Question about NEC Electra Elite 32D-1 Corded Phone

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Caller id now shows number instead of name (new provider)

We changed phone companies. Now caller id shows phone number instead of name. New provider says we are programmed for name and number--same as previous provider. What do we need to do to have name displayed? We don't have a NEC service tech. Is this something we can do ourselves?

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This is something you could be walked through with tech support. They would need to know what type of system and what cards are in it, in order to program it. ldtsnj.com

Posted on Jun 16, 2009

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  • Did you fully charge your phone? - Make sure you fully charge for 16-24 hours .

  • Is the battery old? - Replace the battery.

  • Is the electrical outlet switch turned on? - If you are using AC (electrical) power, make sure that the unit is connected to a non-switched electrical outlet.

  • Are the connecting wires tight - Unplug the AC power converter from the unit and plug it back in.

  • Do you have Caller ID service with your telephone company - In order to receive Caller ID records, you must subscribe to the standard name and number Caller ID service available through your local telephone company. If the Caller ID works for normal calls but not on Call waiting calls, then you must contact your phone company to get the combined CID/CW service.

  • Caller ID shows up after second ring - Be sure to wait until the second ring before answering. Caller ID signals comes through after the first ring, if caller pick ups phone too soon Caller ID signal will not be transmitted to the handset.

  • Confirm that caller ID is still working on that particular line by checking another phone on the same line - If Caller ID is not coming through contact your phone company provider.

If this does not fix your problem, contact your authorized Service Center.*

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Please do rate the solution and revert for further assistance.


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