Question about Canon PowerShot SD100 / IXUS II Digital Camera

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IXUS II The bproblem is that when the camera is turned on there is a whirling sound as if the lens wants to move, then after a few seconds there is a beep and the notation E18 in the bottom left corner. The camera then turns off with the lens out.

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  • eagleowl Sep 24, 2007

    Many thnaks for the reply. Ishall attempt to unjam the lens. If this does not work does it mean that I need to purchase a new camera?

    Many Thanks

    Eagleowl

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Error code e18 means that the focus motor gears a jammed, dirt or grain of sand in them. you can try to fix it by gently banging the camera on somthing soft, their are also instructions on web on how to disasemble and fix this fault. BUT unless you have some skills, the right tools and conditions i would not attempt it. leave it to the experts

Posted on Sep 24, 2007

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The problem is that the camera cannot open the front eye, when you turn on the camera it does not come out. and at the end it say lens error, restart camera, but still do the same thing. help cause i want...


Its a common error with cameras with retractable lenses. It could be a grain of sand stuck in the slide parts of the lens. Another cause is accidentally pressing the ON button when the camera is in its case.

The solution is usually "helping" the camera lens to come out. This is a tricky job because it requires putting pressure (by pulling) on sensitive lens parts. If you're not comfortable with that, ask someone else to have a look at it.

I've had one IXUS 860 which could not be recovered from the lens error. The second IXUS 860 had the same error - the lens however moved finally after turning the cap for a bit. In the first case it was sand. In the second had tried to push the lens out while in its case - the ON button was pressed.

Jul 04, 2011 | Canon PowerShot SD880 IS / Digital IXUS...

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Working with E18 and cannon cameras




he E18 seems to be a significant flaw in an otherwise great camera.

It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.


HOW IT ALL WORKS:

Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors.

It seems that the problems have been happening with the following types of Canon cameras:

- Powershot A40
- Powershot A60
- Powershot A70
- Powershot A75
- Powershot A80
- Powershot A85
- Powershot A95
- Powershot A400
- Powershot A410
- Powershot A430
- Powershot A510
- Powershot A520
- Powershot A530
- Powershot A540
- Powershot A610
- Powershot A620

- Powershot S1 IS
- Powershot S2 IS

- Powershot S10
- Powershot S30
- Powershot S40
- Powershot S45
- Powershot S50
- Powershot S60
- Powershot S70
- Powershot S80
- Powershot S400
- Powershot S410
- Powershot S500

- S100 / Digital Ixus
- S110 / Digital Ixus V
- S200 / Digital Ixus V2
- S230 / Digital Ixus V3
- S330 / Digital Ixus 330
- S400 / Digital Ixus 400
- S410 / Digital Ixus 430
- S450 / Digital Ixus 55
- S500 / Digital Ixus 500
- S550 / Digital Ixus 750

- SD20 / Digital Ixus i5
- SD30 / Digital Ixus i Zoom
- SD100 / Digital Ixus ii
- SD110 / Digital Ixus iis
- SD200 / Digital Ixus 30
- SD300 / Digital Ixus 40
- SD400 / Digital Ixus 50
- SD450 / Digital Ixus 55
- SD500 / Digital Ixus 700
- SD550 / Digital Ixus 750
- SD600 / Digital Ixus 60
- SD630 / Digital Ixus 65
- SD700 / Digital Ixus 800
- SD800 / Digital Ixus 850
- SD900 / Digital Ixus 900


Instructions

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.

- Bulgarian guide
- Estonian guide

on Jan 03, 2010 | Cameras

1 Answer

Screen does not display images/camera will not take pictures


This sounds like it might be a defective CCD imager. If so, Canon should fix this for you for free worldwide, and may also include free shipping both ways (free shipping varies with countries). This is regardless of your camera's warranty status. Please check this link for more info.

Applicable cameras include: A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110, IXUS V2/V3/300/400/430/500/II/IIs, IXY Digital 200a/300a/320/400/450/500/30/30a

Feb 09, 2010 | Canon PowerShot A310 Digital Camera

1 Answer

Lens will not retract


I had a Canon IXUS II do this.

Unfortunately it required a new lens which the repairer could not supply due to its age. The repairer replaced the camera for the same cost with much more recent model! The repair cost was £70 plus postage. (This was 4 years ago now when a new camera would have cost over £199).

If its under warrantee use it - Sadly it might be cheaper at todays prices to replace it instead of have it fixed.

Mar 07, 2008 | Canon PowerShot SD550 / IXUS 750 Digital...

1 Answer

The camera zoom got jammed


This can be caused by several different situations. Most commonly the camera has experienced some kind of impact which knocks an element out of alignment, preventing the lens from rotating normally. Symptoms of this include: *you may hear no mechanical sound at all when the camera is turned on *you may see visibly mis-aligned components of the lens *you may hear a loud "snap snap" sound as the camera tries to move the lens when the camera is powered on The second most common cause is a particle of sand getting stuck in the focus motor drive gears. This prevents the focus element from moving normally and causes the camera to shut off to prevent damage to the lens assembly. Symptoms of this include: *A loud "buzzing" sound when the camera is turned on, followed by the beeping and shutdown. Finally the third most common cause of this problem is a broken tooth on the zoom motor drive gears. Symptoms of this include: *the sound of the running motor with a regular "click click click" sound for several seconds. This will not be a "snap snap" sound, that is a different problem. *the lens will move in and out easily by hand as if free from any resistance. All of these problems require disassembly to repair. The charge is around $125 at my shop. Broken drive gears are generally This can be caused by several different situations. Most commonly the camera has experienced some kind of impact which knocks an element out of alignment, preventing the lens from rotating normally. Symptoms of this include: *you may hear no mechanical sound at all when the camera is turned on *you may see visibly mis-aligned components of the lens *you may hear a loud "snap snap" sound as the camera tries to move the lens when the camera is powered on The second most common cause is a particle of sand getting stuck in the focus motor drive gears. This prevents the focus element from moving normally and causes the camera to shut off to prevent damage to the lens assembly. Symptoms of this include: *A loud "buzzing" sound when the camera is turned on, followed by the beeping and shutdown. Finally the third most common cause of this problem is a broken tooth on the zoom motor drive gears. Symptoms of this include: *the sound of the running motor with a regular "click click click" sound for several seconds. This will not be a "snap snap" sound, that is a different problem. *the lens will move in and out easily by hand as if free from any resistance. All of these problems require disassembly to repair. The charge is around $125 labor at my shop.

Jun 14, 2007 | Canon PowerShot SD300 / IXUS 40 Digital...

1 Answer

Lenc cover will not open


This can be caused by several different situations. Most commonly the camera has experienced some kind of impact which knocks an element out of alignment, preventing the lens from rotating normally. Symptoms of this include: *you may hear no mechanical sound at all when the camera is turned on *you may see visibly mis-aligned components of the lens *you may hear a loud "snap snap" sound as the camera tries to move the lens when the camera is powered on The second most common cause is a particle of sand getting stuck in the focus motor drive gears. This prevents the focus element from moving normally and causes the camera to shut off to prevent damage to the lens assembly. Symptoms of this include: *A loud "buzzing" sound when the camera is turned on, followed by the beeping and shutdown. Finally the third most common cause of this problem is a broken tooth on the zoom motor drive gears. Symptoms of this include: *the sound of the running motor with a regular "click click click" sound for several seconds. This will not be a "snap snap" sound, that is a different problem. *the lens will move in and out easily by hand as if free from any resistance. All of these problems require disassembly to repair. The charge is around $125 labor at my shop.

Jun 12, 2007 | Canon PowerShot SD400 / IXUS 50 Digital...

1 Answer

Canon Ixus 40


This can be caused by several different situations. Most commonly the camera has experienced some kind of impact which knocks an element out of alignment, preventing the lens from rotating normally. Symptoms of this include: *you may hear no mechanical sound at all when the camera is turned on *you may see visibly mis-aligned components of the lens *you may hear a loud "snap snap" sound as the camera tries to move the lens when the camera is powered on The second most common cause is a particle of sand getting stuck in the focus motor drive gears. This prevents the focus element from moving normally and causes the camera to shut off to prevent damage to the lens assembly. Symptoms of this include: *A loud "buzzing" sound when the camera is turned on, followed by the beeping and shutdown. Finally the third most common cause of this problem is a broken tooth on the zoom motor drive gears. Symptoms of this include: *the sound of the running motor with a regular "click click click" sound for several seconds. This will not be a "snap snap" sound, that is a different problem. *the lens will move in and out easily by hand as if free from any resistance. All of these problems require disassembly to repair. The charge is around $125 labor at my shop.

Apr 27, 2007 | Canon PowerShot SD300 / IXUS 40 Digital...

1 Answer

My Camera has E18 Problem


This can be caused by several different situations. Most commonly the camera has experienced some kind of impact which knocks an element out of alignment, preventing the lens from rotating normally. Symptoms of this include: *you may hear no mechanical sound at all when the camera is turned on *you may see visibly mis-aligned components of the lens *you may hear a loud "snap snap" sound as the camera tries to move the lens when the camera is powered on The second most common cause is a particle of sand getting stuck in the focus motor drive gears. This prevents the focus element from moving normally and causes the camera to shut off to prevent damage to the lens assembly. Symptoms of this include: *A loud "buzzing" sound when the camera is turned on, followed by the beeping and shutdown. Finally the third most common cause of this problem is a broken tooth on the zoom motor drive gears. Symptoms of this include: *the sound of the running motor with a regular "click click click" sound for several seconds. This will not be a "snap snap" sound, that is a different problem. *the lens will move in and out easily by hand as if free from any resistance. All of these problems require disassembly to repair. The charge is around $125 labor at my shop.

May 07, 2007 | Canon PowerShot S400 / IXUS 400 Digital...

1 Answer

Camera was dropped, lens will not retract, when on/off button is pressed the initial screen and sound appear but then the camera makes a kind of warning sound and E18 appears in the lower left hand co


Perhaps the lens got bumped (if the camera was one when it was dropped) and is out of place. Mine did the same and I sent it in (it was within warranty) and Canon fixed it.

Mar 18, 2007 | Canon PowerShot SD100 / IXUS II Digital...

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