Question about Avaya Lucent Partner 616 Phone

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How to change Auto attendent Dial O to ring at multiple ext

Currently when someone presses "0" it rings at the reception desk, we want to change it so it will ring at multiple desks. We are using Partner Mail VS 5

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  • dray912 Apr 23, 2009

    Thanks. I added extensions to the group, but don't know how to login to the administrative mailbox to change the operator extension to 7x. Can you help with that?



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First you will need to add extensions to a group X in #502
When you login to administrative mailbox you will change you operator extension to 7X. Phones in the group will ring

Posted on Apr 23, 2009

  • Vitaly Kagan
    Vitaly Kagan Apr 23, 2009

    All I am allowed to say admin mailbox is ext 99

    If you have never loged in to that mailbox I suggest that you get some manuals or contact your Avaya Business Partner.

    I dont want you to compromise auto attendant operations.

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When calls come into the office ext. 10 rings. It's the receptionist's desk. However ext. 29 rings too. How can I stop ext. 29 from ringing on all incoming calls?


Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Central telephone Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing.

When finished with that station press the right hand intercom and enter in the next extension to program and set ringing accordingly.

Press feature "00" to logout

Oct 26, 2010 | AT&T Lucent MLS-12D Phone

1 Answer

Call display won't work as the phone system M7310 keeps picing up on the first ring. I have changed the Auto Attendant and the CCR # of rings but that doesn't help


It may be that you have the forward no answer parameter set to 1 ring on ANY of the phones you have programmed to ring on those lines. Make a call to your system from your cell and see what answers....the auto attendant (you can dial another ext) or a voice mail box. If your system is equipped, we offer remote programming services.
www.dyna-tech.us Hope this helps . Bill

Mar 22, 2010 | NorStar M7310 Phone

1 Answer

I need to have our Panasonic KXT7730 to ring at reception but instead one of our lines rings on another phone in another room. How can I change it to ring at reception.


Hello, I presume that you are using this phone on a 308 or 824 system. You will have to check which line is ringing at the other phone. Is it line 1,2 or 3 ? Say for example it is line 2 you need to do the following: From the main phone / switchboard usually ext 101 press PROGRAM * # and your system password ( default is 1234 ). Now enter 408 and press SP-PHONE. The system now asks you to enter the line and in this example we use line 2 - so enter 2. The display now looks like this CO 2:#01: with ENABLE or DISABLE flickering. (CO 2 is the line number. #01 means extension 101, #02 means ext 102 and soforth.) To enable the line to ring at ext 101 choose ENABLE by pressing the AUTO ANS / MUTE button. Now press AUTO DIAL / STORE to save your changes. Now use the right arrow key ( located at the right bottom corner of the phone ) to move to the extension that you don't want to ring - say for example 106. Your diplay should now look like this CO 2:#06 with ENABLE flickering. Now use the AUTO ANS / MUTE button to set it to DISABLE and press AUTO DIAL / STORE to save your changes. Press PROGRAM to exit program mode.

PLEASE VOTE / RATE MY ANSWER IF THIS WA HELPFUL - THANK YOU.

Feb 08, 2010 | Panasonic KX-T7730 Corded Phone

1 Answer

Change Auto Attendant message to Rollover Calls to Ext. 10 and 15


**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.

Oct 10, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Auto attendent voicemail locked


Go to this phone press feature 983 this takes you to admin change mail box .The general mbox is 100 this is the mbox you want to change

Oct 09, 2009 | NorStar M7324 Telephone

1 Answer

Help answering calls during peak call times


Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?


If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

This may not solve your answer and ring delay on day or night mode needs to be looked at.

The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.

The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.






Aug 08, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

How do you change number of rings for the phone and auto attendant


You need to go into phone system admin programming
feature 00
left intercom
left intercom

Then the program for the ring delay on the Lines:

VMS Hunt Delay
Dial #506
Release 2.0 and earlier:
Dial 1=Immediate
2=Delayed

Release 3.0 and later:
Dial 1=Day
2=Night
Dial line number
Dial 0-6
2

The delay for extensions is:

VMS Cover Rings
Dial #321
Dial one digit (1-9) for the # of rings
before the call is sent to the voice messaging
3 is default



Jul 22, 2009 | Avaya ONE-X QUICK OFFICE EDITION TRUNK...

1 Answer

Call pilot 100 hunt group


Not too sure if you really need that dial 0 point, since the calls are already ringing in on the receptionist desk.

You can create changes and make a hunt group, with an over flow with another hunt group, which will rings specific people, and if there is no answer the over flow can go to a voicemail or auto attendant... more programming than I would like to type.

Simple solution: Make sure that everyone that you want to answer the calls, they are in the same pick up group.

Then if the people that you want to answer hears the phone ringing, they just have to dial Feature 75, this is group pickup.

To find out if the people are in the same pick up group:
-> go into the system programming
-> TERMINALS&SETS and enter the extension
-> find CAPABILITIES and enter
-> hit next till you find Pickup grp: this will have a number and ensure that all the sets you want have this same number.
-> rls to back out of programming.

This way anyone that hears the phone ringing can answer anytime they want.

Mar 20, 2009 | NorStar Cics 6.1 & Call Pilot 100...

1 Answer

Ring count between automated attendant and default extention


On extension 10 or 11, press Feature 00, left intercom twice, #506, mode 1, line 01, number of rings 0, do the same for all lines.


#321 to change a number of rings before individual VM picks up

Feb 16, 2009 | AT&T Lucent MLS-12D Phone

1 Answer

Night ring change the number of rings


Auto Attendant
Answer Lines
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press LINES
5 – Line number: Dial line number (001-xxx).
6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No.
7 – If line has been changed to Ans:AA, press * then press TABLE.
8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.)
9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
10 – Repeat for each line to be programmed.

Notes For Night Service Mode Auto Attendant Answering
If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.

Feb 11, 2009 | NorStar M7324 Telephone

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