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Error 5100 typically means that something has jammed the carriage. Unplug printer, open, and examine the print area for anything that might be blocking the print heads from moving back and forth. clear...
This error can be caused if there is anything blocking the movement of the carriage. I just had a client with this problem on Tuesday and it turned out that they had opened the print head cover and had not closed it properly. This caused the metal latch to block the movement of the carriage. I would check that first, as well as look for any small bits of paper that may be blocking the complete movement of the carriage.
The above is a link where you can enter '5100' and it will return 3 possible solutions for the error code 5100.
Reset the device when it is not functioning properly.
If the device is not functioning properly or to clear memory, reset it.
On the operator panel, press the button. (The display will go blank.)
Note: It may be necessary to unplug the power cord if pressing the ON button does not shut off the printer.
Wait approximately ten seconds and then press the button again.
Wait until the device has completed its cycling process before submitting another job request.
Note: It may be necessary to unplug the power cord and retry if the above steps do not clear the error.
Secondly, it says that it could have 'packing' material in the printer when new, blocking the movement of the printhead, but I don't think that's the case since you say the carriage seems to move freely.
If there isn't a cartridge jam then it's probably a carriage jam:
However, I'm not too familiar with clearing a carriage jam. I just know that if your cartridges are not blocked then the carriage is likely at fault. You will need to Google this on how to fix a carriage jam.
yes, that is a carriage jam and not paper, the grinding is from the clean station that gets blocked with dried ink and cant move. you need to open the printer and clean the ink off of the clean station so it can clean properly and not cause a carriage jam.
A 'Carriage Jam" error indicates that the holder of the ink cartridges (called carriage) which includes the print head cannot move or complete its sideways movement. Three (3) possibilities:
it is really jammed. Paper debris is blocking its path and therefore must be cleaned;
the guide rod / rail has lost / dried up its lubricant and therefore the carriage could not move easily. The guide rod/rail as the name implies is the provides the path of motion;
ink smears on the encoder strip. The encoder strip is the long narrow plastic with barcode like markings. This tells the carriage where it is. An ink smear would block the markings and confuses the carriage.
Hope that this be of initial help/idea. Good luck and thank you for using FixYa..
The carriage is what holds the ink cartridges. If you open that and make sure that there is nothing that is blocking the carriage from moving. If there is remove it. If the machine is powered off you should be able to slide the carriage by hand back and forth along the metal shaft that it rides on. If it feels like it is sticking you can wipe the shaft off with a clean lint free cloth. DO NOT add and oil to the shaft. Power the machine back on and it should work. If it still errors out you will probably have to bring it to a repair place.
Hope this helps
The ink cartridge is probably not inserted correctly. Unplug the
printer and manually move the carriage to a location where you can take the ink
cartridge out. Remove it and reinsert it, making sure that it is fully located, before
applying the power. Make sure that there is nothing blocking the carriage movement, such as
some remnant of paper.
Make sure you can move the print cartridge holder freely and that it isn't being blocked by anything inside the printer, also check if the cleaning station is in the right position, maybe it is locking the cartridges.