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Our Miele S 271 i won't start. About 10 years old. Is there any hope? Rod, Tasmania

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I had the same problem with mine and it was the power cord. There was a break in one of the wires, probably from years of winding and unwinding as well as the stretching that occurs when trying to reach distant places without unpluging and pluging into a closer outlet.

Posted on Jul 22, 2010

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Posted on Jan 02, 2017

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I just bought a Miele s558 Silver Moon, seems like it's from 2000 or so. If it's in good condition, can I expect this machine to last another ten years? Or would it have been better to buy a lower end...


Greetings from GoVacuum,

Ahh, the Miele Silver Moon model S558i. This is great model that I know a lot about because I actually own this exact model. I have had my Silver Moon now for going on 10 years, with almost no problems. The motors in the Silver Moons are excellent, and should last 20 or 25 years without problems. This particular model did have one major problem however. This is the first model that Miele put the suction controls in the handle of the hose of the vacuum, allowing the user to easily adjust the suction setting with fingertip controls. The problem with these models is that static electricity (usually happens when vacuum carpeting) causes the hose to shut down the power to off. You can be in the middle of vacuuming, and all of a sudden the vacuum will turn off. You can easily turn back on the vacuum with the push of a button, but it's irratating for sure.

Miele did come up with a solution for this problem with a newly redesigned hose, part number SES125-3. Since this new design has come out I haven't had a single issue with my hose. The way you can tell if you have the old or new hose is by the numbers (or lack of ) on the different suction levels. If your hose goes up to 1100 Watts, then this is the older style hose. If you're hose simply has a minimum to high setting with no numbers at all on the hose, then this is the redesigned 125-3 hose.

If you have the older style hose, I would get the dealer that sold you the vacuum to exchange the old hose for the new hose, you definitely don't want to have to buy that new hose ($150+). If you have the new hose, then I would say stick with the Silver Moon over the newer Miele models, in my opinion the Silver Moon is one of the most durable models that Miele has ever made.

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Thank you,

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