Question about Microsoft Wireless Laser Mouse 6000 v2.0
The cursor on my mouse won't move, but all the other buttons on the mouse still work and the keyboard works fine. I've only had it for a week and I've tried reconnecting and changing batteries, but the cursor still won't budge.
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Posted on Jan 02, 2017
Could be spyware, virus or a failing hard drive.
Download Ad-Aware® SE Personal Edition, a free program that you can download at:
Check for updates before running program. Then follow the directions here to do a full scan:
The following explains how to set Ad-aware's settings to perform a "Full Scan."
In Ad-aware click the Gear to go to the Settings area.
The following items should be on a green check, not on a red X.
Under the Scanning button:
Scan within archives
Under Memory & Registry, Check EVERYTHING
In Check Drives & Folders, make sure all of your hard drives are selected
Under the Advanced button, check ALL under Log detail level (this makes it easier for visitors to the Lavasoft Support Forums to see what options you have selected should you require assistance.)
Under the Tweak button...
Some of these may not be an available option, depending on your version of Ad-aware and your version of Windows. Do not be concerned if you cannot select a certain item.
In Scanning Engine:
Unload recognized processes during scanning
Include info about ignored objects in logfile, if detected in scan
Include basic Ad-aware settings in logfile
Include additional Ad-aware settings in logfile
Include used command line parameters in logfile
In Cleaning Engine:
XP/2000: Allow unloading explorer to unload shell extensions prior to deletion
Let Windows remove files in use at next reboot
UNCHECK: Automatically try to unregister objects prior to deletion
Click Proceed to save these settings. When you would like to perform a "Full Scan," switch the scan mode from SmartScan to Custom.
After running Ad-aware, you must reboot your computer. It may be necessary to run Ad-aware two or three times if you have a lot of spyware, rebooting each time in between.
Where it says,"In Ad-aware click the Gear to go to the Settings area", on the top of the Ad-aware window, there are 5 symbols, click on the one that looks like a gear.
Go to: http://sarc.com/ Scroll down and click on,"Free Online Virus and Security Check" Write down exactly anything it finds, then return to: http://sarc.com/ and do a search for what was found. Symantec usually has a removal tool and/or directions for removing. manually.
Regarding the Hard drive, check out what PCWorld offers at:
Hope this helps!
Posted on Apr 17, 2008
It looks like the problem is with the keyboard, and not the mouse. To verify, try the k/b on a different computer. If the issue occurs there as well, it means the k/b is defective and you may have to replace it.
If however, it functions well on the other PC, then it could be a problem with either the port or the driver, or the keyboard itself.
First try the k/b on another free port, if available. If it works OK, then the original port is damaged and you will need to take the PC to a competent technician to get it fixed.
Next, try to download the latest drive for your keyboard and install that after uninstalling the older version. If this does not work as well, consider buying a new keyboard....I always recommend the corded variety, as they are more reliable.
Should you have any further questions, please feel free to post them here.
P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.
If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! or Helpful rating. I would be very grateful for your show of appreciation.
Thank you for using FIXYA!
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Posted on Apr 23, 2008
A friend of mine brought me this problem with exactly the same problem. here is what I found. The small notch in usb device socket under the mouse was malfunctioning. If you press this notch you will find the mouse red light blink. If you further try pressing this notch at some point the mouse red light comes on constantly. Thats it, hold it there and try to connect first by pressing the usb device connect switch and then the mouse connect switch. The moment the connection is made the usb device stops blinking and the red light on the mouse starts blinking. Wow, it works now. Some one might just open the mouse and fix this microswtich for a permanent solution.
Posted on Aug 22, 2008
Turn the mouse over and find the small
rest/connect button on the bottom of the mouse and press it to
Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud
Posted on Feb 17, 2009
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