Question about Compaq Presario Notebook

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Advent 5313 Hi there please can you help me!!!! I do not know what to do about my laptop- i would like to use Skype desperately to contact family members but i cannot seem to use the built in camera or microphone on my advent 5313.. the green light for the camera is on but when i try to use it, it either says device not found or device already in use.... and the microphone doesnt seem to work either... please can you point me in a direction as to how i can solve this? it's driving me insane!!!!

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  • samaradeen Apr 22, 2009

    wow, thanks so much to you both for your quick responses! Dave- I have the newest version of skype and i have found the preview bit- but it says "skype cannot access your webcam,please close all applications using webcam" (but i am not using it- as i have never been able to!!)

    Bunnydawg- forgive me i'm a bit rubbish at computer knowledge it is an Advent 5313 laptop exactly like this: http://www.techradar.com/reviews/computi...



    i am SO grateful for your help!!!

  • samaradeen Apr 22, 2009

    hi, i do use msn, i have same problem there!

  • samaradeen Apr 22, 2009

    hi, i do use msn, i have same problem there!

  • samaradeen Apr 22, 2009

    i've tried! still the same problem.... i've tried searching the computer for the device too and it doesnt seem to be there...

  • samaradeen Apr 23, 2009

    hi there!!!! thanks so uch my camera now works!! amazing!!!

    unfortunately, the microphone still doesnt work, i've looked at all the settings and they seem fine.

    it seems that the mic should be built in, on the keyboard to the right there is a little hole with a picture of a mic on it... but i cannot work out how to access the mic settings through the computer..... any ideas??

    and thank you SO much again!!! xx

  • samaradeen Apr 23, 2009

    hi there!

    thanks for your help! i tested the sound recorder and it is not recording sound. It seems a bit of a silly application, i cannot see where to adjust the settings.. do you know where i do that?

    You've all been a great help, I'm so happy that i've at least got the camera working. I think i will have to invest in an external microphone though

  • Roberta Smith
    Roberta Smith May 11, 2010

    try the cam with msn off

  • Roberta Smith
    Roberta Smith May 11, 2010

    do you use msn... windows live messenger ?

  • Dave Bopit May 11, 2010

    What version of skype do you have?
    You also want to go to the video settings to see if skype is able to use your web cam there. I belive it should give you a preview.


  • Roberta Smith
    Roberta Smith May 11, 2010

    when i search for that computer where the drivers are for the cam... i get three computers... none of them a laptop so please confirm what model laptop you have. also the microphone may be muted. if you go to start... then control panel... then sound... open that and look for the microphone tab ... make sure it is not muted.

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  • Compaq Master
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Make sure you have not started your WEB cam.
Start Skype then click on Tools - then Options - Audio Settings then select your Microphone.
Then click on Video settings - then select your webcam, your image should now appear.
Select your Receive and Show video options - suggest you use
Only people in my contact list
Click SAVE (your settings)
To add people to your Contact list - Click on Contacts (at the top) - then New Contact and follow the instructions.
You can also test your Skype by click on Echo / Sound Test Service.

If you still have problems, get back to me.
Have fun

Posted on Apr 23, 2009

  • Chris Hingee
    Chris Hingee Apr 23, 2009

    To test your microphone go to Start - Programs - Accessories - Entertainment - Sound recorder. Record your voice and play it back.

    If this works then your microphone is OK and you need to check the options in Skype and select the correct microphone.

    If the microphone doesn't record then it is either mute, switch off or faulty. Try using an external microphone.

  • Ken Lock Mar 28, 2013

    This didn't work for me on my Advent 5313 laptop with Windows 8 and a USB2.0 webcam. No picture is displayed and the lamp on my in-built webcam goes red. I'm unable to turn on the webcam to green unless I exit from options, video settings. My microphone works OK. Any other advise?

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Via the Skype Community, I've stumbled across a solution. By Installing Manycam, its enabled me to get a picture on Skype for Desktop on my Advent 5313 Windows 8 laptop with integrated webcam. The Skype, Tools, Options, Video Settings USB2.0 Camera option still doesn't work, but the Manycam Video Source option does work. It's been a long slog to find a solution, but it seems I'm there. Great!

Posted on Mar 29, 2013

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  • Master
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"click the speaker in the task bar and options and open it up and uncheck the mute box under microphone." You don't have to do that. The normal situation is the mic always muted there, in the main Windows mixer - if it wasn't the mic will pick up sounds all the time, if the volume isn't set to an inaudable level. If the software program that requires the mic works properly, it automatically un-mutes the mic when in the main Windows mixer the program needs it, and mutes it again when you exit the program.
What the problem usually is, other than possibly the software not installing correctly for the program that uses the mic, is there may be several applications on a computer that can mute the mic, and one of those is set to mute it. E.g. a speech to text program. Sometimes it's software is faulty and the mic remains muted even when you are not actively using the program. You could also check Control Panel - Sounds and Audio Devices Properties - Voice - Voice Recording to make sure the mic is selected and being detected.
If you mave more than one mic (e.g. some web cams, some speaker sets have built in ones) make sure the mic you want to use is selected there, and in the properties or settings of the program you are trying to get the mic to work in. If your mic is into a port on the front of the computer or elsewhere and not plugged into the mic port in your onboard sound ports or the mic port in your sound card, the port may not be wired correctly - try the onboard or sound card mic port. The mic must be a type that will with your computer's sound - if it doesn't have enough output, you won't be able to hear it at any volume. Sometimes there is a mic boost setting you can turn on in the Windows mixer - Options - Properties, or in a separate mixer for the sound.

Posted on Apr 23, 2009

  • 1 more comment 
  • Ken Lock Mar 29, 2013

    Hi Roberta,Do you have such detailed

  • Ken Lock Mar 29, 2013

    Hi Roberta,Do you have such detailed

  • Ken Lock Mar 29, 2013

    Oooops! Do you have detailed instructions to solve my problem above. I have an Advent 5313 laptop with Windows 8, Skype for Desktop and a USB2.0 webcam. No picture is displayed and the lamp on my in-built webcam goes red when I select Skype, Tools, Options, Video Settings. My webcam light goes red. I'm unable to turn on the webcam to green unless I exit from options, video settings. My microphone works OK. Any other advise?

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