Question about Canon I960 InkJet Photo Printer

2 Answers

Changed ink cartridge, now printing with green hue

The photo magenta cartridge needed changed, put in a new one and all photos are printing with a green hue to them, what would cause this, photos were printing fine until cartridge changed and all cartridges are in the correct places

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  • Anonymous Nov 14, 2007

    Same problem except with yellow cartridge.

  • Geddes Dec 07, 2007

    Now printing with a red hue.  Can't seem to get rid of it.


  • Anonymous Dec 10, 2007

    Yes, I have the same problem. The photo magenta needed a new. It does not print any!!

  • Anonymous Jan 03, 2008

    Mine is printing with brownish color. I have checked all colors and bought new ones that were low. Checked to make sure they were seated properly and still brownish tint.


  • Guitarzam Dec 07, 2008

    Same thing...changed out the Photo Magenta and now everything has a green tinge to it...arghhhh

  • Anonymous Dec 13, 2008

    Mine is printing in shades of red and pink. I've cleaned and deep cleaned and changed the cartridges and made sure the cardridges are fully seated. Nothing seems to help. Anything else I can do??? Solutions 1 and 2 do not work for me.

  • loosecanon Dec 25, 2008

    Same exact problem as above. What will get rid of the green hue over all the pix?

  • dormadomez Jan 11, 2009

    All of my prints have a green edge to them, always on the left side from top to bottom. I have done the recommended deep head cleaning but it still remains...

  • dragonsjaws Mar 02, 2009

    Changed ink cartridge, now printing with green hue on Canon i960..
    I also recently changed to Vista with current canon drivers for Vista..
    and now this! This printer printed perfectly beautiful photos until Vista ... i believe this is the problem. Any solutions?

  • Anonymous Mar 22, 2014

    lost instruction book, just need to put in new print cartridge and forgot how



2 Answers

Most of the time this happened to me, I noticed I knocked one of the ones next to it slightly loose. Just check and make sure they are all seated fully.

Posted on Sep 25, 2007


Check the magenta cartridge is it not dry or try to clean the magenta cartridge nozzle and see. bye

Posted on Sep 24, 2007


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Clean your print head under the ink maintenance / cleaning. Then test print. All your colors should pass this test. Your magenta is not complete.

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Canon i9950 prints green on photo paper

I had the same problem. Having checked other websites I came across the following which narrowed down the problem to the Photo Cyan / Photo Magenta ink tanks, and replacing the Photo Magenta one (although it was not empty) has successfully resolved the problem. Eveidently ink from the original one was not flowing and so caused the syan cast. (I experimented by subsequently removing the Cyan one which produced prints with Magenta cast)


That post is labeled "Cannon (sic) S9000 Print Head" and concerns a greenish hue error in all print quality levels OTHER THAN plain paper. In other words, all output designated as Photo Paper Pro, Glossy, High Resolution Paper, etc., results in output with enormous and unacceptable levels of green hue. All output designated as "Plain Paper" whether the output actually is on plain paper or photo paper pro, turns out well.

This problem is not unique to the S9000, as I experienced it identically with the S820 and predictably can occur in any printer with the six cartridge print head.

It is a frustrating problem because you know that the printer is physically capable of printing WITHOUT the hue (as it proves to you each time you choose a "plain paper" paper setting.)

Troubleshooting by reinstalling and updating the printer drivers, and uninstalling/reinstalling the ZoomBrowser EX, replacing the ink cartridges, and deep cleaning are all blind alleys.

A call to Canon support solved the problem for me with this simple and important revelation:

The Plain Paper setting is unique in its use of only 4 of the 6 cartridges. In the Plain Paper setting, only the black, cyan, magenta and yellow cartridges are utilized. The Photo Magenta and Photo Cyan are not utilized. In all higher resolution settings, i.e., in all other settings, all 6 cartridges are utilized.

It follows that if one's problem disappears when not using these two Photo cartridges (i.e., when printing at the Plain Paper setting), then the problem lies with these cartridges.

(In my case, I'd loaded a plain "Cyan" cartridge in the "Photo Cyan" slot during earlier trouble shooting and had forgotten to replace it with the proper Photo Cyan cartridge.)

Problems with magenta hues would admit of the same solution.

Hope that helps anyone else out there tearing out their hair trying to troubleshoot this. "

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perform deep cleaning and nozzel cleaning from the printer properties

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Canon, in its infinite wisdom, markets two sets of inks with the "part" number 3e. One of these, labeled simply with the color, is suitable for the i560 printer. The newer inks, labeled as "Photo" + the color, are not. Silly me. I just looked at the number and bought the wrong stuff.

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1 Answer

Too much green

It is unlikely that the sudden appearance of a green hue is due to the printhead or drivers going belly up. If the images on photo paper are OK when using the plain paper setting but have a severe green/blue hue when using the higher photo settings it is likely that the photocyan cartridge has been contaminated with cyan ink. Throw the contaminated PCyan cartridge away and fit a guaranteed photocyan cartridge (OEM or compat). Carry out a deep clean and run several plain papers through on a high photo setting. The green hue will gradually disappear.

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