Water dispenser and ice dispenser & ice maker all stopped working at once. Thanks for your help.R. Gonzalez Jenn Air JCD2389DES

Hi rinster_26,

changing the ice dispenser, checking the pump at the bottom-back of the refrigerator - both should work.Check the water in the pipes going up the refrigerator.

Please check the water pipe as it leads to the under the kitchen sink .It should be tapped in to the sing water line with an under sing spike.It has a turn stile on it that acts as a valve. It is most likelyshaped like a small metal sliver or spike. This should be open to allowwater to fill the line.

Some models do have a motor that helps circulate the water. If itlooses its prime or gets an airlock in the line, the water will notcirculate. This is because it is a low pressure pump.
Does your model have a water filter. The filter sometimes needs tobe changed because it gets clogged occassionally, depending on yourhardness of water.
ALSO does your model have a coil of tubing in the lower right hand of the refrigerator that is designed to keep water cold?
This can also become kinked, have an airlock or develope ice.

Do you have the owners manual for your refrigerator?

Let me paste one for whirlpool. More likely, the working is same for most of the refrigerators.



http://www.whirlpool.com/assets/pdfs/literature/Use and Care Guide - XXXXXXX.pdf
If this does not work when you click on it, simple copy it and paste it into the address bar.
There is a washer valve on the ice maker, however you said youreplaced the ice maker. This makes me believe something else may bewrong. I belive you do have a filter on the ice maker on the freezerside. However you will need to check out this manual thourghly to seewhat you might discover.
it is difficult to diagnose what is wrong here without being able to work directly with the refrigerator.
The trouble shooting guide mentions all the things I have already mentioned to you.
These manuals are ment to be for multiple models, so do not worrythat all the accessoreies represnted in this manual does not match yourmachine precisely.The X refers to anoption that your machine does not have. So do not worry, the icemakerstill operates the same.

Any further help, let me know.

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John, i think the problem lies in the main circuit board of the machine. Based on the things you have said, it all comes down to the main board. If the main board is working properly, the lights must be reacting to the buttons once pushed. Try fixing this board.

Hi, are you getting any water flow and, is there any ice production at this point?

Thanks for using FixYa - If you need further clarification about your question - please use the "continue with this expert" option so we are connected in the future.

The ice maker and the water dispenser is on the same pump, check the pump that pumps the water in and see if you hear it pumping water if not the pump has gone out and yor going to need another one. I hope this helps you thanks for using FIXYA.com

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

Hi,

Yes afer analysing the issue and the solution its proved that the problem with ice dispenser or auger would be taken care of as well.

Thanks

Have a nice day.