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Tomtom 500 Both my PC and laptop will not recognise my tomtom on XP using a USB cable

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Re: tomtom 500

Hi, you must load tomtom home software on your pc or laptop before connection the device to the pc.

Posted on Nov 29, 2007

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When GPS plugged into the USB port, the computer, it doesn't seem to recognise it.

First, try plugging it to another USB port on your PC, if the same error appears, try using a different USB cable. If no luck the try it on another PC If you can get in to the device manager and delete the usb drivers, and drivers for the hard drive, then reboot the computer and reconnect again, it should reload the drivers and that may work..

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Hello, We recently purchased a Tom Tom 140s, used it two times and it went out on the second time we used it. We cannot get it to start again. Any suggestions?

Try a soft reset first - hold the on button down for 20-25 seconds to do this. Most of the time this will fix starting issues.

If the tomtom still won't start you need to connect to your computer via usb cable and start tomtom home (downloadable from the tomtom website) - an auto update should fix it if the tomtom is recognised.

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I can not connect to my pc using usb cable. PC is running win XP

get the latest version of TOMTOM home.
Uninstall your old version and then run the new one.

Make sure the GPS is off and that TOMTOM home is running before you connect the GPS

Make sure you are also using either the cable that came with it or a slightly shorter one (don't use longer ones)

Once you have done that power up the GPS.

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This is a common error ans is usually caused by the card not being formatted correctly

A card reader/writer on you PC is the best option

If you can plug the card in somewhere other than into the Tom Tom.
Even a card reader attached to the PC vai a USB cable will work

The computer will see the tomtom as a USB drive that can be accessed like a flash drive.

You need to format it either as "FAT or "FAT16" using the reader
In either my computer or windows explorer right click on the card (propably listed as removable drive)

Select FORMAT and use one of the FAT options above.

Plug your tomtom into the pc but don't run the tomtom home software
If the tom tom asks if you want to connect to computer say yes
Now Simply copy all of the files on your tomtom to the new card.

Once you finish doing the copy, you should be able to insert the card
If you need to add any maps voices etc then disconnect the tomtom from the pc and start the tomtom home software, then connect the tom tom to the pc.

Many tom toms will accept up o a 4gb card (but not micro versions)

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Do a hard reset of the TomTom 930 (paper clip in the reset hole on the bottom). Then start the procedure over again. Mine finally worked.

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Dont use a HUB, connect it directly to the PC.

Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.

If this doesn't help.
contact them about the problem...

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