Question about Bosch 30 in. NGP 732 / 736 Gas Cooktop
This is a 6 burner stainless steel gas cook-top. The control panel is on the right-hand side of the top surface of the cooktop. For each of the 6 control knobs there is a small “picture” of the 6 burners, each represented by a small indent. For each knob, just one of the 6 indents is painted black, thus showing the physical position of the burner it controls. After only a year of ownership at minimal use, the paint on the idents started to wear off. Today, after a total of 3 years of ownership, the paint has completely gone, making it impossible to easily locate the appropriate control knob for each burner. The panel has never been abused (sratching, abraisive cloths or cleaners, harsh chemicals, etc). Viking is giving me a hard time. They refuse to fix it, saying that I have get one of their servicers to replace the panel for which I will be charged in full. To me this is clearly a product manufacturing problem. Regardless of what the warranty may say, on such a high-end product I would expect Viking to fix it free of charge, (something that my other suppliers of high-end kitchen appliance have done without question in the past). I’m trying to find out if this problem is generic, thus helping my case with Viking. So, has anybody else had this same problem? If so, what was your experience with Viking on this matter. Thank You Dave
I just bought a bank repo home in So. Cal. that has the same Viking range as you have. Yes, the black lettering has almost entirely rubbed off. on this one too. Not good for such an expensive product.
I bit the bullet and ordered a new panel from appliancezone.com
Part # PE40057
The price is about $75, $80 with shipping, which is a ripoff I know.
I plan to put a clear coat of sealer on it and let my wife know to treat it gently.
I was surprised how many people think Viking products suck. Lots of negative reviews abound on the internet. If I was to buy a whole new range I think I'd avoid this brand.
Posted on Jun 01, 2009
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Posted on Jan 02, 2017
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