Question about Canon Pixma MP500 All-In-One InkJet Printer

1 Answer

Can you help? After changing the cartridges, I keep getting a message about the ink head being incorrect...I am directed to press 'OK' which does not help; then to turn printer off and on again, which helps momentarily. I don't know anything about print heads and didn't move or change anything but the ink cartridges. (Using Canon ink..the same as before.) It will not print at all.

Posted by on

  • madeysperb Apr 22, 2009

    Also...on/off light isn't going on! Even when printer is on and other indicator lights are working. This happened at the same time!

  • madeysperb Apr 22, 2009

    Alarm light is on with this message about the ink head.

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1 Answer

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  • Expert
  • 92 Answers

Cleaning your head might resolve your problem. Perform the below steps to clean the head:

Print Head Cleaning / Head Refreshing If the printed nozzle check pattern is broken, missing, or a specific color is not printed, clean the print head (Cleaning) or print head deep cleaning (Deep Cleaning). Note:

  1. Cleaning the print head consumes a small amount of ink. Cleaning too often reduces the amount of ink in the ink tanks.

  2. Print head cleaning is performed when you connect the power cord. Your machine may perform print head cleaning periodically to avoid clogging.
Overview:
Step1:
Print the Nozzle Check Pattern.
To check whether the print head nozzles are clogged, print the Nozzle Check Pattern.
Can you help? After changing - downicon.gif If the print quality is poor, perform print head cleaning.
Step 2:
Perform print head cleaning.
This unclogs the print head nozzles
Print the Nozzle Check Pattern again.
To check whether the print head nozzles are clogged, print the Nozzle Check Pattern.
If the print quality is still poor, perform two print head cleanings.
downicon.gif Print the Nozzle Check Pattern again.
Step 3:
Perform deep print head cleaning.
This is a more powerful cleaning.

Displaying the Maintenance screen
  1. Ensure that the printer is powered on.

  2. Press the <Menu> button.

  3. Press the left or right cursor to select [Maintenance/settings], then press <OK>.

  4. Press the left or right cursor to select [Maintenance], then press <OK>.

Print Nozzle Check Pattern
  1. Press the Open button to open the output tray.

    mp500_openbutton.gif

  2. Load letter-sized plain paper in the auto sheet feeder (ASF) or the cassette.

  3. Display the Maintenance screen on the printer.

  4. Press the up or down cursor to select [Nozzle check], then press the &lCan you help? After changing - mp800_nozzlecheck.gifmp800_nozzlecheck.gif

  5. Press the up or down cursor to select [Yes], then press <OK>. (The nozzle check pattern is printed.)

  6. Confirm the nCan you help? After changing - 05sj00160_03a.gifrn.
05sj00160_03a.gif 05sj00160_03b.gif < 1 > The normal nozzle check pattern
< 2 > The abnormal nozzle check pattern
< 3 > Some black ink lines are broken.
< 4 > White lines are present in the color ink pattern.
< 5 > Both black and color inks are not present.

Note:
  1. When all patterns are printed normally, press the up / down cursor button to select "All A" and press the OK button.

  2. When any patterns are printed abnormally, press the up / down cursor button to select "Also B" and press the OK button.
Print Head Cleaning:
  1. Display the Maintenance screen on the printer.Can you help? After changing - mp800_cleaning.gifclass="h_mi"> Press the up or down cursor to select [Cleaning], then press <OK>.

    mp800_cleaning.gif

  2. Press the up or down cursor to select [Yes], then press <OK> to start print head cleaning.

    Note:
    Do not do any other operations until print head cleaning is completed.


  3. Print the nozzle check pattern and check the print head status.
Deep (Print Head) cleaning:
  1. Display the Maintenance
  2. Press the up or down cursor to select [Deep cleaning], then press <OK>.

    mp800_deepcleaning.gif

  3. Press the up or down cursor to select [Yes], then press <OK> to start print head deep cleaning.

    Note:
    Do not do any other operations until print head deep cleaning is completed.


  4. Print the nozzle check pattern and check the print head status.

    Note:
    If the printed result does not improve even after doing print head deep cleaning, turn off the printer. Then, after 24 hours or later, do print head deep cleaning again. (After a given time interval, ink could dissolve itself, resulting in ink unclogging.)

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Apr 26, 2009

  • thecamba
    thecamba Feb 29, 2012

    Did that, and it didnt work. Tried everything twice.

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Take out the print head and just gave it a good clean and put back in.
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SOURCE: The type of print head is incorrect. Install the

yes . put exactly the cartridge that is compatible with your printer , make sure that you are replacing with the one that has the same number on it as that of the previous cartridge

Posted on Jul 07, 2010

  • 352 Answers

SOURCE: after changing the ink cartridge

Hello.
This can happen with certain types of compatible cartridges. the large black is usually the issue. Try unplugging the printer from the power for 5 mins. Also Try replacing the large black with a different brand, compatible cartridges are great for saving money but can cause some issues with the electronics. I recommend G & G Brand compatibles. they have been rated very well in PC Magazines and give no issues with recognition.
Regards GM

Posted on Jul 01, 2011

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Related Questions:

1 Answer

Do I have to replace the color ink cartrigdes in my epson xp-610 printer


Q:




How do I change the ink cartridges?






A:




Do the following:
Removing and Installing Ink Cartridges
Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution:

Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability.




  1. Make sure that the CD/DVD tray is not inserted for printing.


  2. Turn on your product.



    • If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and press OK . Then select Yes, replace now and press OK .


    • If you are replacing a cartridge before you see a message on the LCD screen, press the left or right arrow buttons, select Setup > OK > Maintenance > OK > Ink Cartridge Replacement > OK . Then press the start_black_icon.jpg start button.




  3. Lift up the scanner unit.



    scanner_unit_open_xp600.jpg



    Caution:

    Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.



  4. Push in the blue tab to unlock the ink cartridge you are replacing. Then lift the bottom of the ink cartridge to remove it.



    ink_cartridge_tab_push_xp600_800.jpg



    Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach of children.



  5. Recap the used ink cartridge using the cap that came with it.



    ink_recap_xp600_800.jpg



    Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it.



  6. If you are replacing the Black (BK) ink cartridge, it is recommended that you shake the new cartridge gently four or five times before unwrapping it. You do not need to shake the Photo Black (PBK) cartridge or any of the other color ink cartridges.



    ink_shake_xp600_800.jpg



    Caution:

    Do not shake the cartridges after opening the packages, or ink may leak.



  7. Remove the cartridge from the package.



    ink_package_open_xp600_800.jpg



    Caution:

    Do not touch the areas shown above. Doing so may prevent normal operation and printing.



  8. Remove the cap from the cartridge and store it in the bag that came with your product for later use.



    ink_cap_remove_store_xp600_800.jpg



    Note: Save the cap so you can recap ink cartridges before storing or disposing of them.

    Caution:

    Do not remove any other labels or seals, or ink will leak.



  9. Insert the ink cartridge head first into the ink cartridge holder. Then press the bottom of the ink cartridge down until it clicks into place.



    ink_cartridge_insert_xp600_800.jpg





  10. Once you replace all the cartridges that need replacing, close the scanner unit.



    ink_cartridge_scanner_unit_lower_xp600.jpg



    The product starts priming the ink. This takes a few minutes. When you see a completion message on the LCD screen, ink replacement is complete. Note: If you see an error screen telling you an ink cartridge is installed incorrectly, lift up the scanner unit and press the ink cartridge down until it clicks into place. When you\'re finished, close the scanner unit.



If you remove a low or expended ink cartridge, you cannot re-install and use the cartridge.

Caution:

If you remove an ink cartridge for later use, recap the ink cartridge using the cap that came with it to prevent the ink from drying out and to protect the surrounding area from getting smeared by ink. Store the ink cartridge in the same environment as the product. Do not leave the product with the ink cartridges removed for an extended period of time. Otherwise, ink remaining in the print head nozzles may dry out and you may not be able to print.

http://youtu.be/xJsDu52txEA









Nov 17, 2014 | Epson Expression Premium XP-610...

1 Answer

My printer is not recognising the replacement ink cartridge although I've used these before many times


If you have just installed a new cartridge and you still see an ink related error, the cartridge may be incorrectly installed. Follow these steps to make sure the cartridges are correctly installed:

  1. Make sure the Epson Stylus is turned on.


  2. Do one of the following:

    • If your printer indicates that an ink cartridge is expended, press OK.


    • If your printer does not indicate that any ink cartridge is expended, press Setup, select Maintenace, and press OK. Then select Change Ink Cartridge and press OK.
  3. Open the scanner.


  4. Open the cartridge cover.

    Caution:

    Never attempt to open the cartridge cover while the print head is moving; wait until the cartridges have moved to the replacement position.

    To avoid damaging the Epson Stylus, never move the print head by hand.


  5. Press down all the ink cartridges until they click into place to make sure they are properly seated.

    Note:

    If a cartridge is properly seated already, you may not hear a click.


  6. Close the cartridge cover and press it until it clicks into place.


  7. Close the scanner.


  8. Press OK to begin charging the ink. This takes about 2 minutes.

    You see a message on the display screen when ink charging is finished.

    Caution:

    Never turn off the Epson Stylus while the ink is charging or you'll waste ink.
If the issue persists, it appears to be an issue with the cartridge(s). Contact Epson for further assistance.

Sep 25, 2014 | Epson Stylus DX8400 All-In-One InkJet...

1 Answer

How to change ink cartridge in epson nx215


1. Turn on your Epson printer. 2. If a cartridge is expended, you see a message on the printer's LCD display screen. The icon on the screen indicates which color to replace. Press ink.13.7.1.jpg Start (NX210 Series) or OK (NX410 Series). If you're replacing a cartridge before you see a message on the printer's LCD display screen, do one of the following: NX210 Series: Hold down the Scan button as you press the Index Sheet button, then release the buttons. Press ink.13.7.2.jpg or ink.13.7.3.jpg to select Ink Cartridge Replacement, then press ink.13.7.4.jpg Start. NX410 Series: Press Setup, press ink.13.7.5.jpg or ink.13.7.6.jpg to select Maintenance, and press OK. Then select Change Ink Cartridge and press OK. 3. Open the scanner. Note:
Your printer model may vary from the ones shown in this section, but the procedures are the same. ink.13.7.7.jpg Note:
Do not touch the white cable inside your printer.

Do not open the ink cartridge cover while the print head is moving. ink.13.7.8.jpg 4. Open the cartridge cover. ink.13.7.9.jpg 5. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. Dispose of it carefully. Do not take the used cartridge apart or try to refill it. ink.13.7.10.jpg Warning:
If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. Keep ink cartridges out of the reach of children. 6. Before opening the new cartridge package, shake it four or five times. (Do not shake a cartridge after opening the package; ink may leak.) ink.13.7.11.jpg 7. Remove the cartridge from the package, but be careful not to touch the green chip on the cartridge. ink.13.7.12.jpg 8. Remove the yellow tape from the bottom of the cartridge. Caution:
Do not remove any other labels or seals, or ink will leak. ink.13.7.13.jpg 9. Insert the new cartridge into the holder and push it down until it clicks into place. ink.13.7.14.jpg 10. Once you replace all the necessary cartridges, close the cartridge cover and push it down until it clicks into place. ink.13.7.15.jpg 11. Lower the scanner. ink.13.7.16.jpg 12. Press ink.13.7.17.jpg Start (NX210 Series) or OK (NX410 Series) to begin charging the ink. This takes about 2 minutes. When you see a completion message on the LCD display screen, ink charging is finished. If you continue to see an ink replacement message on the LCD display screen, Press ink.13.7.18.jpg Start (NX210 Series) or OK (NX410 Series) and press down all the cartridges securely. Then press ink.13.7.19.jpg Start (NX210 Series) or OK (NX410 Series) again. Note:
If you replaced a cartridge while copying a document or photo, cancel printing and make sure your original is still placed correctly on the document table. Then copy your original again. Caution:
Never turn off your Epson printer while ink is charging or you'll waste ink.

(Taken from the Epson online manual available here)

Oct 16, 2012 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

How do i change my ink cartridges in my epson workforce 520 series 3 in 1 printer?


Replacing Ink Cartridges
Make sure you have a new ink cartridge before you begin.
Caution:
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are
vacuum packed to maintain reliability.
Leave the expended cartridge installed until you have obtained a replacement, or the ink
remaining in the print head nozzles may dry out.
1. Turn on the product.
2. If an ink cartridge is low or expended, you see a
message on the LCD screen indicating which
color to replace. Press OK.
If a cartridge is expended, you must replace it to be able to print or copy. If a
cartridge is low, you can continue printing until a cartridge needs
replacement.
If you're replacing a cartridge before you see a message on the LCD screen,
press xMenu, press u or d to select Maintenance, and press OK. Then
select Ink Cartridge Replacement and press OK.
3. Open the scanner, then open the cartridge cover.
4. Squeeze the tab on the cartridge and lift it up.
Dispose of it carefully. Do not take the used
cartridge apart or try to refill it.
Warning:
If ink gets on your hands, wash them thoroughly with
soap and water. If ink gets into your eyes, flush them
immediately with water. Keep ink cartridges out of the
reach of children and don't drink the ink.
5. Before you open the new cartridge package,
shake it gently four or five times. Then remove
it from the package.
6. Remove the yellow tape from the bottom of
the ink cartridge.
Caution:
Do not remove any other labels or seals, or ink will
leak. Do not touch the green chip on the front of
the cartridge. This can damage the ink cartridge.
7. Insert the new ink cartridge into the holder
and push it down until it clicks into place.
8. Once you replace all the cartridges that need replacing, close the cartridge
cover and push it down until it clicks into place.
9. Close the scanner.
10. Press OK to begin charging the ink. This takes
about 2 1/2 minutes. When you see a
completion message on the LCD screen, ink
charging is finished.

Caution:

Never turn off the product while ink is charging or you'll waste ink. If you see an ink
replacement message on the LCD screen, press OK and press down all the cartridges
securely. Then press OK again. If you remove a low or expended ink cartridge, you
cannot reinstall and use the cartridge.

See Page 47 in manual
Download Manual Here

May 23, 2011 | Office Equipment & Supplies

1 Answer

I've got a epson r320 it's about 5yrs old it does not get used very much. Today I replaced couple ink cartridges, shut it off restarted it and the new cartridges is regestering as half full and even empty....


Q:

I replaced an ink cartridge and my printer still shows that ink is expended. What should I do?
A:

If you have just installed a new cartridge and you are still seeing an ink related error, the cartridge may be incorrectly installed. Follow these steps to reinstall the cartridge.

Make sure the printer is turned on, then open the printer cover.


Do one of the following:

If the red error light is on, press the Maintenance button.


If the red error light is flashing, press the Maintenance button. You see Ink Cartridge Replacement, highlighted in the Advanced Settings menu. Press OK.


You see a message on the LCD screen telling you that ink cartridge replacement will begin. Press OK to continue. The print head moves to the replacement position.


Open the cartridge cover.


Press in the tab on the back of the cartridge and lift the cartridge out of the printer.


Lower the cartridge back into the holder, with the green circuit board facing the front. Then gently push the cartridge down until it clicks into place.


Close the ink cartridge cover.


Press OK and close the printer cover.

The printer begins charging the ink delivery system.


When you see a message that charging is complete (after about a minute), press OK.

SRC: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_SessionID=@@@@1006416496.1302793816@@@@&BV_EngineID=ccekadfdfkjgijhcfngcfkmdhjidfmh.0&cookies=no&infoType=FAQ&oid=47541&prodoid=47915738&foid=130809&cat=30942&subcat=30923

Apr 14, 2011 | Epson Office Equipment & Supplies

1 Answer

The black ink will npt come through


Hi,

If you have just installed a new ink cartridge and an ink low or Replace ink cartridge message is still displayed, the cartridge may be incorrectly installed.

Follow these steps to make sure the cartridges are correctly installed:

  1. Press the On button to turn on the Epson Stylus, or (if already on) press the Setup button.


  2. Select Maintenance and press OK.


  3. Select Change Ink Cartridge and press OK.


  4. Open the scanner.


  5. Open the cartridge cover.


  6. Press down all the ink cartridges until they click into place to make sure they are properly seated.


  7. Close the ink cartridge cover and push it down until it clicks into place.


  8. Close the scanner.


  9. Press OK to begin charging the ink. This takes about 2 minutes.

    You see a message on the display screen when ink charging is finished.

    Caution:

    Never turn off the Epson Stylus while ink is charging or you'll waste ink.

    If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the Epson Stylus with the label facing upward. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink cartridge ink supply port or surrounding area, and do not store the cartridge upside down.

    If you remove a low or expended ink cartridge, you cannot reinstall and use the cartridge.

Thank you for contacting FixYa


*Please rate this solution with thumbs up

Nov 16, 2010 | Epson Stylus NX400 InkJet Printer

1 Answer

Sx415 I am unable to line up the printer head to


***hi there,il be willing to help you on that. ****
1. Turn on your Epson printer.
2. If a cartridge is expended, you see a message on the printer’s LCD display screen. The icon on the screen indicates which color to replace. Press Start (NX210 Series) or OK (NX410 Series).
***If you’re replacing a cartridge before you see a message on the printer’s LCD display screen, do one of the following:
NX210 Series: Hold down the Scan button as you press the Index Sheet button, then release the buttons. Press or to select Ink Cartridge Replacement, then press Start.
NX410 Series: Press Setup, press or to select Maintenance, and press OK. Then select Change Ink Cartridge and press OK.
3. Open the scanner. Do not open the ink cartridge cover while the print head is moving.
4. Open the cartridge cover.
5. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. Dispose of it carefully. Do not take the used cartridge apart or try to refill it.
6. Before opening the new cartridge package, shake it four or five times. (Do not shake a cartridge after opening the package; ink may leak.)
7. Remove the cartridge from the package, but be careful not to touch the green chip on the cartridge.
8. Remove the yellow tape from the bottom of the cartridge.
Caution:
Do not remove any other labels or seals, or ink will leak.
9. Insert the new cartridge into the holder and push it down until it clicks into place.
10. Once you replace all the necessary cartridges, close the cartridge cover and push it down until it clicks into place.
11. Lower the scanner
12. Press Start (NX210 Series) or OK (NX410 Series) to begin charging the ink. This takes about 2 minutes.
When you see a completion message on the LCD display screen, ink charging is finished.

***if my troubleshooting steps are helpful, pls vote for me, i will appreciate it, so that I can be a part of fixya, thanks, Godbless****

Feb 17, 2010 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

Cannot regonize ink cartridges


An ink cartridge may be incorrectly installed. Follow these steps to make sure the cartridges are correctly installed:

1) Make sure the Epson Stylus is turned on.
Do one of the following:

  • If your printer indicates that an ink cartridge is expended, press OK.


  • If your printer does not indicate that any ink cartridge is expended, press Setup. Then press < or > to select Maintenance, and press OK. Then press A or V to select Change Ink Cartridge, and press OK.
2) Open the scanner.
3) Open the cartridge cover.
and wait until the cartridges have moved to the replacement position.

4) Press down all the ink cartridges until they click into place to make sure they are properly seated.

5) Close the cartridge cover and push it down until it clicks into place.

6) Close the scanner.

7) Press OK to begin charging the ink. This takes about 2 minutes.

8) You'll see a message on the LCD screen when ink charging is finished.


In many cases sometimes :
If you remove a low or expended ink cartridge, you cannot reinstall and use the cartridge.


Jan 23, 2010 | Epson Stylus NX400 InkJet Printer

1 Answer

My epson stylus cx6000 printer keeps showing -(install the ink cartridges) and I have already put in new ones. The code is E-02.


f you have just installed a new cartridge and you still see an ink related error message, the cartridge may be incorrectly installed. Follow these steps to make sure the cartridges are correctly installed:

  1. Make sure the Stylus CX is turned on.


  2. Check the photo viewer screen to determine which cartridge is incorrectly installed. Then do one of the following:


    • If printer shows the ink cartridge is expended, press the cp_button_6.gif Start button.


    • If the printer shows the cartridge is low on ink, press the Setup/Utilities button. Press the cp_button_41_er.gif or cp_button_42_er.gif button to select Press Start to change cartridges. Then press the cp_button_6.gif Start button.


  3. Press the cp_button_6.gif Start button again.


  4. Lift up the scanner, then open the cartridge cover.


alert_caution.gif Caution:
Never attempt to open the cartridge cover when the print head is moving. Wait until the cartridges have moved to the replacement position.

  • Press down all the ink cartridges until they click into place to make sure they are properly seated.


  • alert_note.gif Note:
    If a cartridge is properly seated already, you may not hear a click.

    im_337_er.gif

  • Close the ink cartridge cover and press it until it clicks into place.


  • Close the scanner.


  • im_339_er.gif

  • Press the cp_button_6.gif Start button. The Stylus CX charges ink for about one minute and displays Charging Ink on the photo viewer screen until charging is finished.


  • alert_caution.gif Caution:
    Never turn off the Stylus CX while the Charging Ink message is displayed or you'll waste ink.

  • Press the Setup/Utilities button to return to the previous mode, if necessary.
  • Aug 26, 2009 | Epson Stylus CX6000 All-In-One InkJet...

    1 Answer

    Changing ink cartridge


    Here is how to get the ink cartridges to move to the changing position on the R320.

    1. Press the paper jam/ink button on the printer control panel.
    2. A menu comes up. 1st item is ink cartridge replacement. Press
    OK button.
    3. Another menu with ink cartridge replacement. Press OK button.
    4. Thats it, ink cartridges move to the changing position. Change your cartridge as you normally would and follow prompts on screen to finish process.

    Hope this helps.

    Aug 05, 2008 | Epson Stylus Photo R320 InkJet Printer

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