Question about Bosch 30 in. NGP 732 / 736 Gas Cooktop

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VGSU 36" gas cook-top control panel paint coming off

This is a 6 burner stainless steel gas cook-top. The control panel is on the right-hand side of the top surface of the cooktop. For each of the 6 control knobs there is a small “picture” of the 6 burners, each represented by a small indent. For each knob, just one of the 6 indents is painted black, thus showing the physical position of the burner it controls. After only a year of ownership at minimal use, the paint on the idents started to wear off. Today, after a total of 3 years of ownership, the paint has completely gone, making it impossible to easily locate the appropriate control knob for each burner. The panel has never been abused (sratching, abraisive cloths or cleaners, harsh chemicals, etc). Viking is giving me a hard time. They refuse to fix it, saying that I have get one of their servicers to replace the panel for which I will be charged in full. To me this is clearly a product manufacturing problem. Regardless of what the warranty may say, on such a high-end product I would expect Viking to fix it free of charge, (something that my other suppliers of high-end kitchen appliance have done without question in the past). I’m trying to find out if this problem is generic, thus helping my case with Viking. So, has anybody else had this same problem? If so, what was your experience with Viking on this matter. Thank You Dave

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  • davesan1 Jun 02, 2009

    Andy -



    Thanks for the feedback.



    I also finally managed to get a replacement panel, but I've not installed it yet. Have you installed yours? The reason I ask is that my new panel looks to be a little different from the old one. Overall dimensions, cutouts, etc look the same, bur it appears as if the new panel is a thin plate that fastens to the range top using a self-adhesive material. However, the old panel looks like it uses a thicker plate that (I’m guessing) fastens to the range top using some sort of "spring clip" fixing method. Note that this observation is preliminary, as I have not yet removed the old panel. However, I would be interested to know if you see this same difference between old and new panels? If you have already installed yours, could you tell me whether it uses a spring fixing or an adhesive one, and if the new one is different from the old one? Thanks



    Just out of interest, I believe I understand what caused the paint to wear as it did. Although the paint was warn on just about every marking on the panel, the worst wear was on the 6 little square black markings beside each control knob that serve to identify which burner each knob controls. On mine, if you examine it carefully, this is the only area where the black paint is actually at surface level on the panel, and thus subject to more abrasion, (as when cleaning). All the other black markings, (i.e."low," high," etc), are indented slightly from the surface of the panel via slight pressings in the stainless steel. This protects them more from cleaning abrasion. The surprise, however, is that on the new panel ALL the markings appear to be at surface level, which seems to be a step in the wrong direction if you want to decrease the chance of the paint wearing off. So, overall, the new panel may wear even more quickly, unless they have improved the paint or paint process to make it more durable! Anyway, time will tell!



    Regards



    Dave



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I just bought a bank repo home in So. Cal. that has the same Viking range as you have. Yes, the black lettering has almost entirely rubbed off. on this one too. Not good for such an expensive product.

I bit the bullet and ordered a new panel from appliancezone.com

http://store.appliancezone.com

Part # PE40057

The price is about $75, $80 with shipping, which is a ripoff I know.

I plan to put a clear coat of sealer on it and let my wife know to treat it gently.

I was surprised how many people think Viking products suck. Lots of negative reviews abound on the internet. If I was to buy a whole new range I think I'd avoid this brand.

Cheers,

Andy Dale

Posted on Jun 01, 2009

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