Question about Cisco IP Communicator (SWIPCOMME1CH1)

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Interrupted outgoing Voice when used with Bluetooth Device

I am using Cisco IP Communicator over a vpn client. Voice is fine on any hard wired (usb or 2.5) headset. Voice is also fine using GN9330 USB. I have a problem when I try to use a blue tooth device connected to pc via blue tooth dongle. I have the exact same problem if I try to use my Plantronics Calisto Pro phone (whether I use the handset OR the headset). In both cases, the problem is outgoing voice (incomming is perfect). Outgoing voice starts out strong and deteriorates within seconds. If I put the call on hold then take it off hold, voice is back but again deteriorates to nothing within seconds of continual speech.

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MyTechGuru
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SOURCE: Bad voice quality on HP 6730b laptop when used with CISCO IP comm

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Posted on Dec 19, 2008

  • 97 Answers

SOURCE: Using Cisco IP Communicator- works to call out

One way communication is usually a routing issue. Make sure that you have two-way routing to and from the subnets that are trying to contact you... could also be the reason why you have the question mark on the buttons too.

Hope this helps!

Posted on Oct 17, 2010

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Cisco expert


I think you're confused. IP Communicator is the unified communications client (IM and Phone) It is looking for a capatible headset so you can use your softphone. This software is not your VPN client. There are two different cisco product: one for your VPN and one for your phone. If you're trying to ocnnect to an old-style Cisco VPN, your IT dept will have to configure that with a certificate.
Solution from Cisco: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_tech_note09186a00809b6c40.shtml
This behavior is observed when a user attempts to install or use the IP Communicator on a system that has different names for the Playback (wave out) and Recording (wave in) devices.
In order to overcome this problem, perform one of these tasks:
-Use a USB headset that is recognized by the IP Communicator.
-Upgrade to the latest version of the IP Communicator

Nov 07, 2013 | Arris SURFboard SBG900 Wireless Router...

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Cisco IP softphone - one way audio - fix


Using the Cisco IP soft phone via VPN can sometimes cause audio to drop. To fix this:<br /><br />Right click the Cisco IP Phone and select Preferences...<br />Select the Audio tab<br />Click on the Network button<br />In Audio IP Address select Use this address<br />then set it back to Detect Automatically<br />Click OK and OK again.<br /><br />Give it 5-10 seconds and this will auto reset the audio on the IP phone and will correct the issues with one way audio.<br />

on Mar 08, 2011 | Cisco IP Communicator (SWIPCOMME1CH1)

1 Answer

Hi, when i try to install cisco vpn on my xp machine, it is throwing 1721 error.



Cisco VPN Client for Windows Vista, release 5.0.0.340, does not support the following:

blank.gifMicrosoft Windows NT, 98, and ME.

blank.gifSystem upgraded from Windows XP or earlier Windows operating systems to Vista. (Clean OS installation required.)

blank.gifCombination of Cisco Unified Video Advantage 2.1.2 and McAfee HIPS Patch 4 Build 688. To avoid system failures, uninstall either of these two applications, upgrade McAfee to the latest version, or use VPN Client 4.6.x.

blank.gifStart Before Logon.

blank.gifSmartCard authentication.

blank.gifIntegrated firewall

blank.gifInstallShield.

blank.gifAuto Update.

blank.gifTranslated Online Help. Online Help is provided only in English.

blank.gif64-bit Windows operating systems. For x-64 support, customers should explore with their Cisco sales representative the use of the next-generation Cisco AnyConnect VPN Client.

Nov 04, 2010 | Microsoft Windows XP Professional

1 Answer

When I call people hear me but I cannot hear them


Using the Cisco IP soft phone via VPN can sometimes cause audio to drop. To fix this:

Right click the Cisco IP Phone and select Preferences...
Select the Audio tab
Click on the Network button
In Audio IP Address select Use this address
then set it back to Detect Automatically
Click OK and OK again.

Give it 5-10 seconds and this will auto reset the audio on the IP phone and will correct the issues with one way audio.

Jun 19, 2010 | Cisco IP Communicator (SWIPCOMME1CH1)

2 Answers

Having issues with logging into the cisco softphone from home via vpn


Make sure that the subnet for the call manager is available over your VPN if you have locked the tunnel down. Also make sure that the IPC is allowed to bind to the VPN virtual network card.

Hope that helped!

May 19, 2010 | Cisco IP Communicator (SWIPCOMME1CH1)

1 Answer

It calls but not sound/voice is comunicated


Hi friends,

Your cable not connected properly so you need to check you VPN cable.

Dec 23, 2009 | Cisco IP Communicator (SWIPCOMME1CH1)

1 Answer

DLink DI-624s - can't get Cisco VPN Client to connect.


The "Virtual Server" setting is designed to give the general public access to a network resrouce (web/ftp/media server) on your internal network. If your the VPN concentrator is external to your network (meaning you'll have to use the internet to connect to it), then you won't need to define a virtual server on the DI-624.

You'll just need to enable the IPSEC and PPTP VPN Passthrough which it sounds like you've already done this. I've run into some ISP's that block VPN connections out of their network. If you have the ability, try to directly connect your laptop into your cable/DSL modem in place of your router and see if you can make a VPN connection, if not contact your ISP, if you can then verify you enabled the VPN passthroughs because your router is blocking them.

GIve it a shot and let us know your results.

Apr 26, 2008 | D-Link AirPlus Xtreme G DI-624 Wireless...

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