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Open tray error for ts-h943 disk drive;laser and drive don't move help???

Okay so my xbox 360 got the open tray error. i have the ts-h943 disk drive and i opened it all up(warrenty gone) and the laser and disk tray will not move what do i do??

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You have to unhook thhe lazer or the spindal that spins the game may be dirty inside. If this is the case you have to open the spindal and clean the dirt out of both sides with something that contains alcohol. If you have the lazer problem you have to dampen a cotton bud with something that contains alcohol and gently rub the cotton bud over the lazer lens. These two may solve your problem it solved mine. I did both so try both.

Posted on Oct 10, 2009

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We can replace it for you. We are a listed repair service on this site. www.videogamerepairservice.com

Posted on Apr 24, 2009

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1 Answer

My 360 will not read resurfaced games and many times i ctually have to hit it in order for it to open the disk tray. i was wondering if this could be caused by a faulty laser or dvd drive?


The disk tray often gets stuck with the older models of the Xbox 360. After opening the tray, lightly spray some WD-40 onto the areas where the tray moves along.
As for not reading games, it's important that you find whether the issue is the game or the Xbox. Try playing the game on another Xbox console. If it works, your DVD drive is most likely faulty.

Jun 01, 2011 | Microsoft Xbox 360 Console

2 Answers

When I put my xbox360 games in, my console says Open Tray, then it wont read the games. It will say Reading for a second, but then it says open tray


Your drive has gone bad. Either the laser or the drive motor that moves the laser had burned out. You can either send it to Microsoft who will charge $100 to fix it or contact someone local who can either repair the drive or replace it. If you replace it you must buy the same drive type (lite-on, benq, samsung, or hitachi) and have the firmware from the old drive flashed to the new drive. Also if you happen to have a modded xbox 360 with old firmware the new ap2.5 checks also cause you and open tray error and a flag for ban.

Mar 07, 2011 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 hitachi dvd drive open tray error, I have tried everything, but the laser drive just will not move all the way to the center of the disk to begin the bootup, I can't find anyway to adjust the pot...


I can fix this with three easy steps.
1.)Take your Xbox throw it in the trash
2.)tell bill gates and the rest of the elephant riding microsoft tech support people to go to hell
3.) go buy a Playstation 3.

Jan 16, 2010 | Microsoft Xbox 360 Console

1 Answer

Open tray error


This is going to be a bit long -- but very detailed, so please read it carefully. There are several reasons that an xbox 360 system will have problem reading discs. The error messages also vary from unreadable disk, no message at all but the game skips, "please insert disc in a 360 console" to "open tray." There are a few reasons this may happen:

1. Bad disc. Check the back of your disc for scratches. If it looks good (or plays fine in another console), then the disc is probably fine. Also-- try more than 1 game to be sure.

2. Bad laser. The XBox 360 has a DVD drive very similar to a PC's DVD drive inside. The drive contains a bunch of parts including a few motors and gears and a laser. The laser is the part that actually reads the disc. The reality is... with all the hours and hours of gameplay, lasers do eventually wear out. The laser isn't very easy to replace, but it is replaceable. You can find any and all XBox 360 lasers at the following website:

http://store.richspsxparts.com/xb360ac.html


3. Bad DVD Drive. Sometimes other components inside of the DVD drive can become bad such as the motor that spins the disk, the motors that open the tray, etc, etc. You can get a new DVD drive to just replace everything, including the laser, in one shot but there is a catch. The XBOX 360's DVD drive is tied to the motherboard using a software lock. The easiest way to overcome this lock is to buy the exact same manufacture DVD drive that is in your system now, remove the circuit board from the old DVD drive (which contains the software key) and transfer the circuit board into the new DVD drive that you purchase. If you do this simple procedure, there is no flashing involved. The following website carries DVD drives and also provides instructions on swapping the circuit board from the old drive into the new one.

XBox 360 parts: http://store.richspsxparts.com/xb360ac.html

DVD Drive Swap Info: http://store.richspsxparts.com/imnooninxb36.html

Nov 11, 2009 | Microsoft Xbox 360 Console

2 Answers

Hi there my 360 is having some problems,when i put a game in it keeps on telling me to insert the disk into an xbox 360, or if the auto run option is off,then it will just say play dvd or open tray? after...


after taking the entire drive apart i found that the laser / moter assembly was offset. this ment that the disk was tilted 1degree towards the laser and intern hittng the laser assembly that so many peopl think is "laser burn" which actualy is the disk physically hitting the laser. how u fix this is as easy as adjusting two screws were the moter and the laser/ tray assembly meat. now thses arnt nomal phillips, flat head or torx scews. i found that stickin a drill bit in the screw head annd turnin it with some pliers did the trick. this fixes the open tray error for good unless the disk is causing it. IF anyone gets open tray ocasionally this should stop it for good. also try cleaning inside of drive make sure connection to drive is good. try turning the system on then emmidiatly opening and closing the tray a couple time.

Jul 18, 2009 | Microsoft Xbox 360 Console

1 Answer

My 360 won't play any disks


Spinner motor is probably bad. open case take top off of DVD drive just lay a disk in the tray it should spin up if it doesn't the motor is bad when you open and close the tray(small hole on the left front of metal box use a pen tip) observe the laser it should move back and forth just a bit and bob up and down and light up if no then you have other problems with the motoer that moves the laser or the laser itself.

Mar 22, 2009 | Microsoft Xbox 360 Console

1 Answer

Bought a Replacement Samsung TS-H943 DVD-ROM Drive for Xbox 360


Hello. The pcb board is "married" to the motherboard with a certain firmware. If you didn't flash the new drive with the correct firmware it will not work. The best thing to do is just replace the laser if you have DVD drive problems. I hope you still have the old one! Good luck to you. Thanks!

Jan 17, 2009 | Video Game Consoles & Games

1 Answer

Installed new Xbox DVD ROM, but cannot read games


The DVD drives must match the motherboard that it came with. Unless you go through a very complicated re-flashing process. If the motherboard and DVD drive do not match, it will not play 360 games

Dec 04, 2008 | Microsoft Xbox 360 Console

1 Answer

Won't read disks a lot of the time.


I am having the same problem, about 2 weeks ago when logging into Xbox Live it required yet another update, within a couple days my drive made some grinding noises a few time, said unable to read disks and now "open tray" is all I get, I'm hoping it is the laser lens and have one being shipped. I tried a dvd cleaner as well as opening and cleaning the laser,mirror as best I could, but I think there are issues with the TS-H943 dvd drive in the past which is what I have, if cleaning doesn't work, call MS for repair/replacement if under warranty, if not you may be in the same boat, I'm hoping its just a laser issue and not a DVD key issue which I'm betting on. I've read of several similar issues recently and could be another try for MS on their anti-pirate mis-attempts. We all know what a bunch of morons employed at MS can accomplish!

Dec 16, 2007 | Microsoft Xbox 360 Console

7 Answers

Help me with this lemon of a system


well i was having the same thing i sent it in to have it fixed and they sent it back and still had the same thing but remember since no one tells you in here if you open it your self you void the warranty.

so just send it in to have it fixed and hope they do it right the second time

Nov 23, 2007 | Microsoft Xbox 360 Console

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