Question about NEAT Office Equipment & Supplies
Does the scanner have a ADF ( automatic document Feeder)
If yes then there is a tiny spot or something on the glass
a dot equals a line
Posted on Oct 11, 2013
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Posted on Jan 02, 2017
Yes. There will be an access cover / lid where the document goes in.
Open the cover, and you will see a thin glass, called the 'scan glass'.
Look in the middle of the glass. You will most likely find a glob of white-out, or ink on it.
Use rubbing alcohol to clean off the culprit.
Welcome to scanner / fax / copier troubleshooting 101!
Posted on Jun 18, 2008
The thick line is either because of dust sticking to the glass or a module problem. Try different brightness settings and scan white paper. If the thickness varies and also the sides of the black strip are jaggered (step like) then it is dust on Glass. use isopropyl alcohol to clean, dont use solvents. If the teickness is same for all levels of brightness and has a sharp edge always, it could be scan module problem.
Posted on Oct 22, 2009
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