Question about Lexmark X7170 All-In-One Scan/Copy/Fax and Photo Printer

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Color print lines

Hello. All of a sudden, in color print only, I'm seeing blank white lines and long rectangular boxes going horizontally across the whole page. The color areas of the photo show mostly the small white lines and the grey area shows the larger rectangular lines/box both across the photo. How do I fix this? Text works fine. But anything in color sucks.

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Re: Color print lines - Lexmark X7170 All-In-One Scan/Copy/Fax and Photo Printer Printers & Copiers

Try to replace with colour catridge bye

Posted on Sep 24, 2007

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Printer creates horizontal lines across paper that are either blank (no ink) or skipping/sliding looking blurring and distorting the text in that spot. This has been going on for a month. Changing...

The print-head is like a paint-brush -- brush sideways across a white-coloured wall, and you should get a wide "band" of paint. If only half of the paint-brush has paint on it, then only half of that "band" on the wall will get painted, leaving a horizontal strip of white showing through.

So, launch the Canon software that is installed on your computer, and run a few "print-head-cleaning" cycles, to unclog those ink-jets that are _NOT_ shooting the ink onto the paper.

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Lexmark z705 printing blank envelopes soft ware ok

The problem that you are experiencing is caused by the way the text is formatted in most word processing documents. By default envelopes are printed not in black, but a dark gray. This confuses the printer and causes it to use the color cartridge to process gray instead of using the black cartridge.

You can fix this problem with one of two ways:

1. Click on "Start", "Control Panel" and click on "Printers and Faxes." Right click on the "Lexmark Printer" icon and select "Properties." Click on "Printing Preferences." Go to "Quality/Copies" tab and select the option "Print color images in black and white."
2. You can also change the color of you text to a true black in your word processor. This will require you to resort to the word processor's documentation and help files.

Both of these settings will cause your printer to use the black cartridge instead of the color. If either one of these solutions solves your problem, it means your color cartridge needs to be cleaned or replaced. If you feel that the color cartridge should not be out of ink, please follow the steps given below:

Clean Nozzle Procedure:

1. Go to the "Solution Center" and click on the "Maintenance" tab.
2. Select "Clean to fix horizontal strips."
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.

If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzles" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:

“Wicking” Procedure:

1. Select "Install color/black cartridge" and remove the cartridge from the printer.
2. Get a damp paper towel.
3. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
4. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
5. Next dab the cartridge on the towel to make sure that the ink is flowing.
6. Snap the cartridge back into the printer.
7. On your computer, select "Old Cartridge installed."
8. Repeat the "Clean to fix horizontal strips" procedure listed above.

If this procedure does not help, please let us know so that we can continue with technical support.

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1 Answer

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You can easily fix this yourself, one of the quickest ways to fix it is to print 10 doublesided blank pages and it will clean the inside of the machine for you and the line will vanish.

For further print quality problems on this machine follow these instructions to troubleshoot.

When troubleshooting image quality problems, it is important to understand the situations in which the problem occurs.

Print a copy of the color test pages to determine whether the problem is in one color or more than one color.
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