop reset button for 10 seconds it will bypass the sensor and should be fine. happpy printing
Canon Tech

Apr 01, 2009 | Canon SmartBase MPC400 All-In-One InkJet...

1 Answer

Canon MPC400 - Error 335 - Ink ... Wrong Cartridge Error Message

How long was the cartridge in there? If the cartridge was in there for a long period of time the inc most likely leaked out and is now on the sensor bar and it cant see that you have replaced the cartridge. try taking some Q tips and some rubbing alcohol and cleaning the bottom of the cartridge, the cartridge holder, and the rail where the ink is released.

Mar 28, 2009 | Printers & Copiers

1 Answer

Help me please it a direct replacement cartridge?

did you run a clean and alignment after installing the new one?

Also, more printer resources are here

Aug 21, 2008 | Canon SmartBase MPC400 All-In-One InkJet...

1 Answer

Canon Smart base MPC 400 Printer

This printer needs these cartridges: -

1. (BCI-3eB) Black Ink Cartridge,
2. (BCI-3eC) Cyan Ink Cartridge
3. (BCI-3eM) Magenta Ink Cartridge
4. (BCI-3eY) Yellow Ink Cartridge

I think you need to clean your cartridge connectors with alchohol and retry.

Nov 21, 2007 | Canon SmartBase MPC400 All-In-One InkJet...

Not finding what you are looking for?
Canon SmartBase MPC400 All-In-One InkJet Printer Logo

2,925 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Printers & Copiers Experts


Level 3 Expert

94267 Answers

old marine
old marine

Level 3 Expert

1325 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Canon Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides