Question about Creative Labs Zen Touch MP3 Player

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Frozen When I turn it on it gets stuck on pause, at first is would work again after I hit the reset button, but now it won't even register when I plug it into my computer, HELP!!@-@

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  • misstiffy08 May 01, 2009

    I had the same problem, but it was only after a couple days of purchasing the product so I took it back to the store and got a new one. Now it has been storming where I live and sonme rain got on it and now it will not turn on and TECH Support will not help me.

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First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Posted on Jun 07, 2009

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