Question about Epson Stylus Photo 935 InkJet Printer

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Printer has a 'general error' message

When i turn the printer on, it has the message 'general error' and i dont know how to clear it to make my printer work again. some paper jammed in the printer but has now been cleared.

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  • foxiejulie Nov 10, 2007

    when i turn on my printer it shows general erro see printer documentation, i cant find my manual can youadvise me please



6 Suggested Answers

  • 2 Answers

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Posted on Jan 02, 2017

silly girl
  • 513 Answers

SOURCE: jammed

First of all, look at the paper you pulled out - if it's in one piece, no corners missing, then the error isn't a paper jam thing. Now turn off the printer, push "stop", maintenace button and power button toghether, till a message appears. I also found the following tip that's also related to the same error, could be usefull: "As Epson printer users will know, waste ink from head cleaning etc. is channeled into absorbent pads in the base of the printer. Eventually these will fill up and need to be replaced, and some time before they actually fill the waste ink counter in the printer's firmware will signal an error and the machine won't print any more until the counter is reset. This normally requires a trip to the service depot (if the printer's worth the cost, and if it's realised that this is the problem -- lots of otherwise good printers go to the dump through this relatively minor problem.) The service depots have a program that can, among other things, reset this counter (but of course won't part with it -- there's money to be made, new pads to be sold...) There's a third-party utility available that can do this (look for sscserve.exe on the 'net -- carefully read the documentation and use it with great care...), but at the same time the pads need to be changed, otherwise you risk ink pooling in the base, sometimes finding its way out and making a right mess. Replacing the pads isn't for the faint-hearted, you have to virtually dismantle the printer to reach them. Here's how to get around it -- the two pictures below are almost self-explanatory: On the left rear of these printers is a small trapdoor held by a single screw. Remove it, look inside (down and to your left) and you'll see the waste ink tube. The tube is free at one end, and with a suitably curved piece of wire you can hook it and wangle the end out through the opening (you may dislodge a small piece of plastic in the process -- just put it back where it was, it's only a vibration damper.) At this point, you're almost there. All you need now is a suitable container for the waste ink, and to file a small slot in the trapdoor cover so you can put it back without pinching the tube (or you could just lave it off.) The container in the photo is a small square one with a snap-on lid, approx. 60mm square and holding about 150ml -- they're sold in sets of three for a few cents and are for making ice-blocks etc. in your freezer. Make a hole in the lid as shown (slightly larger than the tube to let air escape) insert the tube and forget about the internal pads forever. (I've used a new machine for the photos, don't expect the tube in yours to look so clean.)" Good luck

Posted on May 23, 2006



Turn off printer. And press stop, maintenance and power bottom
at the same time.

Posted on Feb 17, 2008

SOURCE: general error - see your printer Documentation for information about clearing the error.

I solved the problem .. during the ignition printer I inserted a sheet of paper in the printer (side cartridge) while the rollers running. the printer has expelled the sheet and the problem is solved

Posted on Jun 12, 2008

  • 541 Answers

SOURCE: Epson R320 "General Error" message - unable to clear

try downloading the ssc this will reset your printer

Posted on Mar 03, 2009

Icebassman 5
  • 57 Answers

SOURCE: epson workforce 600 error message; please clear document feeder

Hi there.
Still there might be traces of dust or small paperpiece somewhere.

Posted on Nov 10, 2009

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1 Answer

Printer Error message : Printer Error has occurred. 6000

Error 6000 gets displayed when there is a paper jam or other general malfunction. When the message "6000 Printer error has occurred. Turn off the printer then back on again. If the problem persists, see the manual." Is displayed, something may block the paper feed tray from opening.
If the printer is surrounded with documents or when you copy large documents such as books, make sure that you secure the clear space in front of the tray before printing / copying. When the error message above is displayed and if you find something is in front of the tray, remove it. Then, turn OFF the printer and back ON again and the printer will be ready for printing.
If you still have the trouble, contact the repair service.

Check the printer for any paper jam or try to reset the printer to release memory code errors.

1. Press and hold the Resume button for 1 - 2 minutes.
2. Open the cover.
3. Remove the cartridge and then reinstall it.
4. Close the cover.
5. Turn Off the printer.
6. Turn On the printer.

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1 Answer

The sgreen says general error, see your printer documentation for information about clearing the error.......of course I can't find the manual

Everything you need; manuals, drivers and interactive guide can be found here:

Below are two possible soultions for a General Error:

1. When a General error message appears in the display on your printer's control panel, the print head may not be able to move because of some obstruction. Follow these steps:

  1. Turn the printer off.
  2. Open the printer's cover.
  3. Gently remove any jammed paper or other obstructions from the paper path.
  4. Close the cover and turn the printer back on.
alert_note.gif Note: If you can't remove the paper or foreign object yourself, do not use force and do not disassemble the printer.

2. When a General error message appears in the display on your printer's control panel, the print head may not be able to move back and forth freely.

If your printer's ink cartridge cover is not completely closed, the print head may have trouble moving back and forth. Follow these steps:

Turn off the printer.
  1. Open the printer's cover.
  2. Press the ink cartridge cover to make sure it is completely closed.
  3. Close the cover and turn the printer back on.
Before considering other options you might to try unplugging the printer from the power supply; give it 5 - 10 minutes before plugging back in and restarting.

Hopefully this will help resolve the problem. :)

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I keep getting error 50 or error 51 and the screen says unable to print. I have followed the instructions of customer service and cleaned the coding band and checked for paper specs to no avail. I...

normally you will need to let the printer know that you have preformed any maintenance on it by clearing the error count after such an error occurs and is fixed it is normally listed under general or service options on the printer menu but you may need to look through the users manual

hope this helps

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general error 
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If you are getting a 'carriage jam' error as soon as you turn on your Epson printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Fix 'Carriage Jam' : Open Door, clear carriage jam,
and then press OK to continue' error message
Turn off the printer and open it to see where the paper is stuck.
Manually move the carriage toward the opposite side.
Check the paper path and remove any piece of paper or any other object that is stuck in the path.
Reconnect the power cord and turn on the printer.

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Blinking wit general error message : head carriage error. It cause by head cannot move to parking position or chip at ink tank not good connected. Try to use another chip. Just turn off printer for a moment for clearing epprom.

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General error - see your printer Documentation for information about clearing the error.

I solved the problem .. during the ignition printer I inserted a sheet of paper in the printer (side cartridge) while the rollers running. the printer has expelled the sheet and the problem is solved

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