Question about HP Photosmart R927 Digital Camera

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HELP! dropped camera, lens won't go back in, shutter won't close

So someone dropped my baby, my camera lol, and the lens won't go in. AT ALL. The shutter will not close either. When I press the ON button - the screen is blurred - i can hear the shutter trying to open - the sound for the start up goes a few seconds later - it turns off Please help. This camera cost a lot and I really need to have this sorted ASAP.

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  • Anonymous Feb 14, 2008

    I dropped my digital camera on the floor , while it was on , and now the lense wont go in and the .

    When I turn it on , it beeps about five times and tells me to turn it off and on again. HELP !

    How do I fix it ?

  • Anonymous Feb 27, 2008

    Yep, the only time I dropped my camera was in soft sand on the beach. It worked fine for a few weeks after that, and while I was in the middle of taking a series of pictures, it made the angry noise and turned off. Now I press the on button, it immediately makes the same noise, screen cannot focus, it makes the startup noise, and turns off. After conversations with HP they told me it's a hardware problem and they could send me a new camera for $230.00. I tried removing the battery/memory card/pressing the reset button to no avail. Guess I'm just out of luck, but I sure won't be buying another camera from HP!

  • trevortnt Mar 10, 2008

    my camera will not hold a charge i bought a new battery a week ago and it still won't hold a charge

  • Anonymous Mar 21, 2008

    i had the same issue. i took out the 5 screws at the bottom. near battery door. and 4 side screws for front of camara enclosure. removed the frontpart. be carefull the shutter button will come out. not a big deal. I found the cable that connects the camera lens to the camera body was popped up. i just reconnected and that was it.

  • tempestkc Aug 28, 2008

    posted by tempestkc on Aug. 27, 2008

    I have this problem now. Did not drop the camera...I baby this baby WAY too much for that to happen. I used the camera to do some indoor shots today and it worked just fine. After trying to recharge it, I tried to turn it back on, but the lens wasn't all the way retracted. When I turned it on, it just does the following...

    When I press the ON button
    - the screen is blurred
    - i can hear the shutter trying to open
    - the sound for the start up goes a few seconds later
    - it turns off

    I tried looking for a "popped-up" cable, but there isn't one to be seen. Is there another fix for this?

    Please send ideas/suggestions to my tech email (, as I chech that FAR more often than this forum.

    Many thanks, in advance.

  • lovers girl Dec 30, 2008

    i dropped my camera and the lens is stuck when i turn on my camera
    the shutter is stuck close and when i turn it off the lens stays open

    how do i fix it ?

  • Anonymous Mar 19, 2009

    Same damn problem and i broke my friends camera and i'm spazzin out cause it wont fix . god damn god damn , O :



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I have a camsung L830 that had similar problems and and after I would turn it on, it would beep three times and turn off....but I somehow fixed the lens by turning the camera on and then either pushing/pulling on the part the stickes out and hopefully it might activate the mechanism and it'll go in...that's what happened with mine...the shutters still won't close though. But I'm happy I can use my camera now.

Posted on Jul 26, 2008

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It is extremely difficult for some one to repair these cameras themselves unless it's a minor repair. Very small and irreplaceable parts are inside. One of the lens pieces are most likely bent and where are you going to get one? This is a major repair...take it to a shop.

Posted on Sep 24, 2007


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Posted on Jan 02, 2017

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