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Water dispenser and ice dispenser & ice maker all stopped working at once. Thanks for your help.R. Gonzalez Jenn Air JCD2389DES

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  • rinster_26 Apr 23, 2009

    I also have a problem with ice dispenser or auger would this be taken care of as well.

  • rinster_26 Apr 23, 2009

    Sorry, one more thing, the fountain area where you switch from water to ice and push the button for either is not working, the flapper does not open and does not light up any of the lights over the buttons. Thanks R. Gonzalez

  • rinster_26 Apr 25, 2009

    will oder part and see what happens. Thanks

  • rinster_26 May 02, 2009

    Replaced valve same problem .....

  • rinster_26 May 05, 2009

    Will replace foutain board.

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Hi rinster_26,

changing the ice dispenser, checking the pump at the bottom-back of the refrigerator - both should work.Check the water in the pipes going up the refrigerator.

Please check the water pipe as it leads to the under the kitchen sink .It should be tapped in to the sing water line with an under sing spike.It has a turn stile on it that acts as a valve. It is most likelyshaped like a small metal sliver or spike. This should be open to allowwater to fill the line.

Some models do have a motor that helps circulate the water. If itlooses its prime or gets an airlock in the line, the water will notcirculate. This is because it is a low pressure pump.
Does your model have a water filter. The filter sometimes needs tobe changed because it gets clogged occassionally, depending on yourhardness of water.
ALSO does your model have a coil of tubing in the lower right hand of the refrigerator that is designed to keep water cold?
This can also become kinked, have an airlock or develope ice.

Do you have the owners manual for your refrigerator?

Let me paste one for whirlpool. More likely, the working is same for most of the refrigerators.



http://www.whirlpool.com/assets/pdfs/literature/Use and Care Guide - XXXXXXX.pdf
If this does not work when you click on it, simple copy it and paste it into the address bar.
There is a washer valve on the ice maker, however you said youreplaced the ice maker. This makes me believe something else may bewrong. I belive you do have a filter on the ice maker on the freezerside. However you will need to check out this manual thourghly to seewhat you might discover.
it is difficult to diagnose what is wrong here without being able to work directly with the refrigerator.
The trouble shooting guide mentions all the things I have already mentioned to you.
These manuals are ment to be for multiple models, so do not worrythat all the accessoreies represnted in this manual does not match yourmachine precisely.The X refers to anoption that your machine does not have. So do not worry, the icemakerstill operates the same.

Any further help, let me know.

Thanks for using Fixya.

Do rate the solution as "Fixya" if 100% satisfied,

Posted on May 05, 2009

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John, i think the problem lies in the main circuit board of the machine. Based on the things you have said, it all comes down to the main board. If the main board is working properly, the lights must be reacting to the buttons once pushed. Try fixing this board.

Posted on May 02, 2009

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Hi, are you getting any water flow and, is there any ice production at this point?

Posted on Apr 23, 2009

  • Michael Masters
    Michael Masters Apr 23, 2009

    If you are not getting any water flow and, the wall lines are working correctly, this will be an issue within the dual inlet water valve assembly. Replacing this dual water valve unit will fix this issue.

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Thanks for using FixYa - If you need further clarification about your question - please use the "continue with this expert" option so we are connected in the future.

Posted on Apr 26, 2009

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The ice maker and the water dispenser is on the same pump, check the pump that pumps the water in and see if you hear it pumping water if not the pump has gone out and yor going to need another one. I hope this helps you thanks for using FIXYA.com

Posted on Apr 23, 2009

  • Grand Canyon Tech
    Grand Canyon Tech Apr 23, 2009

    Yep sounds like a pump check the pump. Thanks

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Hi,

Yes afer analysing the issue and the solution its proved that the problem with ice dispenser or auger would be taken care of as well.

Thanks

Have a nice day.

Posted on Apr 23, 2009

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1 Answer

Jcb 2059 ges Jen air fridge part not cooling freezer o.k.


If freezer cooling but fridge not cooling,then its a defrost issue.First freezer cools,then cool air from freezer gets to fridge and fridge gets cool.But if freezer defrost cycle not taking place then its faulty defrost assembly parts.

Replacement parts can be purchased at any of the following web sites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

partsselect.com

--------------------

Before going to buy any parts directly.
Go through this troubleshooting help links.

-------------------------

This is list of refrigerator problems, which is normally faced in refrigerator.
You can go through the details, by clicking the link below:---

--------------
Refrigerator is not cooling properly?
http://technoanswers.blogspot.com/2011/06/refrigerator-is-not-cooling-properly.html
-----------
Both refrigerator and freezer not cooling properly in refrigerator?
http://technoanswers.blogspot.com/2011/06/both-refrigerator-and-freezer-not.html
----------
The ice maker not working: ---
http://technoanswers.blogspot.com/2011/06/ice-maker-stopped-working.html

------------
Compressor not running on refrigerator?
http://technoanswers.blogspot.com/2011/10/compressor-not-running-on-refrigerator.html
--------
Water dispenser not working on refrigerator?
http://technoanswers.blogspot.com/2011/10/water-dispenser-not-working-on_19.html

-------------

Ice maker stopped making ice?

http://alltypesofpartsreplacing.blogspot.com/2011/10/ice-maker-stopped-making-ice.html

-------------

Water Overflows in Ice maker and freezes inside?

http://alltypesofpartsreplacing.blogspot.com/2011/10/water-overflows-in-ice-maker-and.html

-------------

How to replace Ice maker assembly?

http://alltypesofpartsreplacing.blogspot.com/2011/10/how-to-replace-ice-maker-assembly.html

These will help.

Thanks,.

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5_20_2012_4_36_48_pm.jpg
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I have a Jenn-Air refrigerator #JCD2389DES. The ice maker became stuck and kept delivering ice cubes even after dispenser was released. I finally opened the freezer door and got it stopped. Now it...


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Neither the solenoid or the microswitch could cause the problem you had before, so I would suspect something is not right with the ice maker itself.

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I'm assuming you are saying there is no ice and water being dispensed, but that the ice maker is producing ice.

Actual ice maker operation is independent of the fountain which is for dispensing only.

The power is checked at the fountain board on wires Red/Black and White. The door must be closed when doing this check as power goes through the door switch. If no power is present, check the same wires at the connector under the upper door hinge cover.

The next check would be Red/Black to Blue while depressing the actuator pad button.

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The ice maker can be checked by removing the plastic cover up front. Check test points L to N for 120VAC. Short test points T and H to cycle the ice maker. Make sure it does not have ice or water in the mold already, or it will run over.

Of course last but not least, check water to the refrigerator. It is a dual valve and unlikely both solenoids could fail at the same time.

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bjones03@comcast.net

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