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Thanks for writing Fixya. I am Marion and let me help you with this.
There are reasons why your phones keypad is not working, first, have you tried re aligning your keypad if it fits exactly on the button, also, you may try pressing the keys without the keypad tofind out if the problem is just on the keypad or on the phones hardware already. Also, the keypads functionality may affect if it had a water spill or had dropped previuosly.
there are connector for left side kepad. those connecter are on the head of phone, u locate them hold ur phone vertically from the button which power on ur phone above that button on head of ur phone on the both corners u will see four golden small strips, with pair of 2 on both sides. there can be some kind of rusting on strips , rub them with needle, then check ur kepad if problem still stays then may be ur left keypad is not making connection with those strips contact any technician