Question about Epson Office Equipment & Supplies
We purchased a new in the box tm-c600-111 catalina receipt printer but there was no manual in the box and we can not get it to print. We have it hooked up to the ethernet port and all lights at the rear of the printer are on green. Where can we get a manual and possibly drivers if needed
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Posted on Jan 02, 2017
After looking at the description of this printer, the following suggestions: 1. This uses an external power supply- is the printer power indicator lit? If not, then perhaps the external power supply is dead, or the connection where it plugs into the printer is broken. Sometimes the connector can itself be broken, or where it solders onto the circuit board, causing a dead condition. A break in the wire also. 2. If printer is getting power- check the paper path for something foreign lodged- a torn piece of paper etc. 3. There should be a paper present sensor somewhere also, which checks if the unit is out of paper. There is possibly a lever which contacts the paper- check if this lever is broken or stuck. 4. You could try printer on a different computer, to narrow the problem to either the printer or to the computer/cash register. 5. Have you checked the software? Is printer properly setup (drivers), and set as the default printer? Does a printjob appear in the queue? Lastly, there could be a problem with the electronics, which would require technical repair, or replacement of the unit.
Posted on Sep 12, 2007
You can take the cord to Radio Shack and get a 24 pin serial dongle to 9 pin dongle. take a picture of the back of the computer and of the cable if you have and they can find an adapter for you. Thanks for using fix-ya and rate this if it was helpful.
Posted on Aug 24, 2009
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