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Paper feed not working properly

Paper feed making clunking noises - not feeding paper properly - feeding paper then feeding it backwards - ripping paper - paper not feeding through - printing characters all over the page - even switches itself off. Shows up error 306 which is a paper feed problem but that's not difficult to establish!! All sounds like mechanical problem.

Paper is properly fed into printer so its not that.
It's out of warranty.

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  • stuartrennie Apr 22, 2009

    Firmware update did not solve problem.

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1. first check to see if there is any bits and pieces of paper in any place in the paper carriage -- look very carefully in front access and rear access
2. if this is not the problem, then disconnect printer from computer -- turn off printer, unplug power cord, unplug printer cable from printer
3. gain access to paper roller assembly, usually in rear
4. using lint free cloth, dampened with distilled water clean rollers -- read manual to determine direction of rotation (usually clockwise)
5. keep rotating rollers until all is wiped clean of paper dust
6. reassumble and try a test print as your printer manual directs

Posted on Apr 22, 2009

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UPDATE THE FIRMWARE WILL SOLVE THIS PROBLEM, GO THE WEBPAGE OF YOUR MACHINE MAFACTURE AND LOOK FOR FIRMWARE UPDATE.

Posted on Apr 22, 2009

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Paper feed jams on right hand side after I pulled bits of an A4 that came out ripped


Bruno:

You did not get all the pieces of that A4 paper out of the paper path. There is still a small shard of paper in the right side of the paper feed area. Use a flashlight to look carefully in the paper feed area and gently use tweezers to remove the piece of paper. If you pulled the sheet of A4 paper backwards out of the feed area, you may have dislodged the paper feed sensor (a small plastic finger that sticks down in the paper path to tell the printer that the paper has passed.) Be careful with the tweezers... if you break that sensor, there is no fixing it.

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Take one of those flat plastic rulers and push it through all over.. so that any forein ripped paper whatever, clears the way.. The paper is supposed to buckle on entry.. That's how it's designed. It could be a timing issue.. when the paper is fed in it buckles against the timing roller.. the roller turns only when its supposed to. Each sheet stays buckled against the timing roller until it turns, that's how the machine draws only one piece at a time. It's could be the feed clutch.. There's a little magnetic clutch that actuates the feed roller to pull the paper in. when this feed clutch gets weak it barely works or it slips and doesn't pull the paper in at the right time. I've replaced these often on my equipment.. but I've also found that static electricity plays a big role. If your area is too dry, the paper sticks together increasing the resistance, pulling either multiple pages or just too much resistance for the feed rollers.. screwing up the time.. Make all adjustments to the feed rollers first to ensure it's not a huge problem before you start looking for a clutch. Essentially if the paper doesnt make it into the feed roller on time it is a timing issue.. but it's starting from the feed rollers.

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The print head lock is probably not retracting. Look for the white plastic block that pokes through from the paper feed side just in front of the head. Push it in with your finger and move the head to the middle by hand. Now turn the machine on. Then turn it off using the correct method. Then turn it on once more. If it starts grinding again, you screwed the feed mechanism when tugged out the jammed paper (probably pulled it backward through the feed instead of making it go forward and out the correct exit). If this is the case, you may as well bin it. If it in warranty, you can try to get a claim for repair.

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Make sure that it is installed properly ... going under not OVER. Does the paper feed when the paper feed key is depressed ??

1. Lift the paper holder up.
2. Fold the leading edge of the paper roll 3 to 5 cm. (Do not fold it slantwise.)
3. Insert the paper roll from the left side of the paper holder and make sure the paper
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4. Insert the leading edge of the paper into the opening directly behind the print
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5. Press the paper feed key and feed the paper under the edge of the paper cutter.

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1 Answer

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Make sure that it is installed properly ... going under not OVER. Does the paper feed when the paper feed key is depressed ??

1. Lift the paper holder up.
2. Fold the leading edge of the paper roll 3 to 5 cm. (Do not fold it slantwise.)
3. Insert the paper roll from the left side of the paper holder and make sure the paper
roll is set in the proper direction (with the paper feeding from the bottom).
4. Insert the leading edge of the paper into the opening directly behind the print
mechanism.
5. Press the paper feed key and feed the paper under the edge of the paper cutter.

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1 Answer

Paper will not feed into printer


1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

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