Question about Canon Pixma MP500 All-In-One InkJet Printer

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I recently installed some new ink cartridges in my PIXMA MP500 pr

However, I now get freqent messages that the ink head is not correct; please install correct ink head. What does this mean??? I used the same cartridges as before (Canon ChromaLife100)...and put them in the same slots as the empty ones I removed! Can you help? The message on screen says to press the OK button (doesn't help) or to turn the printer off and restart it. Then it works - sometimes - for one page, and then gives the same message about wrong ink heads.

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  • 132 Answers

Are they in the right slot?

Did you make sure to remove the little tags off the contacts of the ink cartridge completely?

If you run a calibration and cleaning does that help?

It is possible that one of the cartridges is bad. I've had that happen with my MX300 before...if none of the above helps perhaps you can take it to the store to see if they will replace it.

Posted on Apr 22, 2009

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ok I figured out what to do. Open the over take out all your ink cartriages. Then flip the print head level on the left hand side up and squeeze the top of the print head (where all your ink sits on) and lift it up. You may want to blow off any dust that may be in there and put the peint head back and replace al your ink put the level down and you should be good to go if not you may have to replace the head.

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When installing or replacing an ink tank, only one of the ink tanks should be installed. If the ink tank is not installed correctly, an error message will display.Press on the tab to release the ink tank, then remove it from its slot. If you are replacing multiple ink tanks, make sure to replace one by one.
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Canon Technical Support team will be able to help here. This seem a common problem with the printer firmware.

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that suggests Yuo have the wrong cartridge for your machine or you are using a compatable cartridge[same thing] Take a look a www.fixyourownprinter for your particular model.

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