First thing you want to do, is to make sure all the network cables are
plugged into the correct devices such as your router, modem and the
computer. if all is running well (everything is blinking with lights)
go to your computer, open the control panel, select network connections
and open it.
Right click on the Local Area Connection and right click
on it and select repair. Wait for about 2 mins. After that restart your
PC. Try to get on the internet. If you are still not able too, you will
need to go to the command prompt, you can do this by selecting start
then run, type in 'cmd' and enter.
(The screen above is in German Sorry, but you will get the point)
You will see a windows that pops
open, it should see something like c:\Documents and settings\keith> or something like this. type in 'ipconfig /all' you will hopefully you will see a ip
address and a lot of other information. the ones you will need to look
at is to see if your dhcp is enabled if it is then this will give you a
auto ip address if it is not, you will need to get a static address
from your isp. You will try to see if you can communicate with the IP
address by typing in 'ping ' then the ip address. for example 'ping
192.168.1.1' if you have not packets lost, then that is a good thing.
then try to ping your gateway, this will be your router ip address. you
can find this ip 'Default Gateway' if you are able to ping this, you
should be able to go online fine.
If you are still not able to fix this
after the c:windows> type in 'ipconfig /release' so it will look like this
wait untill it shows 0.0.0.0
Then type in ipconfig /renew
Keep this in mind this is usful if you have DHCP enabled. unless your in a workplace, you should have DHCP selected.
If you are still stuck, Please let me know and I will be more then happy to help.
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