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Door of a neptune MAH3000 washer is locked. How can I open it?

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Remove the front panel. Reach up on the lock side and pull the plastic ring while putting pressure to open the door.

Posted on Apr 23, 2009

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I have a maytag front load neptune. The door is locked but does not show that it is lock on the panel, it will not wash but will not open either, how can I get the door open?


they seem to have a issue with the doors on theses machines whirlpool owns maytag now
they were sued very bad for theses issue
The older Neptunes, such as the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series had some issues which I am sure Maytag has corrected these issues in the newer machines...

There are thousands who have been burnt by the door latch wax motor failure. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11) and a triac (Q6).

However, if Neptune owners know to replace the door latch wax motor they can prevent the control board failure from happening. Please tell everyone you know about this important fact.

The older Neptune's also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the class action lawsuit a couple of years ago. See http://www.neptunewaxmotor.com for more Neptune information.

In addition, I just now started offering a bearing and seal kit for the Neptunes because when the bearings fail Maytag wants you to replace the whole outer tub for a service quote of around $900 or so. Why replace the whole outer tub? Just replace the worn bearings and 12002022 seal... See http://www.neptunebearing.com for the Neptune bearing kit information.

The older Neptunes run great once you take care of some small details...

Dec 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Front loading Neptune will not spin.


if you have a model # mah2000 or mah3000 or mah4000 searies washer and the door lock light does not come on and will not spin. There is a good chance that your wax motor for you door lock has fryed you control board. you can inspect the control board that is located in the top consol and look for two resiter that are right next to eachother chard.

If you do find this, you will need to replace the control board and the wax motor for the door lock or it will just fry the control again.

Jan 12, 2010 | Dryers

2 Answers

My washing machine is Neptune. The front door is locked and water is inside with wet clothes.


If you have a Maytag Neptune MAH3000, MAH4000, MAH5500A or a 2000 stacker then your wax motor might be the issue. See www.neptunehelp.com for info on the faulty door latch wax motor and how to fix it.

If unplugging machine does not allow the door to open then remove the 4 philips screws on the soap dispenser bezel ( under lid) and remove it. There should be a colored plastic cord in there you can pull on to unlock the door, It is an emergency pull cord.

May 17, 2009 | Washing Machines

1 Answer

Sometimes there is water that fills in my washer after I use it. It does not happen right away but by the next day. I don't know the model but I do know this is an old washer....gold....I have had it for...


Q - My washer seems to keep filling  with water, the water keeps coming in the washer and going out the drain without the washermotor running.
A - This often is a drain hose that is too low or a drain hose that has been pushed too far down inside the stand pipe....the water is actually siphoning out of the washer. Do not "seal" the drain hose to the house plumbing pipe, this will also allow the water to be siphoned out.
  1. Boot change helps
  2. Consumer Display Code Table on the Electronic Display Maytag Neptune Front load washer
  3. Free on-line repair manual for the Neptune washer MAH3000, MAH4000, MAH5500, MAH7500  ( Acrobat reader required )
  4. How to access the console on the mechanical timer models
  5. How to access the workings of the washer
  6. My washer door is locked and it will not open up...HELP
  7. My washer will start when I push the start button, but a few seconds later, it will shut off
  8. My washer will not pump out + pump noise problems
  9. My washer will not spin
  10. Odor complaints from the front load Neptune washer - mildew complaints + a new "freshen up" procedure
  11. Parts breakdowns/exploded of the Maytag Neptune front load washer ( mechanical timer models )
  12. Problem chart for MAH3000 & 4000 Neptune washers
  13. Readers repair tips
  14. Trouble shooting tips from the Neptune manual for MAH3000 and MAH4000 models
  15. Tips from our friendly engineer on changing the boot and re-installing that clamp and spring
  16. Tips on changing the washer belt  ( acrobat reader required ) Belt parts link
  17. Tips that show what components need to be checked/replaced if a certain resistor on machine control board is bad. It is as follows: Burnt resistors in Maytag Neptune washer models MAH4000 and MLE/MLG2000
  18. Washing one item in a front load washer
  19. Wax motor helps for the door lock assembly new25.gif
 

Apr 01, 2009 | Maytag Washing Machines

1 Answer

I HAVE AN OLDER MAYTAG NEPTUNE FRONT LOAD WASHER MOD# MAH3000AWA. I AM HAVING TROUBLE WITH IT, IT WILL NOT DO THE FINAL SPIN CYCLE IT SPINS WHEN IT WASHES, AND RINSE CYCLE, BUT THE FINAL CYCLE IT JUST...


Maytag Neptune defective door latch wax motor update
by: Anonymous

The older Neptunes, such as the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series had some issues which I am sure Maytag has corrected these issues in the newer machines...

There are thousands who have been burnt by the door latch wax motor failure. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11) and a triac (Q6).

However, if Neptune owners know to replace the door latch wax motor they can prevent the control board failure from happening. Please tell everyone you know about this important fact.

The older Neptune’s also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the class action lawsuit a couple of years ago. See http://www.neptunewaxmotor.com for more Neptune information.

Feb 22, 2009 | Maytag Neptune FAV6800AW Top Load Washer

3 Answers

WON'T SPIN OUT. 4 SERVICE CALLS SO FAR


If you remove the motor control board, you will probably see burnt spot on the board.Board and motor need to be replaced, pretty expensive repair.

Feb 19, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

The front load door won't open even after I turn it off.


On the earlier Neptunes, such as the MAH3000, MAH4000, MAH5500 and the 2000 stackers there is a pull cord hidden under the soap dispenser bezel that connects to the door lock mechanism. You have to remove the (4) phillips screws and then you can remove the soap dispenser lid and bezel. You should be able to see a colored cord that looks like really thick fishing line. You will need to pull this cord and the door should unlock.

See www.neptunehelp.com for more door latch wax motor information and disassembly photos so you can inspect the door latch assembly and see what went wrong.

I know some folks have this issue when they install the new 12002535 wax motor and they don't get the plastic piece in the slot that is on the wax motor actuator pin. Instead the plastic piece is resting on the barbed end of the actuator tip and this distance is enough to keep the door locked after you close it.

Jan 18, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Washer Neptune MAH3000 does not spin. Door does not lock, but water does drain out.


If the door does not lock the controller will not allow the motor to spin. If unplug the machine and then take off the door and front cover you will see the motor control board on the bottom at the right. If you unplug the white connector facing the front of the machine that has (5) wires on it, then place the machine on the DELAY setting, press in and hold the DOOR button, then press the START button, the drum will spin normally. If it does not or makes unusual noises the motor controller needs to be replaced. If it spins normally, the wax motor (which locks the door) and likely some of it's driver components on the main logic board need to be replaced.

Jul 22, 2008 | Washing Machines

1 Answer

Neptune mah5500bww


I've had the same problem with a Neptune MAH3000. I replaced the mother board to no avail. I replaced the timer control to no avail. I then replaced the door lock assembly (wax motor, door switch, etc.) and problem solved. Luckily, I had another machine that I could rob parts from.

Nov 02, 2007 | Maytag Neptune MAH5500B Front Load Washer

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