Question about FrancisFrancis! X5 Espresso Machine

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Francisfrancis X5 Steamer is not working. How do you get inside the X5? How do you remove the top?

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Hi Most people do damage trying to get into their machines. You must have a little experience with electrical items. You can do more damage if you don't know what you are doing. FIRST UNPLUG THE MACHINE! 1. Remove the clock by pulling out. 2. Remove the nut inside. 3. Turn the machine around and remove the #2 allen screw on the back 4. Push up on the bolt you removed the nut from. Some times it takes a tap with a piece of wood and a small hammer. This will release the pressure pins inside. Rerverse the process for assembly except for the hammer.

Posted on Jun 07, 2009


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Posted on Jan 02, 2017


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Milk Steamer/Frother

Take off the end bit; it unscrews. Poke a needle through the hole; I find it gets blocked quite regularly. While it's disconnected turn the knob on the right. Steam should come out. If it doesn't there is a blockage inside the machine and you need to get inside it to fix it. But the only blockage I've had is in the end bit.

Jan 07, 2014 | FrancisFrancis! X5 Espresso Machine

1 Answer

My X5 had been overheating somewhat and the steam valve drips water while making coffee. I heard a pop/bang from it yesterday and now it will not heat the water beyond lukewarm. What do I need to purchase...

There are a few things that make a pop and not heat in a Francis machine.
1. The heating element.
2. The control board
3. Not always but the thermal fuse on top of the boiler.

Remove the clock by pulling out. there is an 8mm nut up inside. Remove. Then go to the back and remove the #2 Allen screw. Then pry the top up and it will snap off. Check for a burned area. If not do a continunity check on the heating element and thermal fuse. If they have continunity its probably the board in back.

Apr 28, 2011 | FrancisFrancis! X5 Espresso Machine

1 Answer

The steam works fine on my X5, but no water comes out of the coffee part. The pump sounds like it's working.

Check the shower screen and the dispersion block for clogs, they need to be cleaned periodically.
You can remove it by unscrewing a screw in the center of the shower screen.

Mar 04, 2011 | FrancisFrancis! X5 Espresso Machine

1 Answer

Francis frances steamer won't stop

If you turn off the knob but still have steam out then the steam solenoid have a small part of scale stuck in it and blocking it from closing. You need to desasemble the machine and open the valve and brush it out so it clean and the inner part with sping moved freely so it can shutt off again.
Good luck and thanks for your positive voding

Aug 08, 2010 | FrancisFrancis! X5 Espresso Machine

1 Answer

Francis Francis x5

Pull the clock out of the front. There is an 8mm nut that needs to be removed. There is a 2mm Allen screw in the back center of the machine, that needs to come out. Then pry between the top cover and the machine to release the snap pins.
There are 4 nuts by the brew head that are either 8mm or 7mm that need to be removed before you can remove the boiler.

Apr 18, 2010 | FrancisFrancis! X5 Espresso Machine

2 Answers

FrancisFrancis x5 won't steam at all

check small allen screew on steam valve,maybe its just unscreewed

Aug 23, 2009 | FrancisFrancis! X5 Espresso Machine

3 Answers

Heating element burn out


Picture showing burnt out heater element and top removed from X5

Most problems with too much heat, too little or circuit breaker tripping most likely point to this.

If your water is "hard" then this will happen. Clean with vinegar weekly, or one of those expensive solutions they sell to avoid this.

Part ordered through illy's parts sub, $35 and 3 weeks. About 2 hours to disassemble/reassemble.

May 25, 2009 | FrancisFrancis! X5 Espresso Machine

2 Answers

Francis francis x1, blocked steamer

Pour in a solution of 50% distilled white vinegar and 50 % water. Set the steam wand knob to a water setting, and run the solution through there. I would suggest letting a small amount of the vinegar/water solution drip out, then cut the machine off for about 20 minutes - allowing the vinegar to thoroughly soak and decalcify the insides. After 20 minutes, let the remaining vinegar/water pour through.

If the problem persists, Francis Franic is now owned by illy - 1-877-469-4559
-Tha Mp3 doctor

Oct 05, 2008 | FrancisFrancis! X1 Espresso Machine

1 Answer

STEAMER NOT WORKING - Hi my francis coffee machine is having problems with steaming.  Everything else works apart from getting steam/froth.  I have descaled it lots but still not working.  What can I...


Since your machine is only 2 months old, you can make use of the warranty.

FrancisFrancis! machines come with a one-year warranty from date of purchase.

They will assume the cost of repairing or replacing any part of this machine that fails during the warranty period or is found to have a manufacturing defect.

Please contact FrancisFrancis! for answers to questions and customer or service needs at: 877-854-4141.

Hope my info fixes your problem,
Thanx for using fixya,
Good Luck.

Sep 30, 2008 | FrancisFrancis! X5 Espresso Machine

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