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Unexpected shutdown I have a hp pavillion zd7000 laptop. I have been trying to download Windows Service Pack 2 which takes 31 minutes to download but without success as the laptop shuts down unexpectedly every time...after varied length of time...im on it just now (46 mins) and it hasnt shut down "yet" but Im waiting on it to do so anytime soon :-( when I start up then its a fresh start up and no error messages appear..as if nothing is wrong at all. I would be so grateful if you could advise me as to what may be wrong with this machine ps 49 mins now and it is still on (longest ever) lol ..typical eh?!!

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  • princesspoca Apr 23, 2009

    Hi Fritzelly

    Im not sure how to explain properly but basically in the midlst of whatever I am doin on the laptop suddenly the screen goes black/off and the power cuts off. The machine is then off and I need to start it up again. When it starts up i log on...all previous open web pages have disappeared and there is no sign of the unexpected shutdown/crash..no error messages or acknowledgement of sudden shut down etc....completely oblivious to what has just happened.. It keeps doin it and it is really annoying,..I have now been able to download service pack 2 (HURRAH!!!) dunno how the L it stayed on long enough to let me complete the download but thankfully it did.

    Thank you so much for your attention.

    Kind regards

    princesspocapocahontas x

  • Art Ellison
    Art Ellison May 11, 2010

    Something to be aware of with SP2
    If you haven't scanned your computer for viruses and malware and you haven't run scandisk, do so before trying to do SP2.
    The presence of spyware, adware, viruses, or corrupt files is the main reason SP2 fails.


  • Fixer May 11, 2010

    Try downloading standalone ( developers edition ) which is a bigger in size..but get downloaded fast.

  • Fritzelly May 11, 2010

    When you say shutdown do you mean crashes or shuts down normally?

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Could very well be a heat problem. You may have an accumulation of dust and dirt inside your laptop case. Laptops don't have much room for air circulation and even a small amount of dust and dirt buildup can cause random shutdowns to keep the motherboard from overheating. Using some compressed air in a can, blow out all of the dust and see if that helps. You may need to take it to a computer repair shop to have them open up the case and give it a good cleaning. They will be able to wipe all the fan blades clean and help with other dust areas. I don't recommend you trying to open the laptop case by yourself because it can be extremely tricky and something might get broken. Hope this helps.

Posted on Apr 29, 2009

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