Question about Microsoft Xbox 360 Console

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Xbox has died, problem with power supply?

Hi There,

I am in Thailand and bought a 360 just over 2 years ago. The 360 needed a step-down transformer for the power supply and played NTSC and NTSC-J games.
Stupidly one day (About a year ago), I accidentally plugged the power supply into directly into the wall outlet and this ruined the power supply, there wasn't a any sort of indication other that the xbox wouldn't switch on.

Today I finally got round to buying a power supply, though it wasn't an official Microsoft product. I also bought GTA IV in PAL format (this has a sticker on it saying 'REGION FREE (PAL COMPATIBLE)'.

So I got my 360 home and set it up. FIFA WC 2006 was still in the drive from before so I had a 10 minute game and all was fine. I then reset the 360, and put in GTA-IV.
The disc loaded and said I needed to update, so I clicked to continue and at the end of the update, there was a bit of a bang (it sounded like it was from the box but I couldn't be sure) and my 360 was dead. The first thing I checked was the power supply (after unplugging it). It was red hot but no sign of smoke. I am wondering if it is most likely the new power supply (which I was told didn't need a transformer) or using the PAL game? I am not clear on the formats but I was under the impression that it just wouldn't load if it was an incorrect format, not cause the system to short out.

I am visiting the shop again tomorrow but it isn't really their fault if the game caused it as I bought the game from a different shop (the only one I could find where the games weren't copies).

Looks like I maybe spending more money on the core system. Great!

Posted by on

  • tom_stone Apr 22, 2009

    I cant even start the console, let alone restart it. I have tried every socket avaliable with no luck.

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  • 17 Answers

It has propbly its short cercted try restarting the concel or plug in diffrent socket

Posted on Apr 22, 2009

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2 Answers

The ac adapter red light stays on and the counsole will not work


This problem occurs when the external power supply has detected a fault. The power supply has several built-in safeguards to help prevent damage to either the console or to the power supply. The power supply will turn off if one of the following conditions is true:

• There is too much current.
• The voltage is too high.
• The temperature of the power supply is too high.

When any of these conditions are true, the light on the power supply turns red. Here are some steps that you can use to try to fix the problem.

Step 1: Make sure that the power supply is cool

The red light might indicate that the power supply is too hot or that it has overheated. Follow these steps if the power supply light is red:

1. Make sure that your Xbox 360 console is turned off.
2. Disconnect your Xbox 360 Power Supply from your Xbox 360 console and from the wall outlet.
3. Let the power supply cool for two hours in a well-ventilated space. Do not connect the Xbox 360 power supply to the console or to the wall outlet during this time.
4. After the power supply has cooled for two hours, reconnect the Xbox 360 Power Supply to the console and to the wall outlet.
If cooling the power supply does not resolve the problem or if the problem persists, use the steps in the next section.

Step 2: Make sure that the power supply is plugged in correctly

Make sure that the power supply is directly plugged into a working wall outlet. You may have problems with the power supply if you use an extension cord or a power strip if the extension cord or the power strip is faulty or cannot supply the required power to the console.

If the power supply is still not working as expected, use the steps in the next section.

Step 3: Plug the power supply into a different wall outlet

To eliminate the possibility that the wall outlet you are using is faulty or that there is a blown fuse, plug the power cord into a different wall outlet in a different area of your place of residence.

If this does not resolve the problem, use the steps in the next section.

Step 4: Try another Xbox 360 Power Cord and Xbox 360 Power Supply

If you have a different Xbox 360 Power Cord and Xbox 360 Power Supply, try to use them to test the console. If the console turns on when you use a different power cord and power supply, you need to replace the faulty power cord and power supply. If the console does not turn on, the issue may be with the console itself.

If this does not resolve the problem, use the steps in the next section.

Step 5: Obtain a replacement Xbox 360 Power Supply

If the steps in this article did not resolve the issue and the Xbox 360 Power Supply light continues illuminate red, you need to obtain a replacement power supply.

let me know how you get on or if you need further assistance ok

plz rate this solution as i have a whole page of unrated posts, thanks

Sep 18, 2010 | Microsoft Xbox 360 Console

1 Answer

I'm in Germany where outlets are different so we have to use a converter box. My AC adapter is not cooperating and has a yellow light until you try to turn it on and then turns red. Whats the problem?


What type of 'AC adapter'? And 'converter box?'
Since the power supplies are pretty certainly 'switched mode' the 50 Hz line frequency shouldn't bother it so all you should need is a step-down transformer (220-110 VAC) unless the 360 specifies (for example) 100-250 VAC in which case you should need nothing other than a plug adapter. If it is specified only for US power (~120 VAC) you may be able to get a step-down transformer from the local German utility. When I left there (many moons ago, I confess) they provided these on a free loan basis.

Feb 02, 2010 | Microsoft Xbox 360 Console

2 Answers

Red light on power box for 360


i have to personally dissagree with 'wildbear' :-)
well not actually dissagree but i think the problem will be at lot less technical than all the writing he has done.
a simpler check.......does the 360 'switch on' ??
i assume with a red light on the power brick it dosnt ??
the problem is more likely a faulty pin (terminal) inside one of the USB slots you have been using for either a controller charger or wired controller (or a usb memory stick to play music thru ur xbox??)......plugging chargers/wired controllers in & out of either the 2 front slots (behind the flap) or the 1 at the back can sumtimes bend one of the terminals causing it to touch the outer casing of the usb slot ?? if it does this it shorts the board of the 360 which in turn stops u powering up the 360 all together :-(
one of the signs of this is a 'RED' light on the power brick & the 360 not powering up at all !! but sumtimes the power brick light will stay orange or even green.....even with this fault ! it dosnt always turn red !
One way to rectify it is (un-plug the powere brick from the mains first) & unplug ALL USB CONNECTIONS TO THE 360 !! (controller chargers ect) & try powering up the 360 !! (after plugging it back in)
if this fails ur gonna need a torch & a little screw driver (or tweezers) un-plug everything from the 360 & look inside ALL usb slots you have used ! check to see if any of the prongs have bent accidently whilst plugging in & out chargers ect ..... if they have straighten them so they are not touching any of the sides of the usb slot....
after doing this ...plug back in and 'hopefully' Whoooop Whooooop :-)

hope this helps ??
failing this it maybe as wildbear suggests & its a problem with the power brick altho i very much doubt it ?? they normally way out live an xbox !
remember thumbs up if this helps :-)

Jan 01, 2010 | Microsoft Xbox 360 Console

1 Answer

My 360 turns on by itself


your power supply got surged just get a new power supply and it should be fine

Jul 18, 2009 | Microsoft Xbox 360 Console

4 Answers

Can i use an Xbox 360 bought in USA in India - given the voltage conversion required? would there be any seperate adaptor available for 220 volt usage in India


You can purchase a volt adapter (rather common in travel stores/airports) but over time the device's power-supply will wear out because of the frequency difference.

North America runs at 60hz
India runs at 50hz

Jun 30, 2009 | Microsoft Xbox 360 Console

2 Answers

Power brick colour


Alright, lets fix this!
 Xbox 360 power supply light is orange or yellow.
Usually when the Xbox 360 power supply light is orange it's on standby so there is no problem with your Xbox 360 console but the power supply can't supply it with power !

First you have to try unplugging the Xbox 360 power supply from the console & unplugging the power cord from the wall outlet also unplug the Xbox 360 power supply from the power cord, wait for a minute then reconnect it all back , also try it on another wall outlet without any extension cords at all.
If it's still doing the same it will be definitely a fault with the Xbox 360 power supply.
So, in this case please contact Xbox 360 customer support to fulfill the Xbox 360 power supply.

Xbox 360 power supply light is red.
There is something wrong with the Xbox 360 power supply connection so try unplugging the Xbox 360 power supply from the console & unplugging the power cord from the wall outlet also unplug the Xbox 360 power supply from the power cord, wait for minute then reconnect it all back , also try it on another wall outlet without any extension cord at all.

If it's still red that would be for sure a fault with the Xbox 360 power supply .
So, then contact Xbox 360 customer support to fulfill your Xbox 360 power supply .



You can also find replacement power cords many places online. See if you can get your hands on another cord and try that to see if its the current power cord.
Hope this helps you out! Please don't forget to rate :)

Apr 10, 2009 | Microsoft Xbox 360 Console

2 Answers

Power supply light LED turns RED.


yes, it came with power brick, but recently due voltage problem my adapter was failed and got it repair and now and facing this problem

Nov 21, 2008 | Microsoft Xbox 360 Console

1 Answer

110 volt usa xbox 360 to work in a 220volt country


Hi,

The first possibility is that it was simply a faulty transformer, however the more lilkey problem is the transformer was not of a sufficient power to run the Xbox 360, you need to make sure that you buy a transformer that can supply at least 300w of power as this is what the xbox 360 requires, some cheaper models may have difficulty with this.

Further information about step down convertors can be read here

Thanks,
Geoff

Apr 17, 2008 | Microsoft Xbox 360 Console

1 Answer

XBox 360 power problem


The power brick has most likely died.

Dec 14, 2007 | Microsoft Xbox 360 Console

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