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Imaging drum LED stays on continuously

The imaging drum on my HP 2550 stays on continuously. How do I reset this?

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When the Imaging Drum LED stays solid on, it means your imaging drum is running low and will soon need to be replaced. You can unseat, then reseat it and see if that solves the problem.

If everything is printing fine, don't do anything until the LED starts flashing. HP will tell you to replace the drum immediately, but mine was on for a year, with moderate printing, before going to the flashing, "empty" state. This is the same advice as for toner cartridges, which are sometimes as much as 50% full when the light comes on.

However, I suggest sourcing a new drum so you can be prepared for when the existing one goes out. Also, despite HP's warnings of gloom and doom, aftermarket products work acceptably.

Posted on Jul 24, 2009

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Hi, we have the hp color laserjet 2840 series and we are getting a supply error (10.1004). The picture shows that there is a problem with our imaging drum. We bought a brand new imagind drum and it is...


Reseat the toner cartridge. Turn the printer off, and then back on again. You may want to try a new cartridge, but if that does not eliminate the error, call your HP support line. If the imaging-drum light is still blinking but the Attention light is not on, you must replace the imaging drum before the printer can continue printing. The imaging-drum light might be blinking by itself or at the same time another light is on or blinking. If another light is also on or blinking, turn the imaging-drum light off in the simulator and turn the other light on or blinking to isolate the condition. The printer has determined that it cannot read or write to the e-label on the imaging drum.Reseat the imaging drum, and then power cycle the printer. If this does not work, replace the imaging drum. If the imaging drum light is still blinking but the Attention light is not on, turn the printer off, and then back on. If the problem persists, replace the imaging drum E-label reader. The imaging-drum light might be blinking by itself or at the same time another light is on or blinking. If another light is also on or blinking, turn the imaging-drum light off in the simulator and turn the other light on or blinking to isolate the condition.

If Hope that this helps,, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Thanks,Joe


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Great you changed the toner cartridges but you may also need to do the following as well.

Imaging drum is low Light pattern c00189128.jpg Description The imaging-drum light is on. The printer continues to print without any action required until the imaging drum is empty. Action Order a new imaging drum. Have a good day

Jun 18, 2009 | HP Office Equipment & Supplies

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Orange light is flashing and printer is not printing. It is not the crescent , not the triangle, but the one abve the triangle and below the colored catridge rotation button.


Imaging drum is empty or missing (Error 40204) Light pattern c00187081.jpg Description The imaging drum is empty or missing. The imaging drum light is blinking, and then printer stops printing. An error 40204 is written to the event log. The printer cannot detect the imaging drum correctly. Action
  1. Reinsert or replace the imaging drum.
  2. If the imaging drum light is still blinking but the Attention light is not on, turn the printer off, and then back on.
  3. Repeat Steps 1 and 2 with a new imaging drum.
  4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.
Imaging drum e-label reader is faulty (Error 10004) Light pattern c00187081.jpg Description The imaging drum light is blinking, and then printer stops printing. An error 10004 is written to the event log. The imaging drum e-label reader is faulty and the printer cannot detect the imaging drum correctly. Action
  1. Reinsert or replace the imaging drum.
  2. If the imaging drum light is still blinking but the Attention light is not on, turn the printer off, and then back on.
  3. Repeat Steps 1 and 2 with a new imaging drum.
  4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

Apr 27, 2009 | HP Color Laser 2550N Printer

1 Answer

Light directly below the four color cartridge lights is blinking. Won't print. Can't find my owners manual


If error number 40204 was writtent to the error log, the imaging drum is either empty or missing (I would suspect empty). If error number 10004 was written to the error log, the imaging drum e-reader may have failed. So, in either case, reinsert the imaging drum. If the light continues to blink and the Attention light (exclamation point in a triangle) is not on, turn the printer off and then back on. If this does not clear the error, replace the imaging drum with a new one. Again, if the light continues to blink and the Attention light is off, turn the printer off and then back on.

If the error persists after these steps, let us know and we can persue other options.

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HP Color LaserJet 2820 and 2840 AiO Series Products - How to Replace the Imaging Drum Replace the imaging drum
  1. Push the scanner-release button to open the scanner assembly. Figure 1: Example of scanner release button location c00364331.gif
  2. Open the top cover. Figure 2: Example of top cover being opened c00364332.gif
  3. Grasp the imaging drum handle, and then rotate the drum until the handle is at the top.
    NOTE: The drum may be a snug fit. If needed, gently apply some force while rotating and removing the drum. Figure 3: Example of imaging drum rotation c00364333.gif
  4. Lift the imaging drum straight up to remove it from the device. Figure 4: Example of imaging drum removal c00364334.gif
  5. Remove the new imaging drum from its packaging.
  6. Place the imaging drum on a firm surface, and then pull the orange rings to remove the shipping pins. Figure 5: Example of shipping pin locations c00364335.gif
  7. Remove the orange shipping lock on each end of the imaging drum, and remove the two orange shipping spacers. Figure 6: Example of shipping lock and spacer locations c00364336.gif
  8. Remove the orange cover from the imaging drum. Figure 7: Example of orange cover location c00364337.gif CAUTION: Do not touch the surface of the roller or expose the roller to light for an extended period of time. Doing so could cause print-quality issues.
  9. Align the arrows on the side of the imaging drum with the arrows inside the printer. Figure 8: Example of arrow location c00364338.gif
  10. Lower the imaging drum into the printer, and then press it firmly into place. Figure 9: Example of imaging drum installation c00364339.gif
  11. Close the top cover and the scanner assembly.

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After you replace the imaging drum, you should reset the imaging drum's counter. To reset the counter, press and hold the Cancel button until all lights flash in sequence.

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You will need to replace the image drum. This is either due to the face that you have exceeded the number of pages/cycles that the drum supports or the drum has damage. If this is the drum that came with the printer, it is likely they shipped it with "starter" supplies which last a fraction of the time as the regular "full retail" replacement supplies. A URL for HP's instructions on how to replace tn image drum on the HPCLJ 2550 series follows:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=388394&prodTypeId=18972&prodSeriesId=388394&objectID=bpl12241

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