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Laptop CD drawer repair

TOSHIBA laptop CD drawer doesn't open or close or recognize blank CD.
OS=VISTA 32 bit

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  • Shira Apr 22, 2009

    Thanks for your speeedy response, Tim! Yes, the light is on.

  • Shira Apr 22, 2009

    It no longer recognizes a normal music CD. This is a TOSHIBA Satellite A135-S4467 running VISTA Home Premium 32 bit.

  • Shira Apr 23, 2009

    Thanks, Tim. Here's my report:

    [BIOS Update Saved in VISTA Downloads folder.
    SA130d0v190.exe - Started to install from Windows] Firefox crashed and laptop failed to boot up. Automatic repair enabled me finally to boot up. I re-downloaded the Update and saved it to a Diskette. Not sure how to continue from here.

    [DVD Driver Saved to Desktop: fw_to02_os2008109.exe - Error message: "This is not a valid Windows32 application' "This file came from another computer and might be blocked to protect this computer" SH: I unblocked it and still got the error message, so I deleted this .exe file]

    ["InterVideo WinDVD Update for Windows Vista" Saved to Desktop: app_dvd_player_os2008074a.exe - Error message: "This upgrade can't apply to your version of WIN DVD. Setup will now abort." I deleted the file.]

    Now I have restored the laptop to 5 days ago, when the CD drive was working. But it might be a mechanical problem ...
    Just for the record; DEVICE MANAGER info:
    ~DVD/CD ROM drives:
    MATSHITA DVD-RAM UJ-850S ATA Device
    Windows says "the best driver is already installed"

    ~Disc Drives:
    Hitachi HTS41616J9SA00 Device
    Windows says "the best driver is already installed"

    Thanks for your suggestions, Tim.
    Shira


  • Shira Apr 23, 2009

    Tim, I rated the solution as not helpful because the downloads were rejected by my TOSHIBA! I appreciated so much your suggestions and trying to help. Alas, I fear that the drive has simply lived and loved and died! I'll be back home a week and have my techie confirm this and replace it if necessary.
    Thanks again!


  • Timothy Farley May 11, 2010

    Does it recognize a normal music cd? Also, can you tell me the make and model of your laptop, please?

  • Timothy Farley May 11, 2010

    Hi there. When you turn the laptop on, does the light on the CD drive come on?

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Hi there.

It sounds like your Class Filter Drivers are missing/corrupt.

I would download and update your BIOS (this should include the class filter drivers), update your DVD drive firmware, and also the WinDVD update for Windows Vista. You can get these from the Toshiba website, here:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=1598559&rpn=PSAD0U&modelFilter=A135-S4467&selCategory=3&selFamily=1073768663

The 3 downloads I just mentioned, are the first 3 on the list.

Let me know how you get on.

Tim

Posted on Apr 22, 2009

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