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Won't accept non-HP cartridge

I have replaced the black ink cartridge in my hp officejet l7650 printer with two different (brand new, but NOT HP) cartridges and the printer doesn't seem to accept them. It says the alignment failed and there is no black ink printing. Is this a common problem with non-HP cartridges - is the printer set to "not accept" them? Thanks, Karen

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  • kbonifield May 26, 2009

    Thanks, still not working, we just print in color with no black, which doesn't always work :(  


      I have removed the protective caps.  I bought the cartridges online and I don't think that's the problem as I have since bought an HP and the same thing happened.  You mentioned the sensors - how can I check them?  btw, the computer registers the black ink as full.  Thanks!

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You ask "Is this a common problem with non-HP cartridges? " It is a possiblity.
Where did you purchase the cartridges from?
This error might be caused by defective printhead or sensors

Are you removing the 2 protective caps from the cartridges?

Read this HP page:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01451117&lc=en&dlc=en&cc=us&lang=en&rule=17507&product=3203059

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Apr 23, 2009

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Firstly you should check if there is any covering on the ink nozzles
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